Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! packages to Canada stuck at Chicago international processing center

I'm new to shipping to Canada, and so far, I'm not sure I can stick with it (though I hate to do that). I have two packages that have not moved from the Chicago processing center since September 4. Tracking notes "international dispatch ready" but I ...

Seller from Japan sold store display with damaged box as a NEW / Sealed Item

Seller listed rare headphones as New and box "Sealed" - cost of item was $861.55With an additional $110 for a 4 year SquareTrade Coverage. After I won the auction he messaged me "It is a store display product. It is new. However, there is some damage...

Resolved! Buyer did not look at photos to see condition of item and is demanding a return

I sold an iPhone with a completely cracked screen, and because it was working, I did not list it as for parts or not working. Yes, to my fault, I did not add anything to the default description mentioning the screen BUT I did include several photos c...

Buyer Not Picking Item From Post Office

I sold a $200 item and shipped the next day to an address which was on the other side of the country, so shipping ran me $20. The item has been sitting at the post office with "AVAILABLE FOR PICKUP" as well as "FORWARD EXPIRED" for two days now. The ...

Seller from Japan sold store display with damaged box as a NEW / Sealed Item

Ebay's Global Shipping, with no returns accepted, being forced to make return.

Hopefully someone can help with this issue. I sold a pair of earrings on Aug 9th with no returns accepted with international shipping (GSC), and they were confirmed delivered on Sep 2nd to a buyer in Israel. This morning I was notified by Ebay that I...

Insuring a package

I'm shipping a $600 fragile item. I packed carefully, but want peace of mind. Buyer chose FedEx Smartpost which covers up to only $100. Do you recommend Easypost insurance?

Have never been able to buy or print a single label with the NEW EBAY PAYMENTS SYSTEM - WON'T WORK

I unfortunately switched from PayPal to eBay new Payment System and have not been able to print a single label for days going on weeks... Does not allow me to purchase or print shipping labels for item I have sold through eBay..System has bugs and th...

Resolved! Buyer requests item be sent to a different address.

A buyer sent me a message saying the address on their account is old, and they want the item sent to a new address. Both eBay and Paypal show the buyer's old address. This buyer's account was created in 2017, and has a 1 rating. I have not purchased ...

Buyer return time limit

Awhile back eBay increased the time a buyer had to return an item once a return request was accepted from 5 business days to I believe 30 +? Now that the 'reason' for that increase has diminished as well as USPS's diminished ability to deliver those ...

Resolved! Can I wait 21 days to ship?

I sold an item a couple weeks ago. I have been waiting for eBay to release the hold on funds since they no longer release funds for shipping.I don't want to pay out of pocket for shipping and would rather wait. If I wait another week (21 days), will ...

Buyer changed his mind on the events concerning his return.

Good morning.I recently sold A Vintage Kouros gift set to a buyer. I sent the item recorded delivery and thought no more about it. A few days later the buyer contacted me to say he had received an empty box, sending pictures of the box that had A rip...

Help item not received

I ordered an item in September 1 and still haven't received the item yet or any tracking number or notification that the status of the item has changed. The item was supposed to be delivered on September 17. I've tried messaging the seller multiple t...

Seller Wants refund on As-Is, no refund no return sale

Hi, I have a buyer that bought 2 SD cards full of games for his video game systems. They were sold As-Is, no returns, no refunds because they can easily be copied, kept for free, and returned for a full refund. I kept the buyer aware of the situation...

Seller wants refund on iPhone after taking it apart, what should I do?

So basically I sold an iPhone 11 stuck in DFU mode, I bought it for cheap and wanted to get rid of it. I sold it for parts or not working as is. Three weeks later the buyer contacted me and said he wanted to file a complaint against me and return the...