Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Problems with mail going to Chicago

This just in across the news wires. Two postal delivery drivers were shot in Chicago. No word on whether they survived. The postal union immediatly issued a statement that ANY driver who feels unsafe can simply end their route and refuse to deliver t...

something positive about yet another shipping page

We sellers all know that as soon as you love the shipping page, it will be changed...and not for the better. Mine changed a few weeks ago and I do have something positive to say about it. On the right hand side of the page under order details, it sho...

USPS sent me (seller) a letter wanting to present damaged items. I do not have items and submitted +

photos of the broken item and the extensive packaging. The buyer did not send me photos of any box damage. Only the damage to the item and that was hard enough to get. I doubt that buyer actually is saving the item because they sent the photos. Total...

Just How Bad Are the Delays?

HI -I have several items that I have been waiting over 30 days for.All were shipped via GSP.I'm a frequent buyer and I've never experienced delays like this previously.I know there are capacity issues with the USPS, but does this effect GSP as well?I...

Resolved! Buyer's shipping request.

After an auction was won, buyer is requesting I "Ship in Shipping Envelope" as they only have a dropbox. This is a semi-bulky action figure that I don't think will make the trip from NJ to CA in one piece. Will the PO not hold a package that doesn't ...

Seller Took My Money, then left Ebay

I ordered a book for a class, that was supposed to arrive Sept. 16th. It said the book had shipped, but no tracking has been available to find the package. The day after I ordered, I saw that the seller was suddenly no longer a seller on Ebay. I susp...

I want to closed the return case against seller but i order the item with my guest account.

Hi I want to close the return case against the seller but I order the item with my guest account. Now please tell me how can i close the case from my side. Thanks

Seller mixed up my order with another buyer’s order.

I purchased a pair of Cole Haan sneakers from a seller. When the package came in, it was not a pair of sneakers, but a pair of jeans. I quickly contacted the seller and asked what had happened. He said he mixed up me and another buyer’s order, and th...

It's not just the Post Office

USPS isn't the only carrier having a tough time right now. We are in the SE United States - VA should have been 2 business days max from us. Somehow this package went all the way out to California without getting scanned once.

SELLER Question - Item Undeliverable - Lack of Postage (Charging Customer $3.30) - Sent PWE

I sell Pokemon Dice sets, these are 5 small and 1 standard size. I typically send these with tracking, but to cut down on the costs of shipping I wanted to try and send in a plain white envelope, this was .50-Cents. But today my seller was left with ...

not able to generate label

Does anyone else keep getting this message when tryin to print a label.. "Something went wrong and we were not able to generate the label." This has been happing a lot lately.

Don’t have code to enter for local pickup

I had a buyer request local pickup as she lives in my area. Fine by me, but I had never done it before. After the auction we arranged the pickup via eBay messages. She selected local pickup and paid via PayPal. I didn’t realize I needed the code till...

Excluded Countries that are NOT selected in Preferences

Hello, I only chose to exclude three countries for my ebay listings. Those being Italy, Spain, and Ukraine. I have confirmed that in my preferences, those are the only three countries that are selected. However, on my listings, the list below appears...

Item sold for more than Global Shipping Program limit. How to best ship to Thailand?

Hi guys, I had a rare concert shirt that sold for more than expected to a buyer in Thailand. https://www.ebay.com/itm/Vintage-Sonic-Youth-T-shirt-XL-Hysteric-Astronauts-Yellow-1992-Nirvana/233709744724?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2060353.m...

Seriously, it's been 1 time this entire year that they actually paid out and it was for a lost item.

Seriously, it's been 1 time this entire year that they actually paid out and it was for a lost item. They rarely if ever pay for broken items and are constantly asking for the item to be brought to the post office.... (even when the item isn't in my ...