Selling

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

Buyer Refund Agrees to Getting Sent a Replacement. How Do I Go About This Process?

A buyer who had bought something had claimed it's defective. After some messaging back and forth we have come to an agreement that I'll send him a new one. (As that is less a loss for me than having his bought item be returned with shipping costs an ...

Resolved! help me with this glass mark

I am not able to find this glass mark. please some one can help me.

ebay not following their own policy regarding seller protections

sorry this is a long one .....so i've received three negatives in the last two weeks after years of having 100% positive...lets start with this latest one i received yesterday because the buyer hasn't received his item..no contact..never let me know ...

Buyer bought an item not in my active listings, I already sold it back in 2022

This was an odd one,I had an order come in last night, item# 265714748557I sold this back in 2022, and it was not in my active listings.Shown on the listing, "Start time: May 30, 2022 04:25:34 AM PDT".My sales records do not go back that far, to prov...

Promoted Listing Impressions 45-50% Drop

As of March 3rd we have noticed that our promoted listing impressions have dropped more than half. It has been a gradual decline over the course of March. We use the promoted listings automated. Nothing has really changed on our account. We list ever...

Impressions slowly declining since late January

I've been on eBay since the 2000s, and although the peak in sales was during the first 12 months of the COVID pandemic, the last 3 months I'm seeing a steady decline in impressions. It seems that I keep having to hike up my advertising spend to get i...

eBay UK Goes Permanently Fee Free For Private Clothing Sellers April 8

In yet another step in eBay's recent strategy shift back to consumer-seller roots, starting April 8, private (non-business) sellers in the UK will no longer pay final value or regulatory fees on clothing sales. How does free selling for pre-owned clo...

Is Mercari and Others Eating Ebay’s Lunch?

How can Ebay continue to raise fees for sellers while traffic and sales decline and so much competition is out there? Example For Sellers:Mercari sellers pay 0% fees. Cash out fees: $2.00 per direct deposit or $3.00 per instant pay transfer.Ebay sell...

INR case opened, I received the item back, buyer wants refund

After initially shipping an item out (which had free shipping for buyer), the following day I received a message from the buyer stating the address is incorrect and that they moved & are now living at different address & provided the new address. I t...

Every do a major overhaul on your eBay store?

So basically the problem stems from my shipper closing their branches near my house and work, so that I might have to switch back to mailing in Canada with Canada Post. (I'm doing cost analysis on this to figure out what I need to do with my listings...

Another unannounced change - but this is good

Would have been nice to know before hand that 'it' got moved Now it must of been there when I changed auction to fixed, just didn't see - really notice it - But all in all better placement.

Selling & Listing Continues to Freeze Up / Not Save on Laptop Browsers

I am having the most difficult time these past few weeks listing items for sale and it is so absolutely frustrating! I was having some success only doing one photo at a time, and going back to edit several times adding more and more photos each time....

OK, eBay's IDIOT programming just cost me $39 in sales...

Customer contacts me, wants three coins. They're on her watch list, I send her offers. She wanted to buy them as a gift for someone. She messages me that when she gets my offers it makes her "check out" instead of adding to the cart, and it's chargin...

Buyer asked to cancel immediately after shipping - is this a scam?

Hi there, I sold a phone and a couple hours after shipping I got a message asking to cancel because they didn't read the description properly. My account is set up for no returns accepted, I am thinking of replying with a polite 'sorry can't do anyth...

Why is eBay saying I need to purchase and send someone a return label when they already sent one?

I have it set up so return labels are automatically issued. I have free returns. Somebody told me a skincare device they bought from me was not working. I've sold over 20 of these without complaints and it's over $50 so I asked her if she would file ...