Shipping

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Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Resolved! Why do some seller have "Ostrich Syndrome" when they can't resolve buyer problem?

Recently I had issues with items from 3 different sellers. I contacted them all via normal ask question first to see what could be done. First seller, China, sent me wrong item. The seller responded 2 days later asking for picture (even though I did ...

Priority Mail from Kansas City to St. Louis Day 5 - Still not Delivered

I sent a boxed Barbie via Priority Mail on November 9. It was going from Kansas City to St. Louis. It still has not updated as delivered. What’s up with that? It seems like it has spent forever in St.Louis. This is the second package this week this h...

Resolved! TRS return requirement discrepancy

Thanks to the new terrible iOS eBay app update, I have had to go through my listings and make sure my return policies are all 30 days in order to maintain my Top Rated Seller benefits. In my shipping policy page where I can edit policies it says I on...

Lets talk about overseas (Not mentioning any names but their their initials are CHINA) SHIPPING

I am at fault for shopping at these overse asjunk stores but paying $0.99 for 2 large balloons instead of $7 just seems so much more economical. I have even looked for these 36" diameter balloons in stores here and So I wait my 6 weeks and nothing Bu...

What do you do about packages with tracking that always shows in transit?

A package was supposed to arrive the beginning of Nov. When I look at the tracking it still says "in transit." Tracking on USPS site has an ALERT: "Your item was forwarded to a different address at 9:36 am on November 1, 2017 in COLLEGE PARK, MD. Thi...

upset

I am upset. I purchased 3 items last august 24 and till now i still not receive those items even i checked already in the post office. I live in dubai, uae. i want to try again to buy but i am afraid now that i will just waste my money to this seller...

Resolved! Seller refuses to give refund

Hi, I have a situation in which I purchased an item back in April of 2017. After about a month, it broke. I contacted the seller and they said they suggested I bring it somewhere to get fixed. Well I tried that and no one will touch it for fear of br...

Back wash barber shampoo

item # 12ZE2F770393182670 This was delivered to my house on Aug 17th I refused the order because to many was shipped. I have been trying to get a refund since then and still have not received one. The merchant is telling me it went through pay pal ? ...

Resolved! Seller is asking me to close return request

I received items that were very poor quality and didn't look like the picture. I opened a return request and the seller claims they can't send me a return shipping label with it open. Is this true?

Seller provided tracking number never moved and do not cancel the order

Hi, I purchased a item from this seller and on the next day he provided the tracking number. I found a better deal from another seller and made a return request and asked the original seller to cancel the order since I did not see the item had been r...

2 business days qualify for Top Rated Seller?

Hi Everyone, I would like to change my shipping to 2 business days because when i drop my items off at the post office I keep getting lates. I think the Post office does not scan them in unitl after midnight. If I change my option to 2 business days ...

global shipping limit to russia?

i posted an item for $120 not knowing limits, buyer bought for $130 (?) limit is $114 for russia. he didnt list a country but i looked up the city. should I cancel the sale somehow? hes not going to pay $90 shipping and $30 customs!

There is a problem with shipping and language

This program is very nice to shop but has some disadvantages:1_Can not ship to Iraq(Send a request)2_There is no Arabic language

Item not working anymore, still has guaranty

What should i do in case i bought a phone 23th of January. The problem now is that it stopped charging few weeks ago. Now surpisingly the seller reaponded quickly to my first message asking to give him transaction number for paypal. After that he ask...

eBay Refunding Error

Are any other sellers getting an error message when you try to refund a buyer after the package has been sent back? We've called eBay customer service three times in the past week and they were clueless and absolutely dumbfounded.