Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! My ebay label printed out 8.5 x 11; whole sheet of paper, can I use it?

Can I just tape the label to the box or should I reprint it?

When using EIS it's important to always enter the package weight and size on the listing

How does EIS determine the shipping price if the seller offers free or flat rate shipping to the Hub? This is a question I asked in the Mentor Lounge. Devon had started out helping me but kyle@ebay Is the community team member who provided the answer...

How does EIS determine shipping if the seller does not enter weight and package size.JPG

Resolved! How does eBay calculate maximum cost for shipping label?

Let's say I have a situation where if I pick "You pay," they say my shipping label cost will be within the inclusive range of $9.55 to $17.10.Now, I do believe that I have my shipping locations limited to US and territories only. If that's the case, ...

How to ship rims and know cost to tell customer

I have a few sets of rims I want to sale individually or together but I want the buyer to pay for shipping. How do I know the cost to tell the buyer and how do I get them to pay it? Also I think the shipping cost is more than I'm asking for the rims ...

USPS when using prepaid printed labels from eBay, are ending up in Guam...

I sold an item, went to the PO, and they printed out the label via QRC from eBay, and mailed it off. It would reach it's destination, no later than the 9th, over a week later. This is from Oregon to Maine. Today, Iooked at the tracking, because I had...

Buyer Messged re: damaged in shipping

I had several copies of a book and sold 2 to a buyer. Buyer just messaged me one was damaged in shipping and proposed I sell my remaining copy at a discount with free shipping and call it even. I’m not opposed to this and considered offering a refund...

At least one valid shipping service must be specified Error

I'm going to sell a voucher code and this message doesn't let me finish the listing. I selected international shipping and the cost type is flat rate and set the price at $0.00 as it is an online transaction. Whatever shipping method I choose, it giv...

Ebay shipping glitched out and attached a tracking number for a label it never generated.

So, I had two huge orders from the same customer. Tried combining them in the ebay shipping, but it glitched out, didn't generate a label, didn't charge me. So I figured I'll just buy a label for one and then go back and apply it to the second order ...

Shipp error: It was not possible to generate the label. Something is wrong. Please try again later.

Why am I not able to process a shipping label??? I need to get my item out!!

Resolved! Question on when to issue a buyer refund if Standard Envelope for Card package not received

I've used the eBay Standard Envelope for card service for more than a year and generally find it workable. This is the first time an item hasn't gotten to the buyer within two weeks and tracking says it is stuck in a USPS facility. According to the i...

What happens if an INR opens 30 days after?

I notice you can open an INR request 30 days atter and it tells you its not covered by MBG. just curious, if a buyer opened a request and its past this date, is there simply a close request button at that point?

Shipping Freight

We have a dining room set, and my wife is keen on getting a new one. We want to sell the old set on Ebay using local pickup and/or shipping freight. NO Facebook Marketplace or Craigslist In the past, we would ship stuff via Greyhound, but I never lik...

How to get Canada Post tracking number to update on eBay?

I am a US based seller with a Canada warehouse to ship orders to Canadian customers. When I put in a Canada Post tracking number, it seems it never updates. Always shows "Tracking number provided" with no more updates even though some are already del...

Glitch of the day - "Mark as shipped" for mixed auction/BIN orders won't mark as shipped

Today 2 orders I had processed last night reappeared this morning as unshipped. The feedback remained as provided last night, but the orders appeared unshipped and repeated "Mark as Shipped" would not get them out of the "Waiting to Be Shipped" tab. ...

Offering free shipping without tracking or Offering First Class with Tracking

I've had a problem with a seller who purchased from me and then complained about not having tracking, in fact, they left neutral feedback. I would like to offer free shipping without tracking to my customers and also offer First Class with Tracking. ...