Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

International Shipping

Hello guys, I am an international seller located in Pakistan I got my first order from USA now I have to ship it. I want to ship through my local post i.e, Pakistan Post but now while adding tracking there is no option in the dropdown menu for Pakist...

Domestic package “inbound out of customs”?

My package was sent through usps priority mail just going from chicago to Minnesota but was scanned “inbound out of customs” yesterday, I’m kind of freaked out that it’s going to get lost or something and I can’t find much info on this happening to p...

flat rate box never saw before

I'm seeing a flat rate priority box 7- 1/2x7- 1/2 x6 -1/2 inches high. Is that considered a medium-rate box?

Resolved! USPS Refunds

On certain occasions I've had to cancel or void a shipping label for USPS once I've already printed it. It seems to me I've never received the credit back to my credit card for such a refund. It says once approved I will receive a refund. My question...

Shipping issues

Is anybody else experiencing the same shipping issues as I am? I’ve had 100% feedback since opening my account almost 4 years ago and never had a negative feedback until yesterday. I sent the item out, USPS took control of it and from there it’s been...

Resolved! Media Mail and eBay

My understanding is that normally, USPS Media Mail labels can’t be generated at home and that you have to go to the counter to pay for shipping. I suspect it’s not the case when purchasing the Media Mail label through eBay for an item that I sold. Ca...

My labels no longer include the Online Label Record information; how do I reset?

My labels no longer include the Online Label Record information; how do I reset? Before, when I printed a label the sheet was printed with the label on the upper half of the sheet, and the lower half with a section called Online Label Record which in...

Buyer/Ebay gave wrong address help

So I sold someone a lot of books and now I'm having issues. I do not offer international shipping and made sure that international shipping was turned off for the listings. This person who bought the books apparently lives in Germany but gave me an a...

Missent and then sent back to the same Distribution center

My order was stuck at the Richmond, VA distribution center for days on end until I got a notice that my package was missent but no it appears that it got sent to the Richmond, VA distribution center again. Is this a bad sign?

Resolved! The Carol Stream saga continues

The shipment passed through the Carol Springs Distribution Center 5 times during the 2nd half of December, on its way to the eBay eIS Hub in Illinois (and then to Canada). As of January 10th, the last tracking update was still the Carol Stream Distri...

Shipping cost for International shipping program

I have a buyer in Northern Ireland who wants an item...He wants to know how much shipping is.I have NO IDEA how to figure that out.I told him to put the item in his cart and see if it gives him a subtotal... but he doesnt seem to get it. How do I fig...

Resolved! Abusive Seller and Returns - I'm afraid of the seller's response and I don't have a box to return it

So I've had a terrible experience where the item arrived damaged, and missing the wall brackets that shows in the listing picture (on the item's label), and it was a "New" item. What arrived was a chipped piece of plywood, and the packing tape they a...

It wont let me list an item without entering a weight or use flat shipping.

I've been selling items for a couple have months and have been using the option of not knowing the weight and charging flat rates for my items. Now whenever I try to list an item it demands I enter the weight and dimensions of the item and even when ...

Hs tariff code.. what is it? Never saw it before.

Sold item to bidder in Norway. Cannot print label without entering tariff code.

What happened to the shipping preferences page?

I am trying to edit the list of countries I want to ship to. The instructions say:1. Sign in to your eBay account and click on My eBay.2. Click the Account tab, then Site Preferences.3. In the Selling Preferences section find Shipping preferences and...