Shipping

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Tracking info update

Hi all, we've received word from our Shipping team addressing the issue with USPS shipping labels showing delivered already. UPDATE: "Transactions impacted by this issue will display accurate tracking events on eBay, although the USPS website may sho...

eBay/USPS reusing tracking numbers after only a few weeks!?!

I shipped out 20 packages today - June 21st - and had a buyer email me saying they just got a notification that their package was delivered on May 28th to an address is a different state. I checked the tracking, and sure enough, they're right. I doub...

Resolved! What HS Tariff codes do I need to use for two items?

Shipping two items from US to UK. The buyer paid the item and shipping selected is "eBay International Standard Delivery" but it is still asking me to fill out the custom forms.I sold two items.1st item is a 3D printed item so hard plastic.2nd item i...

Resolved! eBay Shipping Not Paying Fedex for labels?

Sold an item. I shipped it Fedex Ground Economy via eBay Shipping. Fedex picked up the package, scanned and it began tracking. After two weeks, I noticed tracking showed it stuck in Chicago with a notation stating "unpaid postage". This forced me to ...

Bug: Can not change ZIP code in ship-to address. It is grayed out and there is no fill-in box.

Customers frequently give the wrong shipping address to eBay, then request us sellers to correct it before shipping. (It is, of course, dreadfully difficult to know your own address, but for now I'm reserving judgment). (Yes, I know, seller protectio...

USPS Issuing Repeated / Recycled Tracking Numbers within same month

Before shipping out a package, sellers may want to use USPS tracking to check if the tracking number on the label is recent re-use of a previously "delivered" item. Bottom line from a thread posted below, the package will move through to delivery but...

eBay Standard Envelope Shipping For Photographs

I sell vintage photos and ship them using USPS Ground. I see many sellers using eBay Standard Envelope and wonder how they are allowed to do this. It is not offered as an option when I list and photos are not shown as an eligible item for this servic...

Duplicate tracking numbers are a continuing problem that Trump's Postmaster Generals can't fix.

I am suffering from a duplicate tracking number issue because ebay sold me a packing label that has a used tracking number that is only one day old. Ebay blames the USPS but its a serious problem because Ebay won't pay until the package is documented...

Item shipped, USPS marked item as insufficient address, buyer requested shipping to a different addr

Hello, I sold item last week and just this morning the buyer reached out me and requested that I ship the item again to a different address. I checked USPS tracking and it's marked as Insufficient Address. I checked both addresses and they were both ...

eBay Standard Envelope - Buyer Requested refund before 30 days

Hello. I shipped a card out to a customer on 12/20/22 and it has not yet been delivered. The buyer requested a refund which I am happy to process but since it has not yet been 30 days, I can’t file a claim just yet. I worry that I will process a refu...

Problem with label

1) I selected ‘Print label’ instead of QR code for an iPhone SE with a lithium-ion battery. 2) USPS requires a hazmat label (‘Label H’). Can you void the label and help me generate a QR code with proper battery markings?”

Resolved! how do I refund a Shipping Overage??

When I went to make a Shipping Label for an order I noticed the amount my Customer was charged {for shipping}, was Way Off. All of the measurements and weights were right, but the charge was More than Double. So I'd like to give a refund for the 'shi...

Seller Concerns! USPS Tracking Info from eBay generated labels

Hi eBay community, Saw this great article and i have a few questions and concernshttps://community.ebay.com/t5/Shipping/Tracking-info-update/m-p/35140940#M507389 I have a couple orders that are routed to literally the tracking number that was provide...

Resolved! Return shipping label for “ item not as described “not provided from international seller in India

I bought a nice ring as an anniversary gift from an international seller in India. The seller claimed it to be “ solid 14K gold” with a natural emerald and diamonds. I got the ring checked out by a jeweler and when they did their testing it showed it...

Resolved! Bulk Shipping Issue - Prompting to ship orders that have already been shipped

Hi, I am having an issue with bulk shipping that started last week and wanted to see if anyone has been experiencing anything similar. When I print out labels for multiple orders, lets say for example 2...The bulk shipping page is showing 10 old orde...

reprinted shipping label

I had 2 itmes that I printed the shipping label forunfortunatly one of them got wet so I thought I could just do a reprint of that labelbut I got charged again for itthis happened a long time ago and I was told that it takes about 2 weeks since the p...