Lets say you've worked for a company for over 10 years, always being a loyal employee and constantly making whatever changes they push on you. You always keep the customers happy, and your bosses always tell you what a great job you're doing. They never give you a raise though. Then your pay gets cut, so you're now making $100 less a month, despite the fact that the company is making record profits. At what point would you stop caring about going above and beyond to make that company happy, and start looking for other means of employment?
That's essentially what's happening. I've been a full-time seller for over 10 years, and have been getting kicked around like the rest of you for the majority of that time. I earned that discount! I used to have 3-day shipping, although I usually shipped the next business day. I had tracking, but could have cared less if my post office scanned it. I had no return policy, but accepted returns if there was a problem, or for anyone else who asked nicely. My buyers were happy! Now I have to drive to the post office every day, even if it's a snow storm, or if I have the flu, to wait in line with my scan sheet. Mondays are hell because I have to start shipping the 2.5 days worth of items the night before and get it all out by 5:00. My returns have tripled and buyers are learning to abuse the system to get out of paying shipping. But I dealt with all this to get my discount. And now it's being cut in half??!! This is where I draw the line. I will be returning to 3-day shipping and regaining my freedom to take a day off when I need to. I will be starting carrier-pickup, because I no longer have to make 100% sure I get a scan. If you're going to get that extra $100 from me, just make it $200 and I'll accept that loss and return to doing things my way. I will still do everything I can to make my buyers happy, just as they were before you forced all those standards down my throat. This has finally went too far.
