eBay

1tiger-2 · ‎12-17-2023

I charged a flat rate of $7.75 for grounds advantage shipping. I have always been able after a sale to create a shipping label with size and weight. Now I am not able to do that. When I go to ship my order grounds advantage has $9.47 and I am not able to find the area to put in the weight and size of package, so it will not be $9.47 when I can send it in a package costing $7.75 with the weight and size of the package I have prepared. See the two photos I have uploaded.

inhawaii · ‎12-17-2023

If the actual shipping is $9.47, how did you come up with the figure of $7.75 to charge the customer for shipping?

When printing a shipping label, the weight and size of package part is still there...

Harbor Lights - Boz Scaggs

nobody*s_perfect · ‎12-17-2023

That cost of $9.47 is the eBay cost to ship a 2-pound package via Ground Advantage to Zone 7. There is no weight/Zone combination which costs exactly $7.75. (Sorry that doesn't address your actual question about adjusting package size/weight.)

evry1nositswindy · ‎12-17-2023

The weight and dimensions you key in when you create the listing are what determine the shipping cost. Those with the distance, calculated by the buyer's location, calculate shipping. Your flat rate charged doesn't mean that will be the actual amount. You cannot ask the buyer for more money. You need to pay the extra out of pocket. This is why it is better to use calculated shipping.

evry1nositswindy • seller since 2013
Volunteer Community Mentor

dhbookds · ‎12-17-2023

@1tiger-2 wrote:

I charged a flat rate of $7.75 for grounds advantage shipping. I have always been able after a sale to create a shipping label with size and weight. Now I am not able to do that. When I go to ship my order grounds advantage has $9.47 and I am not able to find the area to put in the weight and size of package, so it will not be $9.47 when I can send it in a package costing $7.75 with the weight and size of the package I have prepared. See the two photos I have uploaded.

Did you click on see additional options?.........at the very bottom of the 2nd screen.........

wastingtime101 · ‎12-17-2023

@1tiger-2 wrote:
I am not able to find the area to put in the weight and size of package,

You need to scroll up @1tiger-2 - area to edit package size/weight on the app is above shipping service shown in your screenshot.

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wastingtime101 · ‎12-17-2023

@dhbookds wrote:
Did you click on see additional options?.........at the very bottom of the 2nd screen.........

Good thought. For reference that takes you to sig conf, insurance, etc.

Package wt/dim is higher up on the screen. 🙂

I suspect OP may have missed it because eBay added some hazmat stuff and there was a big pop-up. If OP scrolled past that pop-up instead of closing it out they could have easily missed the package size section.

GLORIOUS!

ittybitnot · ‎12-17-2023

I charged a flat rate of $7.75 for grounds advantage shipping.

@1tiger-2

When you charge a flat rate for shipping to buyers, it does not take in consideration the buyer's location (i.e. distance from you). When you do that, the buyer is charged the same if they are in the next state over from you OR completely across the country. You get paid $7.75 (minus eBay's fees on same) and still have to purchase a label that indeed, due to distance, may be more than the $7.75 the buyer paid.

It appears that is what happened to you in this instance. Had you used "calculated" shipping instead of flat rate, the amount the buyer paid would be adjusted according to distance from you.

1tiger-2 · ‎12-17-2023

I charged a Flat rate of $7.75 because it only cost me $7.75 to the location. The weight somehow was on 2lbs instead of 15 oz. I was just trying to change the weight to $7.75. The area to change the shipping that I have used for years is not showing up on my app.

1tiger-2 · ‎12-17-2023

I charged a Flat rate of $7.75 because it only cost me $7.75 to the location. The weight somehow was on 2lbs instead of 15 oz. I was just trying to change the weight to $7.75. The area to change the shipping that I have used for years is not showing up on my app. The area you arw talking about has always been there, but is not now.

1tiger-2 · ‎12-17-2023

Ya, it is no longer there. I charged a Flat rate of $7.75 because it only cost me $7.75 to the location. The weight somehow was on 2lbs instead of 15 oz. I was just trying to change the weight to $7.75. The area to change the shipping that I have used for years is not showing up on my app.

nobody*s_perfect · ‎12-17-2023

@1tiger-2 wrote:
I charged a Flat rate of $7.75 because it only cost me $7.75 to the location. The weight somehow was on 2lbs instead of 15 oz. I was just trying to change the weight to $7.75. ...

What is "the" location? You can't know in advance where your buyer will be located. If the package weight was 15 ounces, then adjusting the weight would have corrected the price charged for the label.

The maximum postage cost for an eBay shipping label for 15 ounces via Ground Advantage (i.e., to Zone8 ) would be $6.78. The retail price to ship 15 ounces via GA would be $7.75 to Zone 2.

1tiger-2 · ‎12-17-2023

I am not trying to charge the buyer more. I charged a Flat rate of $7.75 because it only cost me $7.75 to the location. The weight somehow was on 2lbs instead of the actual lighter weight of the item. I was just trying to change the weight on the item. The area to change the shipping that I have used for years is not showing up on my app.

wastingtime101 · ‎12-17-2023

@1tiger-2 wrote:
The area to change the shipping that I have used for years is not showing up on my app.

Yes it is @1tiger-2 . As I mentioned above, the popup announcing the new hazmat section covers the package size section entirely. Did you read the hazmat popup then close it?

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