Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Am I missing something on the shipping system???

So I use USPS to ship and have never had any problems just printing a label via the option on the item. But I just had a bunch of sales end and went to ship and it keeps kicking me to a UPS system for shipping. I don't want to ship UPS, do not have a...

Royal Mail

Hi was anyone else aware that if a send an item using Royal Mail normal 1st or 2nd class parcel ( not 1st or 2nd class Singed For or Special Delivery or letters ) if the parcel has a computerised postage stamp done in the post office by a cashier the...

How to handle return from buyer without a case started

Hey, I'm a fairly new seller, so I apologize if this is a "dumb" question.A buyer messaged me yesterday saying that the bluetooth earbuds they bought didn't fit them so they wasted their money and want a refund. I do have returns accepted on my ebay ...

How do I return an International package to China I purchased?

I purchased a wrong CPU from China. I have approval to return for a refund. Now I have no options available to print return postage in ebay. I used to be able to click a link to print the label immediately. Now option doesn't exist that I can see. Wh...

International Shipping & Delivery Question

I recently started to offer select items to the UK and I received an order for an item for a Buyer in Italy. Italy is on the USPS Delcon list as approved coutnries to ship to for tracking. So late last week I checked the delivery status and it was sh...

Resolved! How to void a USPS return shipping label when none show in my searches?

I printed a return shipping label via USPS last night to return an auto part. I realized this morning that the part is indeed the one I need.When I go to my page to search for the label number, it isn't there. I've gone through the video and the FAQS...

general

the seller left the ebay platform, bought a 128gb memory card with him and did not give me a time to receive the product. What I can do? I can ask for my money back and cancel the product

Sent refund via Paypal- still shows I need to ship

Someone cancelled an order so I refunded through paypal. Now it shows I still have to send it. When I go to cancel order it wants to refund the money again. Not sure if this will double the refund. But otherwise I can't cancel the order on ebay. Any ...

Ebay is ALLOWING massive scams to occur on ebay!

So I have High blood pressure and needed a monitor, so I found one on ebay and it was cheap about $6.50, on the page was listed as a "bonus gift" a car thermometer, and ridiculous 3 inch long 1 inch wide, 10 cent thermometer. I paid it no attention I...

Buyer says they didn't receive the item, but the tracking shows it was delivered.

item delivered on the 13th shows via tracking. Buyer has now filed a paypal claim. I can't figure out how to handle this. Wrote to buyer and politly suggested they contact their post office. Was sent priority so is partially insured.Tracking #:940580...

Resolved! Paid for item - 17 days later item not shipped - seller not responding

• I made purchases on 11/5 & 11/7. I paid immediately and we agreed the items would be combined in one shipment. • After I paid the seller asked for a "little extra time" to ship the item. • I said no worries, thinking this would mean a couple extra ...

User avatar by Adventurer
  • 456 Views
  • 5 replies
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Global Shipping. Is that real parcel service or criminal organization?

Hi.I just start using e-Bay. No claims to e-Bay either sellers. But the shipping service called Global Shipping is something I have no words to comment.1. I bought goods for 253 USD and under small "i" letter the shipment cost 75 USD was shown. Globa...

User avatar by Explorer
  • 281 Views
  • 2 replies
  • 0 helpful

Problem with Shipping to Argentina

Hi guys,I defined an item for sale. I defined that the price includes shipping worldwide. Please check the screenshot.A buyer from Buenos Aires, Argentina is trying to buy it but he is getting a message saying that this item doesn't ship to buenos ai...

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User avatar by Adventurer
  • 2039 Views
  • 6 replies
  • 0 helpful

Unclaimed Item, buyer not responding

Hi. I send an item internationally to US by Fedex. Today Fedex contacted me that there's no one available to receive the item and they could not contact the buyer - so they left a note for to claim the item from pick up office (which is less than a m...

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