Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Seller mixed up my order with another buyer’s order.

I purchased a pair of Cole Haan sneakers from a seller. When the package came in, it was not a pair of sneakers, but a pair of jeans. I quickly contacted the seller and asked what had happened. He said he mixed up me and another buyer’s order, and th...

It's not just the Post Office

USPS isn't the only carrier having a tough time right now. We are in the SE United States - VA should have been 2 business days max from us. Somehow this package went all the way out to California without getting scanned once.

SELLER Question - Item Undeliverable - Lack of Postage (Charging Customer $3.30) - Sent PWE

I sell Pokemon Dice sets, these are 5 small and 1 standard size. I typically send these with tracking, but to cut down on the costs of shipping I wanted to try and send in a plain white envelope, this was .50-Cents. But today my seller was left with ...

not able to generate label

Does anyone else keep getting this message when tryin to print a label.. "Something went wrong and we were not able to generate the label." This has been happing a lot lately.

Don’t have code to enter for local pickup

I had a buyer request local pickup as she lives in my area. Fine by me, but I had never done it before. After the auction we arranged the pickup via eBay messages. She selected local pickup and paid via PayPal. I didn’t realize I needed the code till...

Excluded Countries that are NOT selected in Preferences

Hello, I only chose to exclude three countries for my ebay listings. Those being Italy, Spain, and Ukraine. I have confirmed that in my preferences, those are the only three countries that are selected. However, on my listings, the list below appears...

Item sold for more than Global Shipping Program limit. How to best ship to Thailand?

Hi guys, I had a rare concert shirt that sold for more than expected to a buyer in Thailand. https://www.ebay.com/itm/Vintage-Sonic-Youth-T-shirt-XL-Hysteric-Astronauts-Yellow-1992-Nirvana/233709744724?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2060353.m...

Seriously, it's been 1 time this entire year that they actually paid out and it was for a lost item.

Seriously, it's been 1 time this entire year that they actually paid out and it was for a lost item. They rarely if ever pay for broken items and are constantly asking for the item to be brought to the post office.... (even when the item isn't in my ...

ITEM NOT RECEIVED

Hi, i bought an item from a seller. H96 Max Android 9.0 TV BOX from one seller. Which i Paid for 0n 29th March,2020. The item has not arrived and all information regarding that seller has disappeared from the ebay platform. All the information regard...

Free Shipping, Free Returns on Heavy Collectible Items

Ebay:I understand keeping up with the market and the trend for free shipping on certain products. However, I am struggling with the idea of glass collectibles/antiques that take several hours to package and weigh a lot. This causes the shipping to be...

Changed address in the middle of non payment case

Hello, I had a customer that Bought a item and didn't pay. He had no contact with me until the last day of the case closing when he paid. Shipped item to address given . Package shows delivered and now he claims he never received it. Now it shows a d...

When Seller Pays More than Buyer for Shipping

Kind of new to selling. I've come across a couple of transactions where I end up paying more for shipping than the buyer. What did I do wrong? I have them set up as the buyer pays for shipping. One example... sending at 9 oz poly bag (folded to keep ...

RETURN - USPS showing del'd 2 me 9/19 but awaiting scan 9/20? No package but NO SELLER PROTECTION!

I have been selling on ebay since 2006 and have probably written them a handful of times regarding issues. I mean I'm a really easy to get along with, make you a lot of FVF kind of seller. Today, I have a package that was returned by a buyer and the ...

global shipping program BUG on accepted offers

Second time this has happened this month when we've accepted an offer from an international buyer (Canada and Norway): global shipping program does NOT auto input shipping costs on buyer's invoice, and there's no option to manually input global shipp...

Return Lapsed

I wanted to return the shoes that I ordered from Ebay. I never received the shipping Label and its not even a month now and they say that the return period has expired. I don't see my order anywhere, neither in the returns or purchased. There's no wa...