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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

WHAT DOES KEY RETURN ZIP CODE MEAN

I SENT THE CUSTOMER PACKAGE OUT AND IT WAS RETURNED TO ME WITH THIS STICKER RETURN TO SENDER KEY RETURN ZIP CODE

Resolved! VAT paid code no longer showing in Buyer's address or Tax ID section in purchase details page

Has anyone noticed that eBay purchase detail is no longer showing any Tax Paid code in the purchase details page? I thought we are supposed to be required to write the code on the waybill for international shipping to some countries such as UK, Austr...

Wrong shipping amount on order, how do I fix it

Customer already paid and I printed label. Is there a way to fix or do I have to eat the additional charge? Item has not shipped yet.

Has anybody else noticed USPS Ground Advantage scan issues from July 13th?

TGIF Ebay Community! Has anyone else noticed problem with the USPS Ground Advantage scans from Thursday July 13th? All of my customers from yesterday are showing the parcels delivered / individual picked up at USPS. That is impossible as my shipments...

Priority and Ground Advantage Prices Incorrect

Today I wanted to list a new item using priority or ground advantage. The package weighs 6 pounds and it shows prices for a item that weighs 14 pounds. The box is not oversized. I have noticed some complaints about the ground advantage prices when ch...

Item Not Shipped

Hello, Not sure if I’m placing this in the right section but… So I ordered an item for an upcoming event from eBay because it was set to come a lot sooner than if I ordered it from the actual manufacturer which is overseas. I placed the order on July...

International Shipment not delivered - help

Hi there,I sold and shipped an item internationally, about 4 weeks ago. Got a message from the buyer saying not delivered yet. Below is the current tracking info. What do I need to do? What will happen automatically with eBay? Thanks so much. Steve J...

USPS Ground Advantage costs more?

I see sellers saying the new USPS Ground Advantage would reduce shipping cost but my Ebay calculated shipping cost went up. A $15, 2 lb. 8x6x5 item to my own zip code was always calculated at $7.13 for "USPS Parcel Select Ground" before the 9th of Ju...

How to file damage claim with UPS

HiUPS is now on Ebay. So we started using them to ship our packages. One of them got damage. We tried to file claim through their website, but unfortunately we shipped directed to eBay, UPS said we are not the shipper. Then we had to call UPS and go ...

anyone use Endicia?

My Dazzle (Endicia) program has not updated to remove First Class and use the new shipping class. Always before I would get instructions to upload the newest version but I never heard from them this time. Anyone else? guess I need to drop everything ...

adding packing material costs

Is there a place to add on to the price for packaging material?

Am I Obligated to Refund Shipping on Returns? For Both Sides?

When a buyer decides they want to return an item, am I required to refund them for the original shipping cost?Am I also required to pay for the shipping from the seller back to me?

Resolved! Do we need to go into each listing and change it to USPS Ground advantage?

I am a little confused as is my daughter and friends. Do we have to change all of our listing to the new usps ground advantage manually? There isn't a way to edit in bulk?Please let me know and I thank you.Mis

New Global shipping option available from Sri Lanka

Launching Asendia International mail, the newest International ePacket delivery service available for Ebay sellers shipping from Sri Lanka. You pay only for the weight you ship. Shipping weights range from 25 grams upwards and are incremental in 1 gr...

Ground Advantage rate seems to be wrong on eBay. Maybe?

I usually ship all my cartons via Media Mail. But I noticed on the new Ground Advantage rates, when a carton weighs over 6 pounds, it is actually cheaper than Media Mail. I usually use eBay to print the shipping labels but sometimes I use ShipStation...