Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

How Do I Combine Shipping - I am a Seller

I am a Seller and have not sold multiple items in several years. I used to be able to group together items and send an invoice to the buyer. I have multiple auctions ending on Sunday and would like to combine the shipping where appropriate. I cannot ...

I live in the south Jan-May and the north May-Dec. How to edit my location on all my listings

I live in the south Jan-May and the north May-Dec. How to edit my location on all my listings without having to do one at a time? Thank you for your help!

Business Policies affecting Shipping

The 3 dot drop section to choose my shipping has too many choices that don't fit my listings. Way back before "calculated" shipping was offered the choices made sense. I have spent weeks trying to find where to manage these settings and change them. ...

Printed two shipping labels

Resolved. Thank you for the reply on recieving refund from usps.

Shipping profile won't change

I have been trying to change my shipping profile for my listings. I have done this through bulk changes, individual listings and business settings. When I look at my listings, the profiles have changed however when I look at my listings on eBay, the ...

Resolved! eBay Discount Shipping

If eBay wants to charge discount shipping rates to customers why don't they add a handling charge? Or is a seller supposed to use their clearly massive business revenue to buy mailers and shipping supplies themselves? What if you don't want to purcha...

Lost package going to Canada

I made a mistake - I sent one item in two packages (it was going to be REALLY heavy in one box). It is my first time selling on eBay and I did not know it had to be in one box. Anywho, one box arrived and the other did not. How in the heck does one f...

eLogi Shipping tool

seller portal (Japan)Registration screen does not appear

Curious anyone having zip code issues?

This is the second one in a week where the customer messages me about the parcel being "Missent" one to Ca and one to Va both saying the zip code is wrong...however the zip codes match the label ebay prints and the one given buy buyer.....so does eba...

Item sent to old address, delivery left in front of door

Hi, bought an item for £400, I forgot to update my old address on eBay and only noticed after it had been delivered that it was the wrong address.Item delivered by DPD item went left in front of old address with a picture of it (door closed) and mark...

APO FPO exclusion

About 10 years ago I had a bad experience, as a seller, shipping to an APO FPO. Let's just say it took almost 2 months to receive. Not good as a seller obviously. Since then I have always excluded APO/FPO. Has shipping improved to the point where I c...

4x6" label printing issue

All of a sudden yesterday morning I discovered that my settings for 4x6" shipping labels were no longer working correctly, I and have not been able to make them fit anymore. I've been using the same page setup and printer for the last five years, and...

For those of you who package books....

how do you package them? I have always wrapped them in bubble wrap and added cardboard to stiffen the package. But I watched a video of a young woman who only puts them into a padded, waterproof, envelope. For those of you who do that, have the books...

Shipping Labels

Why can't I print 4x6 labels on ebay anymore even though my setting is 4x6

Media mail versus Ground Advantage

The buyer selected for shipping Media Mail. When I printed out the shipping label it came out Ground Advantage. The buyer paid $5.61 and the Ground Advantage was $7.57. How do I get a media mail shipping label to print out?