Shipping

Forum Posts

Sorted by:

Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Anybody else having a problem with FedEx.

I have filed two claims against FedEx since January. They never responded to either. I filed a claim with BBB and FedEX's response was that they do not have a definete delivery date. Well this was after a month. I had to refund my customer and she ev...

Non Receipt of Items

In Canada the cost of shipping with tracking is very expensive. Some of my items are 2.00$ in my store. This past month alone I have had 8 people say they have not received their items. Of course, its an automatic refund without tracking. These packa...

Help I got scamed

So I bought a 23andMe kit from this buyer everything seemed fine until this week when I got an email saying my23&Me account been cacelled by the cardholder who baought the kit, saying he didn't approve of the purchase. So I am really stuck I talked t...

Resolved! Shipping to China and import duties

I have listed two Danish chairs on Ebay and a buyer from China bought them, but not yet has payed The buyer now askes met if I can ship with an other company than TNT, DHL, UPS or Fedex as they alladopt the policy of active customs declaration. The b...

Resolved! Do I need a new shipping label after issued full refund?

Hi everyone. My questions is: I sold a dress and while I was preparing the dress to send I found a small stain on it. I freaked out since I’m new seller and I’m afraid of negative feedbacks. So I went ahead and did refund the buyer full payment price...

Seller Refuses Return

Hi, I recently returned an item for a refund but when the item shipped back to the seller, USPS wasn't able to deliver due to the seller not being home. eBay says that the package must be marked as delivered in tracking in order to give me a refund. ...

Bulk packing slips

I like to have my packing slips display the color eBay logo ... when I print them individually, the font is a good size and the colored logo is there. Often, when I have 20 or more slips to print, it is just so much quicker to print in bulk. However,...

Is there any rule that says you have to use the listed shipping method?

I listed something for sale with the shipping method of USPS Priority Mail (flat rate box, basically) and a buyer asked if there is a way that I can ship via FedEx or UPS. I wouldn't mind doing this, but does Ebay have any rules regarding this?

Resolved! New to EBAY selling - Need shipping advice!

Hello EBAY Community,I am new to EBAY selling, and need advice regarding domestic US shipping for my items. The shipping specs. for my items are as follows:Cost to Buyer: $7.46Weight: 6lbs.Height: 3.5"Width: 12"Length: 14.5" And these are my question...

Ebay not recognizing carrier scans?

Hoping to get some insight. Calling eBay has been fruitless so far. Here is my dilemma.. A few months ago I started using a regional carrier, Spee Dee Delivery Service, in addition to my daily UPS, FedEx, and USPS pick ups. Service is great, next day...

New ebay return policy that has not been published yet

I had a return request a few days ago on a item that said it was not as described item number 112854954591 the buyer said the item had a dent and was out of date. And it was out of date and had a dent as it showed clearly in the pics of the listing. ...

Actual shippng date

Sorry, I just have a long-standing gripe about when purchased items are actually shipped. I keep track of how long it takes to get my stuff, and I count the shipping time from when an item reaches a carrier to when it reaches me. 'Notifying the carri...

Resolved! Buyer wants a refund but refuses to return the product

Hello, This is my first time posting here and I am running into a situation in which the buyer is being unreasonably demanding. I sold a used furniture cover set on ebay and listed the couple flaws it had in the description. The product was listed as...

Buyer wants refund for graphics card that was ok when shipped, how do I prove I'm not responsible?

A little over a week ago, I sold my old graphics card because I was going to upgrade to a better one, and a week later they requested a refund because the fan makes a rattling noise when in use. They have video proof, and I only have the pictures of ...

returning a fake item

I purchased an Urban Decay eyeshadow pallette and once the auction ended I paid right away. The title of the item says it is authentic. When it arrived i could figure out from the first second it is not authentic. I went back to the listing but found...