Tracking Not Updating From USPS To eBay Tracking

[dlb9]

Hi Folks....

I combined and shipped 2 orders on Monday, October 20th. One order was Priority mail. The other USPS Ground Advantage. I combined them to Ground Advantage (OK with customer). I have a scan receipt from the post office. Tracking is updating on the USPS site. Nothing is updating on eBay, just showing tracking number provided.  Does anyone have some insight on this issue? Thanks in advance.

[eastlaneave]

On Monday, I had 6 packages picked up. No scans were showing even on the consumer side of USPS

I went in to the PO at 4 pm.

They said AWS service impacted the uploading of tracking, but my items were scanned and I saw an internal scan on their hand held.

All my packages eventually showed the tracking on eBay and Etsy, and my tracking showed up on the USPS consumer site. 

I believe this is a USPS issue, not a eBay issue, although eBay needs to know about.

I wonder, if your items that are missing tracking have had a 2nd scan in the system yet? I wonder if that's what triggers the data to populate on eBay?

[mcdougle4248]

---

@eastlaneave wrote:

On Monday, I had 6 packages picked up. No scans were showing even on the consumer side of USPS

I went in to the PO at 4 pm.

They said AWS service impacted the uploading of tracking, but my items were scanned and I saw an internal scan on their hand held.

All my packages eventually showed the tracking on eBay and Etsy, and my tracking showed up on the USPS consumer site. 

I believe this is a USPS issue, not a eBay issue, although eBay needs to know about.

I wonder, if your items that are missing tracking have had a 2nd scan in the system yet? I wonder if that's what triggers the data to populate on eBay?

---

My package still has not been updated on eBay, although numerous scans are showing on the USPS side.

[eastlaneave]

---

@mcdougle4248 wrote:

---

@eastlaneave wrote:

On Monday, I had 6 packages picked up. No scans were showing even on the consumer side of USPS

I went in to the PO at 4 pm.

They said AWS service impacted the uploading of tracking, but my items were scanned and I saw an internal scan on their hand held.

All my packages eventually showed the tracking on eBay and Etsy, and my tracking showed up on the USPS consumer site. 

I believe this is a USPS issue, not a eBay issue, although eBay needs to know about.

I wonder, if your items that are missing tracking have had a 2nd scan in the system yet? I wonder if that's what triggers the data to populate on eBay?

---

My package still has not been updated on eBay, although numerous scans are showing on the USPS side.

---

Well, there goes that part of the theory.

Thanks for replying.

[dlb9]

The package is showing about 5 or 6 scans on the USPS site, nothing yet on eBay.

[valkseller]

I'm having the same issue for a USPS Priority Mail item.  Label bought and printed on 10/20/25 direct from my seller hub on ebay, tracking number auto uploaded to the order details.  USPS tracking shows 4 location updates as of today (10/22) but nothing on ebay.  Ebay rep told me to mark item as not shipped then enter the same tracking number manually.  This didn't do anything to get updates over to ebay and made me look worse to my customer.  Now it shows I didn't provide a tracking number until 10/22 when I actually did it on 10/20.  What are we sellers paying fees for?  Bad customer service advice?  Now a defect for not complying with lead times?

[dlb9]

I almost did the same thing on my own....But decided to call eBay instead.

She said they would look at the USPS tracking before issuing a defect against me.

So this will hopefully just work itself out in time.

I would maybe call eBay again & tell them what happened...so it's documented.

I got a call # for a reference in the future.

[rfmtm]

Go to: https://www.ebay.com/sh/ord/?filter=status:PAID_SHIPPED

Click on the tracking number to be taken to the carrier's website. Look for the link to enter your email address to be sent updated tracking information. That should lead the carrier to updating the tracking information to ebay.

[mcdougle4248]

devon@ebay 

Please review this thread. Some sellers (including myself) are reporting that the eBay tracking history is not updating; however, the tracking history IS updating on the USPS site.

Here are a few more threads I noticed regarding this issue:

https://community.ebay.com/t5/Shipping/October-20-Labels-Not-Updated-On-EBay/m-p/35320621#M514607 

https://community.ebay.com/t5/Shipping/How-to-solve-USPS-tracking-updates-not-sent-to-Ebay/m-p/35321... 

https://community.ebay.com/t5/Shipping/USPS-tracking-not-syncing/m-p/35320965#M514640 

[dlb9]

Thank you.

[devon@ebay]

---

@dlb9 wrote:

Hi Folks....

I combined and shipped 2 orders on Monday, October 20th. One order was Priority mail. The other USPS Ground Advantage. I combined them to Ground Advantage (OK with customer). I have a scan receipt from the post office. Tracking is updating on the USPS site. Nothing is updating on eBay, just showing tracking number provided.  Does anyone have some insight on this issue? Thanks in advance.

---

Hey @dlb9 and @mcdougle4248! Thank you for the report. We are investigating this issue for resolution and will share any updates here. 

[mcdougle4248]

devon@ebay 

Thank you! Your support is appreciated 😊

[dlb9]

Thank you very much!

[mcdougle4248]

---

@rfmtm wrote:

Go to: https://www.ebay.com/sh/ord/?filter=status:PAID_SHIPPED

Click on the tracking number to be taken to the carrier's website. Look for the link to enter your email address to be sent updated tracking information. That should lead the carrier to updating the tracking information to ebay.

---

Great idea. I did as you suggested, and am receiving USPS updates. However, the tracking history still has not been updated on eBay 🙄

[wastingtime101]

---

@mcdougle4248 wrote:

---

the tracking history still has not been updated on eBay 🙄

---

That's because the two functions are completely unrelated. Signing up for email updates on USPS means you get email updates from USPS to you; it does not impact what's fed through the USPS-PitneyBowes-eBay API.

[mcdougle4248]

---

@wastingtime101 wrote:

---

@mcdougle4248 wrote:

---

the tracking history still has not been updated on eBay 🙄

---

That's because the two functions are completely unrelated. Signing up for email updates on USPS means you get email updates from USPS to you; it does not impact what's fed through the USPS-PitneyBowes-eBay API.

---

Yes, that is what I thought. But heck, I also thought it might be worth a try.