Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Worried About Cancelling Orders — How Many Is Too Many Before eBay Flags My Account?

Hi everyone — I’m a bit concerned and would really appreciate your input. I have shipping restricted to North America and clearly state in my listings that I do not ship to freight forwarding services. Still, a buyer registered in Honduras has placed...

Shipping Cost incorrect? Help please

Hi,I'm a new seller and haven't come across this potential issue before. When I just went to list an item, it said shipping was like $68- $150. I know that can't be correct. The item price is $40 and I don't ship outside the US. I tried changing it, ...

Shipping preference settings

hi I'm setting up my shipping preference on my seller hub but i don't see any New Zealand post Couriers on my setting but only US posts are the only options that appears. Thanks

Resolved! eBay Standard Envelope

I sold a low-dollar sports card yesterday and today I shipped it out using eBay standard envelope as the shipping method. This is my first time using this service. When I dropped the envelope off at the post office with my other packages, the clerk h...

What If the posted and pictured listing differs from the description w.r.t. shipping?

I have purchased an item where the listing clearly lists a shipping charge, and the seller now wants to charge 9-10x the shipping charge, which I paid in good faith He points out the last line in a description for the claim that the buyer pays the ac...

Thousands of chicks stuck in hot USPS truck for days at USPS Distribution Center

Before reading the story, I thought it would be at one of the centers we've heard a lot about. Maybe Indianapolis, or Oklahoma City, but this time it was Delaware. Something is terribly wrong with USPS and it seems to be the in-between area of the ro...

International Shipping

Hi, I recently shipped a childs toy International Shipping to Brazil. The item was not delivered because it was a Restricted/Prohibited Item.It was returned to me by the delivery service. I refunded the customer the purchase price.Can I recover the $...

USPS IMB tracking and mail label

Hi I stumbled onto an old thread talking about using USPS IMB to do free tracking.I put some research and homework into it and found that it does work. It just takes a bit of a hassle.I'm thinking of making it easier for every people to use this, the...

Alert Unpaid postage, item will not be delivered Label bought thru eBay

So a package seemed to be sitting since 1/29 with no scans until I learned the trick with FedEx/USPS tracking.https://community.ebay.com/t5/Shipping/Be-careful-with-FedEx-Economy-handled-by-USPS/m-p/34937588#M499048 When I went to track it using the ...

Sending an invoice for shipping

Need some help here. I don't see any way to send a buyer an additional invoice once they have paid. I had a package returned to me due to an issue with the post office, not the buyer but the buyer still wants the item and is willing to pay to ship it...

refund for shipping

I ended up not using ebay to ship my product, but I don't know how to get a refund from ebay.

what is the best way to combine shipping for a customer

i am new to selling and sold two things to one person, i combined shipping and refunded the difference but then got charged for it from eBay so what is the best way to combine shipping so this doesn't happen again...

Buyer is telling me package never arrived at reshipper even though tracking says it did

I shipped an order and tracking shows that on June 3rd, it was "Delivered to Agent for Final Delivery." It is a freight forwarder address. The buyer filed a Request/Dispute through eBay and is saying the freight forwarder never received the package a...

why can't my buyer in Canada purchase my listing? :/

He purchased an item already but I canceled the sale because he wanted to combine orders. Now my new listing says I don't ship to Canada. I went in to edit my listing and I DO allow to all of North America. Any help is appreciated! Here is the listin...

Understanding Shipping During the Memorial Day Weekend!

With many new sellers here, let’s talk about shipping and holiday weekends.Here’s what you need to know about Memorial Day Weekend:Monday, May 26, is a postal holiday as we observe Memorial Day.If you ship with 1 business day handling:Sales made toda...