Shipping

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FedEx and UPS Shipping Updates

UPDATE: We have an important update regarding the UPS Cube Definition update for AHC/LPS packages: the implementation originally scheduled for Monday, August 18, will not go into effect at this time and will be revisited for 2026. Learn more about UP...

Can not print Global shipping label

For over a month now I can not print Global Prgm. ship labels from ebay order summary -create label page on both the classic and mobile site pages. When I use the pull down menus to add actual wt/dimensions, insurance, or change the ship method to Pr...

Return Shipping "We can't process...technical issue."

Re: We couldn't process your request because of a technical issue. Please try again.I tried the options on an old thread and none worked. What did work was to go to the e-bay contact us link:https://www.ebay.com/help/buying/paying-items/paying-paypal...

Returned item

My buyer recently returned an item which I had sold to her. As a seller, do I still pay Ebay selling fees on the returned item?

Ebay Return Labels

I accepted a return from a buyer and used the ebay return label which was $6.52. When the packaged returned to me the post office wanted $69 more!!!. I contacted eBay and they said that they won't do anything. I did not put any weight or dimensions o...

SNAD case favored to buyer

Buyer opened up and win a SNAD case through eBay. Long story short buyer said item not working, however pictures what he sent shows a unit which is working as it was described. I refused any refund, since it was working as described. Of course buyer ...

Buyer Selected Wrong Reason for Return - Will My Insurance Claim Still Process?

Today I had a buyer request a return for an item that arrived damaged. However, in the return reason they put "Item not as described or pictured" rather than Damaged Item. I of course shipped the item with ShipCover insurance. Will my claim still be ...

Item Not arrived

Hi All,I bought a set of wheels a few months ago, paid straight away. I didn't hear anything from the seller for a week so I asked when they would be posted. I had a reply saying he had symptoms of coved19 and would post them out when he could. I lef...

DPD postage from latvia as a seller

how can i make dpd or tnt as my postage options for world wide shipping?

Replacing an item with the seller

I am in kind of a stalemate with a seller right now, they've sent me a wrong item a while ago and now we are at a point where I have opened a return request and we are about to exchange items. The seller wants me to withdraw the request before they s...

Here we go again

So I listed a collectible item (like vintage toy in toy box), posted photo with damage and said in listing there was damage. Was sold and paid for 24 hrs later.Buyer complained package was slow. I gave him polite explanation.When he got it now compla...

Shipping address issue

I just bought an item from a seller in the US. Originally, this seller indicated no international shipping option. After talking to him, he said he had no problem shipping to my country (Singapore). He then sent me an invoice and I paid him using Pay...

Shipping price on multiple buys of same item

Hi, A buyer bought two items of the same product and paid for priority flat rate envelope. But the envelope only can hold one item and not two. How can I avoid this automatic set shipping price for flat rate? Otherwise I have to list as normal priori...

Seller seems to be avoiding refunding my money

I bought a top that was significantly different to the description. The seller agreed to refund the item, I printed the label provided by eBay and dropped it at the courier. I have been following the tracking and today contacted the company to see wh...

Resolved! I need help, my product has not arrived

I have made an order from January from China to Mexico since January and so far it has not arrived, it should be noted that I have the tracking code but it is not registered where it is currently, so someone can tell me what I can do. ? note: I want ...

Help with a return issue

I purchased Memory Cards that were bad.I contacted the seller, and he said to return them.eBay displayed the address and the item number.I created a return label through my work, and messaged the seller a photo. Later that evening I got an email sayi...