Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

Is ebay international shipping available yet?

https://www.ebay.com/sellercenter/shipping/ebay-international-shippingthe new program anyone get an invite? I am really interested in this. I love the GSP and this is an improvement all around. Was wondering if anyone got an invite?

Resolved! How do I do a combined shipment to a buyer who already paid and give the buyer a partial refund?

I have a buyer who purchased multiple items and then quickly paid without waiting for me to adjust shipping on the invoice. Each of the items they purchased show as individual sales with shipping charges per item. Can I still combine/ship them togeth...

Resolved! Why is ebay offering Media Mail as a choice on my listings?

Hello, Long time member, but only recently have started selling regularly. I am having a problem with getting underpaid for shipping. Even with eBay discount I am LOSING money on shipping. This is because I select two USPS options as choices on some ...

Does FedEx and eBay shipping ($14.95) calculated included or excluded when calculating seller fee?

With the new shipping system, I’m not sure how the seller fee and shipping fee works. Does FedEx and eBay shipping ($14.95) calculated included or excluded when calculating seller fee? Thanks

Discussion on eBay showing wrong shipping cost in sold listings

As somebody who uses the sold listings daily to figure out the value of some of my items, I can’t figure out why eBay shows the shipping cost of what it would be for whoever is viewing that sold listing as opposed to the actual shipping cost that tha...

Contact seller links in email do not work

I bought some perfume but seller sent the wrong item. I was told to wait for a shipping label to be sent in email so I could return and get a refund. No label was ever sent and the "contact seller" links in the emails I received do not work. What do ...

Resolved! Explain buyer selected shipping

I listed an item and put a 7.99 shipping charge - economy shipping. When the order came in I saw this. Does this mean a) the buyer WANTS it shipped USPS Parcel Select?b) if the weight is under 1 lb, it should ship First class; correct?c) am I obligat...

Can I switch to local pickup for an item?

A buyer purchased an item and realized they were local. I want to switch to a local pickup instead of shipping, is there a way to do that without refunding the whole thing?

combine shipping for the same product but different sizes

I am trying to list rc airplane props. There are 12 different sizes of props within the same category (props). My shipping cost for the customer is $3.75 plus $.75 for each additional item. Example: if a customer adds a 6 x 4 prop at $3.75 and adds a...

Buyers unintentionally choosing free local pickup, when they live Hundreds of miles away

This is happening with increasing frequency. A buyer pays for an item but somehow chooses Free Local Pickup and does not pay shipping charges. Now that ebay is managing payments, I have no way to email the buyer or request shipping charges through pa...

Order tracking information has been delivered but the customer has not received his product yet

The buyer I reported that he had not received his product, I contacted the support of the shipping unit and was told it was delivered. In this case, if ebay arbitrates, who will be the final judge?

Bulk Shipping tool

If you use the bulk shipping tool to print shipping labels, can you print the labels individually? If yes, how would you do it and can you do a scan form for them when finished?

Buyer or seller responsible for filing USPS lost item claim?

Who is responsible for filing a claim through USPS for a missing item? Buyer or seller? As a seller I've always been the one to file a claim for a lost item. I ordered some poly mailers in December that haven't moved in several weeks. I contacted the...

i thought once a Q eBay sends an offer for shipping supplies. Am I wrong?

Strange return address in China

Hi all, I have processed a return through eBay with an item I have purchased however when I get the return details it is one really long word in what I’m assuming is some form of Chinese dialect but if it is correct it’s the longest word I’ve ever se...