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Try to change weight and size before creating a label.

Screenshot_20231217-071306_eBay.jpg

Screenshot_20231217-071330_eBay.jpg

 I charged a flat rate of  $7.75 for grounds advantage shipping. I have always been able after a sale to create a shipping label with size and weight. Now I am not able to do that. When I go to ship my order grounds advantage has $9.47 and I am not able to find the area to put in the weight and size of package, so it will not be $9.47 when I can send it in a package costing $7.75 with the weight and size of the package I have prepared. See the two photos I have uploaded.

Message 1 of 27
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26 REPLIES 26

Try to change weight and size before creating a label.


@1tiger-2 wrote: .... I charged a Flat rate of $7.75 because it only cost me $7.75 to the location. ...

How did you determine that?

Message 16 of 27
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Try to change weight and size before creating a label.

See below.

hazmat-app.png

Message 17 of 27
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Try to change weight and size before creating a label.

Thank you for the info. Wish it was on my app. The @tiger-2, nor the hazmat popup is on my app. Thanks for the reply. I just sent it as is. Hopingnis doesn't happen agaon on the next sale.

Message 18 of 27
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Try to change weight and size before creating a label.

 I charged a Flat rate of $7.75 because it only cost me $7.75 to the location.

 

@1tiger-2 

You keep repeating this ^^^^^^ but how do you know THE LOCATION until you have a paying buyer?  

Message 19 of 27
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Try to change weight and size before creating a label.


@1tiger-2 wrote:

Thank you for the info. Wish it was on my app. The @tiger-2, nor the hazmat popup is on my app. Thanks for the reply. I just sent it as is. Hopingnis doesn't happen agaon on the next sale.


You could have updated the app or, if up to date already, uninstalled and re-installed.

 

You could have gone to the website on your phone's browser instead of using the app.

Message 20 of 27
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Try to change weight and size before creating a label.

I am using flat raye package.

Message 21 of 27
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Try to change weight and size before creating a label.

I am using USPS Flat rate package.

 

Message 22 of 27
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Try to change weight and size before creating a label.


@1tiger-2 wrote:

I am using USPS Flat rate package.

 



Even with eBay's excellent online discount, the lowest price for a Priority Mail flat-rate box is $8.10, for the small FRB.

 

An eBay label for the basic Priority Mail flat-rate envelope will cost $7.60.

Message 23 of 27
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Try to change weight and size before creating a label.

I am using flat raye package.

 

@1tiger-2 

Flat Rate Packages are only available for USPS Priority Mail.  There is no such thing as a flat rate package using Ground Advantage.   USPS Flat Rate Packages are the same cost regardless of the weight and location in the US.  

Your listing in the photo in your original post said shipping was by GROUND ADVANTAGE which does not have a flat rate option when you go to purchase your shipping label.  

Hope you get this sorted out for next time.  


Message 24 of 27
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Try to change weight and size before creating a label.


@1tiger-2 wrote:

I am using USPS Flat rate package.


You cannot put a Ground Advantage label on a Priority Flat Rate package @1tiger-2 . If you're shipping USPS Flat Rate you have to void the Ground Adv label you purchased, then buy a new Priority Flat Rate label to match the packaging you're using.

 

-----

 

To void a shipping label purchased through eBay, go to this page, find the order and select Void from the Actions drop-down. The void option is available for 5 days.

 

It takes between 2-4 weeks to receive a refund on an unused, voided label. You'll see the refund on your original source of payment (bank, credit card, etc) and the funds will appear in your account without an email notification.

Message 25 of 27
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Try to change weight and size before creating a label.

This started happening to me too a day or two ago. And had nothing to do with flat rate shipping. My packages are always by dimension and weight. But sometimes you don’t know the exact weight until you’ve boxed it up. But for the past couple of days I have not been able to get to the location  to change the weight when I was purchasing shipping. I hope eBay fixes this soon.  I hit the button to give  feedback to eBay about this issue with shipping.  It’s very irritating when they seem to take away capabilities.


@1tiger-2 wrote:

Screenshot_20231217-071306_eBay.jpg

Screenshot_20231217-071330_eBay.jpg

 I charged a flat rate of  $7.75 for grounds advantage shipping. I have always been able after a sale to create a shipping label with size and weight. Now I am not able to do that. When I go to ship my order grounds advantage has $9.47 and I am not able to find the area to put in the weight and size of package, so it will not be $9.47 when I can send it in a package costing $7.75 with the weight and size of the package I have prepared. See the two photos I have uploaded.


 

Message 26 of 27
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Try to change weight and size before creating a label.

@brenda1966 

Post 17 shows a screen shot of the hazardous warning covering the area where you enter the shipping weight etc.  If you are seeing the same thing, use click the x to close the haz warning.

Message 27 of 27
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