Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer filed SNAD - has not returned item -what to do?

Hi everyone, I sold an item - it was delivered on 3/17 - buyer filed a NAD on 3/17, and I approved return on 3/17. It is now 3/26 - no return, no communication from buyer. In looking at the return process, the notes indicate "waiting on buyer to ship...

Seller Sending the Wrong Item

I bought a Christian Dior Capture Totale Universal Texture cream and the seller sent a Riche Texture. He simply said to send it back and tried to offer some 20$ for an expensive transaction of over 150$. He was just not bothered. Our postal authority...

Removing Late Shipment Reports

I have asked this question before and I'm not sure it was clearly understood. I sold a HEAVY item on 3/11 (Sunday). I offer 1 day shipping which would have been by midnight on 3/12. The item was being shipped from California to West Virginia. Not tha...

Item sold as new, but clearly used!

Just purchased a new popcorn popper that was listed as "NEW ~ The item is open box but never used. In new like condition." When it arrived there was burnt popcorn inside the unit and plastic bag and burnt oil, as well as burnt popcorn kernels, inside...

Resolved! GSP for US Shipping?

First time poster here I’ve been using eBay off and on for purchases for a while but this is the first instance I’ve run into this and saw in my invoice that Pitney Bowes was listed when I looked up the tracking via USPS.com. The item is coming from ...

Dissapointed in eBay! Buyer abusing return policy!

As a seller I sold an item (Mercedes diesel pump) for 180$ and shipped from Latvia to USA (shipping cost 80$) , then buyer started return request, saying ''there is missing sensor'',. In this case return shipping costs we have to cover (around 75$ vi...

Resolved! UPS MI Tracking & Late Delivery

I have bought multiple items on eBay and never had a shipping issue until now. I recently purchased an item from a buyer in California who uses UPS Mail Innovations Expedited for standard shipping. Previously my purchased items were shipped directly ...

The seller's refund failed... Twice.

I purchased an item, which a few days later it was canceled out of the blue, with no heads up or anything. This happened to 5 other people that same week, based on viewing the feedback. However, we messaged back and forth, and ended up refunding me. ...

Lost eBay Bucks on Returned Item

Has anyone had issues with not getting the eBay bucks certificates refunded when used on an item that was returned? I recently made a purchase with eBay bucks and had this issue. Not sure who to contact to get the eBay bucks back.

Looks like I sold something with Global Shipping to Canada

I don't remember checking off the box for GS but OK. And the shipping address was to Kentucky so I didn't think anything of it. Today I get a message "that your recent GSP item has shipped from the Global Shipping Center." So how does the buyer know ...

Seller making threats, worried about returning item!

I purchased an LED grow light for my greenhouse. I received the package today after 13 days. The package had USPS tape on the box stating that the box was received by them and was damaged. I opened the box and the light was loose in the box. This is ...

Global Shipping LOST my item.

I used the eBay shipping label to ship a book to Germany via the Global Shipping Service. USPS taped the printed eBay label on the box and off it went. And went...for 6 weeks it traveled around the country, finally arriving in KY, where it was lost.E...

Warning from Ebay when I request a return and shipping fees

I really resent the fact that I get messages from ebay when I go to make a return saying, "you recently made a return for the same reason, this could affect your ability to make returns in the future."If I buy something from a seller and it is not as...

Resolved! USPS shipping fees are actually more than ebay listing states

I have noticied from time to time that even though I enter the kind of shipment (package, etc) and enter measures and weights, ebay calculates certain shipping price. But when the item is sold, and I need to print the USPS label, prices goes up. Same...

Returns Too High?

Yes, thanks to Ebay's flawed return policy! Sure, buyers just select "not as described" no matter what the REAL reason is. Return shipping is on me! No problem. What a joke!