Seller News: July 2025
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Seller Protections are in place for shipping delays.
The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...
FedEx Smartpost Pricing - More than Doubled?
I ship via FedEx Smartpost very often on my seller account for cheap, but larger packages, especially across the country. I went to print some labels today and the prices have more than doubled. They are more expensive than FedEx Ground which is a qu...
Llevo 3 meses para que me devuelvan el dinero y ahora se ha cerrado la cuenta. Que hago?
En Enero compré un Iphone X que gané en subasta que cuando me llegó era falta y se lo devolví al comprador. Después de varios email con él que me iba a devolver el dinero, el cual me hizo pagar por transferencia y no por Paypal y confié, aún no me ha...
A seller gave a fake tracking number
I bought a router on 25th March and the seller gavea tracking number 1 day after on the 26th. This tracking number has as 1st entry this message Electronic shipment information received, and it has not updated since. This message usually means that a...
Return req. & bad policy.
Sold item.brand new. low $buyer asked to return as he "did not like" upon recieving. so i got this in my inbox Per eBay's policy, this return has been automatically approved and we've asked the buyer to send the item back WHY.
Refund can't be given because locked in paypal
I am the buyer, and received a partially defective item so opened a return dispute. The seller wants to send a partial refund as return shipping price makes it not worth returning which I agree to. The problem is, when I clicked accept to his partial...
Returned an item and didn't realize i was supposed to respond to the return
I didn't realize I was supposed to respond to the return to recieve it. I **bleep** returned a defective item and the seller closed the case they day before today. I thought the email said i shouldn't respond until i recieved my payment so i didnt. I...
What should I do now?
Scam or not? Where do I go from here? Sold a Lego set (large box). Buyer pays for it on his credit card and payment does not go through. He then files an "item not received" with PayPal because he thinks he paid for it. He puts the payment through ag...
Choosing the correct shipping option when an item is potentially hazardous
Hello,I have a quick question. I'm not much into selling potientially hazarous items as USPS sees them, but I have some new reciprocating saw blades (elongated or rather, knife-like looking) for a powertool called a sawzall. I would appreciate some o...
Fraudulent purchases refund
Account got hacked and 2 items were "purchased" I caught it right away via email and notified Ebay who cancelled the sales..said I had nothing to worry about. Well, they removed the sellers from Ebay..the payments went thru my bank account into their...
Anybody else having a problem with FedEx.
I have filed two claims against FedEx since January. They never responded to either. I filed a claim with BBB and FedEX's response was that they do not have a definete delivery date. Well this was after a month. I had to refund my customer and she ev...
Non Receipt of Items
In Canada the cost of shipping with tracking is very expensive. Some of my items are 2.00$ in my store. This past month alone I have had 8 people say they have not received their items. Of course, its an automatic refund without tracking. These packa...
Help I got scamed
So I bought a 23andMe kit from this buyer everything seemed fine until this week when I got an email saying my23&Me account been cacelled by the cardholder who baought the kit, saying he didn't approve of the purchase. So I am really stuck I talked t...
Resolved! Shipping to China and import duties
I have listed two Danish chairs on Ebay and a buyer from China bought them, but not yet has payed The buyer now askes met if I can ship with an other company than TNT, DHL, UPS or Fedex as they alladopt the policy of active customs declaration. The b...
Resolved! Do I need a new shipping label after issued full refund?
Hi everyone. My questions is: I sold a dress and while I was preparing the dress to send I found a small stain on it. I freaked out since I’m new seller and I’m afraid of negative feedbacks. So I went ahead and did refund the buyer full payment price...
Seller Refuses Return
Hi, I recently returned an item for a refund but when the item shipped back to the seller, USPS wasn't able to deliver due to the seller not being home. eBay says that the package must be marked as delivered in tracking in order to give me a refund. ...
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