Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! product returned, but not credited to PayPal.

Item was returned per shippers instructions. It was received and verified by USPS tracking with a signature at the address on 11/16/17. No refund has been credited to my PayPal account as of this date, 12/01/17. I would appreciate any help in getting...

No Buyer response in over a month

This is an update on my latest situation where a buyer had purchased a manga from me on June 21. It has been over a month since I sold this manga and I have had the issue where there was a problem with the buyer's address. The address was not a home ...

Resolved! Recouping shipping on Free Shipping return

Hi, I was selling a bunch of coins and one buyer bought 14 of them asking for special delivery, signature insurance, etc. The total purchase was over $1K, so I obliged. I shipped and and got a response from the buyer that they changed their mind and ...

Re-attempt for "No Secure Location"

My buyer wants me to try to get the USPS to re-attempt a return to sender package. It originally got sent back to me for "No Secure Location". I don't have the package so I don't know how how it looks now on the outside. Have any of you ever tried to...

Resolved! Seller accepts return, refuses to provide a shipping label or funds for shipping.

Few days ago I bought a car radio from a rather big company. When I received it, I got to enjoy the sight of a box filled with nothing but packaging material. It was most likely tampered it with during transportation since the plastic bag it was stuf...

shipping rate table

can i make shipping rate table and save it for ebay account

customized packing slips

Did ebay do away with the ability to include a customized statement in the packing slip? We used to have a message that thanked the buyer for shopping in our store. It them asked them to be very careful unwrapping items as they may be in multiple lay...

shipping

I have multiple items in one page and have shipping set medium flat rate, only one item can fit in that box. If a customer buys say 5 of them it only charges them shipping for the first one, how do I fix this?

Non existent Ebay Seller Support Ridiculous return.

I recently sold a typewriter on here. It was broken and in need of repair. If repaired the value would be $500+. With that being said in my description I CLEARLY STATED THAT it need repair to the carriage and was being sold "as is" with NO RETURNS! U...

Resolved! Coronavirus causing shipping delays

There, I said it. I would like to let prospective buyers know that items are being delayed due to: 1) Workers practicing social distancing (ergo, fewer workers)2) Increased demand caused by online shopping3) Whatever the FedEx/UPS/USPS excuse of the ...

Sent incorrect items to two buyers

I sent out two items a couple of days ago and I apparently crossed the labels so the Buyers have (in one case) and will be (in the other case) receiving the wrong items. The Buyer who has her item has started a return request. I was thinking I'd acce...

EB International Standard Delivery

I used Ebay Standard Delivery to ship an item to Great Britain. The buyer was extremely upset when he got another customs duty upon arrival that was not disclosed at checkout. In good faith I refunded him $14 for the extra duty. Obviously it saves th...

Live chat and phone calls solution!!

After many many frustrating attempts to contact Ebay, (whom makes way too much money to not easily provide customer service for their customers. Things happen but not being able to get the support I was promised is infuriating) I finally found a back...

Way to win fraudulent return case?

Hey everyone, About a month ago I had a buyer purchase a necklace from me, and then a day later purchase a bracelet. I shipped both items same day of purchase. When the bracelet arrived the buyer put in a claim saying it had arrived broken and reques...

Does this messsage calm buyers down?

I've been getting a huge spike in buyers from Canada complaining about INRs. I've heard that there's big issues in Canada currently in regards to postage delivery delays. Recently I've had some packages finally arrive there all around 60 day transit ...