Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer ignored measurements now wants refund

Buyer wants a refund but measurements were in the description.So I sent out a nightie which I measured and assumed to be an adult’s size XL, but I put the measurements in the description. The buyer is claiming that they didn’t know it was the size it...

Return Process not very seller friendly

I've noticed an increase in immediate return requests lately without an communication from the buyer to the seller. I looked in to this and I found a major problem. When the customer brings up their item to click on that they have a problem with it a...

Cannot print return label - have tried clearing cache and cookies

Clicked "Print Return Label" > waited on next page for label to load > Redirected to parent Return page and, in red, saw this message: "Sorry we're not able to process the label at this time, please try again later." How do I print the return label? ...

não recebi 03 produtos que comprei

bom dia Ebay tinha que ter vergonha de uma plataforma como essa , pois tenho 03 produtos a mais de 6 meses pagos e não recebo produto, entrei em contato com ebay falaram que não podem reembolsar.Ebay tinha que pagar de exemplo o mercado livre que em ...

I was refunded before return, but I have to pay for return shipping.

I just received a camera lens that I ordered and the lens is hazy and the aperture doesn't work at all. I requested to return the item, and I received a refund. However, I didn't receive a shipping label or anything. When I click on the return status...

Package I sent stuck on Pre-Shipment tracking?

On 6/23, I printed out the shipping label for an item that I had sold. About 30 minutes later, I went inside my post office lobby and dropped my package in the shoot. I had sold quite a bit of other items that week and had no problems with those pack...

Refund

Hi i Just made refund on paypal but it dosnt show on return case? I stick a Photo shown that ive made refund i Just dont want that they will take twice my money from bank account

Did Not Receive the Item and No Refund!

I bought an item on 2/2/2020 and still have not received it until this point (6/29/2020). I do not think the item was even shipped. I submitted a refund request on 6/2/2020, and 3 weeks later, I got a response from eBay saying they did not want to gi...

eBay international standard delivery VS Global Shipping Program

Which is better and safer to use?

Ebay won't allow me to appeal a decision on an item not received.

I am very angry. I had a seller flat out not ship me an item and Ebay will not allow me to file an appeal to get my money back and Paypal keeps directing me to Ebay. What gives, and please do not point me back to the resolution center as there is no ...

Square Trade Warranty

I have tried to file a Warranty Claim with Square Trade and when I go to their file warranty page it says the manufacturer must be contacted first. Then I contact the American distributor and they say they do not warranty third party sales on eBay. T...

THE BUYER CHEATED ME ON A RETURN, AND EBAY WIPED OUT MY PAYPAL ACCOUNT

I SOLD SOME STAMPS, AND 2 WEEKS AFTER THE BUYER GOT THEM, THEY CLAIMED THEY WERE FAKE. I AGREED TO TAKE THEM BACK BECAUSE I KNEW THEY WERE NOT AND WHEN THEY RETURNED THE PACKAGE THEY SHORTED ME 350 STAMPS, $175. I CAN PROVE THEY COULD NOT POSSIBILLY ...

Partial Refund on Item Returned Used/Damaged

Hi, I do not offer returns. A buyer claimed they received an item damaged to initiate a return. I accepted the return to avoid having to deal with eBay. I received the return today, but the items are opened and unsealed. The listing was a collectible...

Global Shipping Refunds

I recently sold a watch to a person in another country via the Global Shipping Program. I know that when a buyer purchases one of my items through the GSP, they have to pay export taxes, shipping, tariffs, etc etc. If I want the buyer to return the i...

Is the USPS Tracking Web Site down?

Is the USPS Tracking Web Site down - anyone else having problems? I track my shipments and this week have not been able to get tracking progress from the USPS Web Site. The ebay tracking shows it when so far and is not updating. This has happened bef...