Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Accidentally accepted a return request, how do I cancel this?

Here's the deal. I sold a pool pump to this guy, got everything shipped, and a couple of days later I see a popup on my phone that they want to return it. Mind you it hasn't even been delivered yet and they say that it's too small for their pool. I l...

jonathandube1@live.ca

Hello ! I am a Canadian buyer and bought something from the US through GSP program. However, the received item was defective and I want to send it back. Here are my questions : 1- Will eBay refund me the GSP and custom fees I was charged with ?2- Can...

Resolved! Purchased item, then recvd away message after the fact

Quick question: I purchased an item yesterday at 11:41 am and then got an auto-generated email at 1:38 pm stating the seller would be away until Christmas. However, eBay still lists it as should be shipped by 7/22 and paypal went through like normal....

Shipping exclusions glitch?

A prospective buyer contacted me today asking if I would ship to his country. I have no shipping exclusions set up, so I answered yes. However, now looking at my listings, they all exclude:Excludes: Cayman Islands, Djibouti, French Polynesia, Hondura...

Buyer never received item, tracking shows NOT DELIVERED yet

Hi, I really need help., about 45 days ago I sent a 140.00 special edition blu-ray disc set to a customer who purchased it with "buy it now." I sent it media mail. The package has tracking on it through USPS. This week the tracking still only shows t...

Where is the Media Mail option?

When I try to sell a DVD I do not see Media Mail as a shipping option. I was trying to offer free shipping and thought the price of Media Mail was around $4 flat rate. Am I wrong or has this changed?

Shipping

I have been experiencing shipping delays lately, three day priority packages taking over ten days before arrival. I have also experienced the shipping information not updating, so I have go to USPS website to get up to date information. As well as a ...

Auto Returns

What do you do when a buyer states an item is not as listed when it truly was but Ebay automatically accepts their return with that information out there. Does this affect my seller status?

Ebay Fed Ex Nonsense

So after several calls to Ebay, looks like I'm out $150. Wonderful system ebay and fed ex have set up for shipping! Because I used FedEx through ebay FedEx can't help me. Long story short I shipped a bicycle--in the same FedEx $16 box I purchase from...

Why do I have accept a return when I sated for parts or not working?

I sold an item on Ebay as for parts or not working. (item number 174339524373) Furthermore I also stated in the description that "Selling Asus Rog Strix B350-F and MSI RX570 for parts.SELLING AS IS NO RETURNI can't get them work. I don't know what is...

Seller put a bot on email!

Hi friends, I have an untrustworthy seller: Seller has kind of a scamming schema, cheating through advertisement. Showing different stuff on pictures and then sends worst copy of it. then you can't connect it because it has an answering bot. Is there...

Medium Flat Rate Box Option? Not an Option!

Ebay -please stop making this an option for the buyer! They do not realize the size of the box. This is three times now that a buyer has opted for it and there is no way for it to work. I hate to keep cancelling the orders!

Ebay resolution center start looking at the facts to make a right desition

Ebay resolution center please look at the facts to make the right desition I sold 3 items and each of them had the correct description to the same buyer she complained about 1 item but as she was suggested by an eBay concierge she return all the item...

Does anyone gets help from the resolution center?

I had the worst experience from the resolution center for the desition they had wrongly madeIt is not about me being in favor of any issue but doing the right desition base on the facts and eBay should not be telling a customer to return the items th...

USPS needs help with directions!

Can USPS tell East from West? N from S? lol I sent a parcel to GA. It goes to Chicago then Florida. I sent an item to Delaware. Currently, it is in Wisconsin. I'm in the Niagara Region. Why do packages have to travel West to go South? DUH! lol They c...