Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

A new shipping wrinkle -what would you do?

I purchased and paid immediately for a camera bag yesterday morning. Ebay sent me the shipping info the seller provided (USPS with tracking) and the estimated delivery dates like always. About eight hours later I got a notice from Ebay that my packag...

Ebay Shipping Question

Today, I shipped a box USPS Ground Advantage that actually weighed 6#'s and measured 22 x 17x 5 inches + 1870. So, dimensional weight came into play. When I divide 1870 by 166 I get 11.26. So, I put the weight as 12#'s and ran the label.What I wonder...

Change weight and box size using sell one like it template.

Trying to set up shipping using sell one like it template but can't change the box size or weight for an item I bought but want to resell. Is there a work around because the original seller would not have used 33 lbs 7 oz in the original listing. Non...

Reimbursement for overpaying on shipping

If I get reimbursed, as a seller, a few dollars because I overpay on a shipping label for an item, does the buyer also get reimbursed since they essentially pay for the shipping?

So upset with the Indianapolis processing Center. Package sat there from 4th thru 11th

Sat there from 4th to 11th before starting to move again. Mailed the package on Dec 3 and still not even close to delivery, and now I see another seller listed the same item $25 cheaper in a much nicer box. What do they do at the Indy Center-- take a...

Accidentally reused QR code thinking it was most recent sale, USPS scanned. Can I get it back??

Had a terrible realization a bit ago when getting ready to give feedback to a buyer on a sale I made yesterday. I packaged it up and dropped it off to the post office earlier today, could've sworn I confirmed the shipping and everything! But turns ou...

Item lost / package damaged card missing after authenticator mailed it to buyer

On Jan 23, 2025 the card I had listed on sold. It was mailed to eBay's authenticator with tracking and well insured. It arrived at the authenticator's location (Jersey City) 1/26/225, authenticated and then mailed from there to the buyer address on 1...

Are Sellers actually Protected with EIS?

I don't ship internationally, because of the huge risk, of lost items and delayed payments. But EIS makes me wonder. Are Sellers "actually protected". Say, I have a policy of "no returns", per the ebay policies. Unless an item is completely misrepres...

Shipping Label

I created a shipping label for an item i sold. It had the wrong dimensions on the label when I purchased it. I immediately canceled the label and created a new one with the proper dimensions. It was my understanding that I was supposed to get a refun...

Buyer Asked to Have Items Purchased Shipped at a Later Date...

I had a buyer msg me and ask if he purchased & paid for multiple items that I could hold them & not ship them out until January 12th 2026. He didn't want to miss out on the items I just listed yet is out of town and does not want them shipped until t...

Delayed by customs due to lack of documentation..

Shipped international. Buyer complains that customs wont release his order. Looking at tracking shows this"Delayed by customs due to lack of documentation" Is this out of my hands?

UPS over charge for $22, ebay WON'T dispute it

Been shipping fishing rods for year through UPS and they hit me up last month with an over charge. I called ebay and they say it's because it's irregular size and won't dispute it. It was a rectangle tube 38x3x3, not round, I called UPS and went to 2...

Buyer Wants To Change Shipping Address

I sold an item and the buyer requested I ship it to a different address. I've been asked before and always said no. This guy seems legit so I'm considering doing it. My question is, the buyer paid $13.44 for UPS shipping. If I don't purchase the labe...

Best way to file an insurance claim for lost mail up to $100 value as provided by USPS?

Looks like it's almost impossible to recover anything from the USPS shipping insurance as they require so many hoops to jump through? Should be easy as the value of the item is listed by Ebay when buying the shipping label? Can Ebay work something ou...

Resolved! Purchasing shipping labels while on time away

Am I allowed to buy shipping labels while on time away and then ship them when I return home?I've never used this feature before and have heard that there are certain things sellers can and can't do. Just want to make sure I'm doing this right.Thanks