Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Used Printer Condition Question

Hello, If I were to purchase a printer on this site which is listed in Used condition, but says something like "Untested", "Selling as-is", or says nothing in the description at all about whether or not it was tested, would I be able to open a not as...

Buyer wants to buy shipping label himself and email it to me to print

I've never been asked this. He is outside the USA, New Zealand has not paid for the item yet, and is now asking me to send bill with a $1 shipping rate. The actual shipping is closer to $200. The item I sold is very expensive, almost $8,000. I do not...

Shipping

When I listed my item I was given shipping options and one of them was media mail so I chose it because it was the cheapest one. I listed this item a while ago. About when I first started selling things so I didn’t know what media mail actually meant...

Need help on a couple shipping questions, thank you

I know about rounding up on shipping, for example a 1 pound 2 ounce package is rounded to a 2 pound weight. But - should I add an extra ounce or two on items that weigh under a pound ? In order to be sure enough postage is paid ?Even if doing so brin...

Retail Ground vs Parcel Select

Some months ago on the Selling board it was suggested that since Dimensional Weight calculation changes were made that it is cheaper (for the buyer) for me to tote parcels to the post office and buy Retail Ground labels there, rather than print an eB...

What a generous seller !

I bought a new item on e bay and it arrived broken into two pieces . I didn't even need to remove it from the package to see it was broken . I took a clear photo and wrote it arrived broken and sent it to the seller with a return request . I received...

Refunding and taxes

Hello,I have sold my item, but the buyer requested shipment to an unconfirmed address. So in this case I have refunded their funds via PayPal fully, but I still got to pay Ebay fees for that selling. Is there a possibility to receive the Ebay fees ba...

Should I accept the partial refund or ask eBay to step in?

I know that eBay steps in favor of the buyer most of the time when there are not as described cases (or arrived damaged) and where the buyer asks for a return, but I want to talk about my case see what could be the best course of action for me, if I ...

Packing items for shipping

I got into a bit of a debate with another seller (in my city) about packaging items for shipping. I sell coins, tokens and sometimes mint sets. One of my strategies is to put all mint sets and largish items in a clean ziplock bag (which is actually d...

Shipping Baseball Caps

Hello, just wanted to know the BEST way to ship Baseball Caps! I was going to use a Large Plastic Mailer, with the Cap between two pieces of Cardboard, but wasn't sure HOW the Buyer would feel getting His Cap that way. Boxes can make the Shipping Cos...

Resolved! How to use USPS Regional Priority Boxes (Post January 2019)?

Hi folks,I have some USPS Regional Boxes A & B that I don't know how to use with the Ebay Shipping Calculator.I saw in an older thread that for the A boxes, for example, you could just put in the size of the box and 2 lbs - the 2 lb rate was like a f...

Resolved! New Seller, need advice on cancelling transaction b/c of scam

I think I just encountered my first scam and need some advice to help handle the situation... Context: So I'm selling headphones, listed as "buy it now or best offer" and got an offer around $30 more than the listed price, so I got excited but was a ...

(2019) New Label Printing page FedEx FAIL!!

I accept that eBay is going to force everyone to use their new, made-for-smartphones page. Whatever.... But their new labels page prints FedEx labels vertically instead of horizontally!Like tons of other eBay shippers I use an inkjet printer and 2-to...

Weird situation with a buyer who wants items shipped together but paid with different paypal account

All my items are free shipping. I had a buyer contact me asking if they bought two items could they be shipped together. I replied they would be shipped in one package if bought at the same time, but no discount since I use free shipping. The buyer t...

Buyer Protection

I bought a brand new unopened phone from someone 3-4 months ago, and the screen has gone out on it. I contacted Samsung regarding a warranty repair/replacement, but the phone turned out to be a non-North American phone so they suggested I contact Sam...