Shipping

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Buyer asking for my name and address

The buyer is asking for my name & address. The item hasnt even been delivered to the address i have posted to yet. They want me to send them invoice (I'm a private seller) so they can ship item to their country. I sent to the UK address provided on E...

Customer used a mail forwarding service and items arrived damaged

A customer purchased fragile product from me and had me send it to a mail forwarding service that then sent the package to a foreign country. The items arrived damaged and he wants a refund, the package was insured up to 100.00 and the item was sold ...

eBay international shipping delivered the wrong item, how to proceed?

As per the title, we shipped out a small item into the eBay hub a few weeks back. Today I got a message from the buyer with pictures of a completely different item (a Transformer toy). They said the package had two labels on it and it was shipped to ...

Didnt put in correct dimension/weight for Item that sold to International Shipping program

I just sold an item that I had a flat rate for shipping... 6.95. I didn't fill out the dimensions or weight correctly and just put 1 oz and 1 1 1 for the dimension (looking back now that wasn't smart lol). How does this play out with the buyer being ...

Resolved! Buyer asking for return when I don't accept returns

I am confused at what I should do. I sold an Xbox with (read description) in the title. In the description I outlined there was a small hole in the case. The customer paid and I shipped the item. Now he wants a return and cited a defect specifying th...

one shipping charge

Folks, I've been a member for ten years and I still can't get this right. I want to charge $5.50 per shipment, whether they're buying 1 item, 10 different items, 10 of the same item--no matter what. I sell iron on transfers so the weight is 1 ounce p...

Is my seller required to use EBay International shipping service?

Hi, I purchased a bicycle from Italy and I live in Australia. Something I have done many times.The seller - who I have confidence in - is saying he is now having trouble shipping bicycles from Italy using EBay International because there is a limit o...

CPC: 45624171********97 for Canadian post?

Hi! If this correct 18 digits tracking number for Canadian post without letters? the seller says: "That is what ebay provided". Is this ebay global shipping or something else?

Close a dormant ShipSaver account?

I had a ShipSaver account for a now-closed eBay account. I want to close it since I no longer use it. I have been upside down and backwards trying to find any information on ShipSaver on how to close this account, but they do not tell you how!!! They...

USPS didn't deliver the package, but said they did. What do I do as a seller when this happens?

I am so frustrated with ebay help. I don't know how to contact ebay with my problem. Here is what happened. I sent a package to a buyer. USPS said they delivered it to his "Locking mailbox" but the package was too big for his mailbox. They would have...

Shipping rates are ridiculous

I'm not a professional eBay seller. I own a multi-million dollar business that generates 20+ million in revenue annually. I use eBay to sell things I don't need anymore so they help others rather than end up in a landfill. My time is far more valuabl...

Ebay's International Shipping System is a Rip Off. Plain and Simple.

I've been on Ebay since 1999 and have seen it evolve over the years.While it is definitely useful as a market for domestic sales, it's also a international community (and always has been). I think that Ebay is destroying the international marketplace...

what is this save when you buy a label on eBay in my item listing

I listed an item on eBay and the shipping amount was crossed through and a lower amount was shown with the words save when you buy a label on eBay. I did not agree to this I can't find anywhere where eBay let me know they were doing this.

Standard Envelopes Not Registering and Not Shipping

I have been shipping out cards and only 2 of the 10 have been put in the system past the tracking number provided. How can I get these shipped out and where can I figure out how to get these out of the mailroom?

Shipped item to Japan, but it was delivered to US address and buyer hasn't received it

I shipped an item to Japan. It kind of went around in circles in the US and finally reached Chicago but then ended up in another town in Illinois and tracking says it was delivered to an individual in Illinois. Buyer says they haven't received item, ...