Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

seller provided RMA but I can't continue the process

Hi everyone，I start a return and check the following pls： Here's what happenedOct. 24 :The case was resolvedOct. 24 :Case openedOct. 24 :The seller provided RMAOct. 24 :Seller approved your returnOct. 24 :You requested a return I don't know what shou...

Resolved! Am I being Scammed?

Hi everyone, the back story is actually quite long so thank you for taking the time to read this. On 9/14/19 I bought an item(Nintendo switch game) listed as "Brand-New" from a seller with 95% rating. The seller is registered 2017 from Vietnam, but h...

Buyer did not pick-up PERISHABLE items from USPS

Buyer has made a claim against fresh perishable items that have similarities to carrots sent expedited. Delivery was attempted, but held at the customers post office for pick-up for the past two weeks. The claim is "The buyer didn't receive the item....

What keeps you buying or selling on ebay?

I mostly gave up selling a couple of years ago when ebay started charging fees on shipping charges. I was selling cheap but bulky items that would cost a lot to ship, and once they did that it was no longer viable for me to continue. I figured since ...

Resolved! Buyer says they have not received package. Tracking says otherwise.

Buyer claim package was not delivered to them. Tracking says it is. I know it can and does happen.My question is: How do I not reimburse buyer for post office mistakes without my reputation suffering?

Resolved! Got a INAD Case Opened Against Me - Questions

Hello,I know there are some similar stories out there, but I just want to make sure. Accepted a buyer's best offer on a purse. Immediately after delivery, I got an INAD case opened against me."Reason for returnDoesn't match description or photosComme...

On a return, where can i find the return tracking number?

On a return, where can i find the return tracking number? Is it available to the seller?

Charged for shipping on a return

I was charged for returning an item. The seller sent a prepaid return label. I did not see it was prepaid and I bought postage to return my item. I was still charged an additional 6.75. I can not find a way to send Ebay a message. Any help is appreci...

Exception: Undeliverable - SYSTEM_RESTRICTION ** Is there a way to still get the item?

I ordered a lot of laptop batteries that I REALLY NEED. Now it's blocked by GSP. Is there a way to get the item or im screwed? I hate GSP, that's the reason I almost stopped to buy on ebay, it's super expensive and there's always something going bad....

Hello EBAY customer support

I was just going to send you my comments/thoughts in an email but since I can't find any way to actually contact customer support other than a phone call....this is how I will voice my opinion. First let me say, that I am a 20+ year buyer/seller on e...

Who pays for return shipping if seller grossly misrepresents item and condition?

I recently won an auction for a piece of stereo gear that I paid a good chunk of change for. Just shy of $500. I emailed the seller previous and asked him about working condition and he said it was working 3 months ago when he stored it. The item pic...

Buyer returned an item, but shows heavy signs of use and damage

Long story short, I recently accepted a return from a buyer whom opened a return request for a perfect like-new conditioned high end camera lens. He claimed it's defective and wants a refund. I reluctantly accepted the return. I just received the len...

Shipping from a secluded location - Limited shipping days

eBay wants fast shipping for buyers. This wasn't a problem when I opened an eBay store. But now I'm living in a secluded area with no mail service. I can only get to a Post Office once or twice a week. Does anybody know how I can list with this limit...

Can anyone decipher this return request?

A customer started a return request. It's a cheap $5 ball point pen that looks like a bullet train with flashing led lights. Reason:Doesn't match description or photos Comments:This item says rainbow light and could be COUNTERFEIT. I want my money ba...

Resolved! What is your best policy guess on a return package lost in transit?

We all know that from time to time a package gets lost in the mail. Tracking gets to a point then stops and the buyer never sees the package. BUT What about a return? I had a buyer mail a return by Priority Mail on 10/12. The last track was at a sort...