Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

Resolved! Updating shipping status of an item that has been received.

I have a wee bit of an issue. I have a lighting kit that I ordered from Ireland (I'm in the US). The tracking is showing "Out for delivery" on one page and "In Transit" on another. Is there anyway to update this to show that I received it? Without ge...

Offered buyer a cheaper shipping option and buyer does not respond

I sold a floor lamp and the buyer paid and paid for parcel post shipping. I offered multiple shipping options. I contacted the buyer and told him I could save him $96.00 if I shipped it FedEx...that's a huge savings. I also told him to let me know an...

Buyer’s Shipping Address is a Virtual Address

Hi! I recently had a buyer purchase one of my items. When I checked out the shipping address, which is 1317 Edgewater Dr # 1646 Orlando, FL 32804-6350 United States. When I googled it, it appears that it’s a business front that provides a “virtual ad...

Ebay has charged my bank account $9.01 for a shipping label, that I didn't print or use.

My Oders

I Need Help

Question about International Shipping through eBay

Since starting on eBay, I have utilized the Global Shipping Program, which might seem costly, but has protected me the few times something went wrong, i.e. lost package after leaving them, damages, etc. so I felt it was worth it. It also prevent pack...

Is ebay international shipping available yet?

https://www.ebay.com/sellercenter/shipping/ebay-international-shippingthe new program anyone get an invite? I am really interested in this. I love the GSP and this is an improvement all around. Was wondering if anyone got an invite?

Resolved! How do I do a combined shipment to a buyer who already paid and give the buyer a partial refund?

I have a buyer who purchased multiple items and then quickly paid without waiting for me to adjust shipping on the invoice. Each of the items they purchased show as individual sales with shipping charges per item. Can I still combine/ship them togeth...

Resolved! Why is ebay offering Media Mail as a choice on my listings?

Hello, Long time member, but only recently have started selling regularly. I am having a problem with getting underpaid for shipping. Even with eBay discount I am LOSING money on shipping. This is because I select two USPS options as choices on some ...

Does FedEx and eBay shipping ($14.95) calculated included or excluded when calculating seller fee?

With the new shipping system, I’m not sure how the seller fee and shipping fee works. Does FedEx and eBay shipping ($14.95) calculated included or excluded when calculating seller fee? Thanks

Discussion on eBay showing wrong shipping cost in sold listings

As somebody who uses the sold listings daily to figure out the value of some of my items, I can’t figure out why eBay shows the shipping cost of what it would be for whoever is viewing that sold listing as opposed to the actual shipping cost that tha...

Contact seller links in email do not work

I bought some perfume but seller sent the wrong item. I was told to wait for a shipping label to be sent in email so I could return and get a refund. No label was ever sent and the "contact seller" links in the emails I received do not work. What do ...

Resolved! Explain buyer selected shipping

I listed an item and put a 7.99 shipping charge - economy shipping. When the order came in I saw this. Does this mean a) the buyer WANTS it shipped USPS Parcel Select?b) if the weight is under 1 lb, it should ship First class; correct?c) am I obligat...

Can I switch to local pickup for an item?

A buyer purchased an item and realized they were local. I want to switch to a local pickup instead of shipping, is there a way to do that without refunding the whole thing?

combine shipping for the same product but different sizes

I am trying to list rc airplane props. There are 12 different sizes of props within the same category (props). My shipping cost for the customer is $3.75 plus $.75 for each additional item. Example: if a customer adds a 6 x 4 prop at $3.75 and adds a...