eBay

dlb9 · ‎10-21-2025

Hi Folks....

I combined and shipped 2 orders on Monday, October 20th. One order was Priority mail. The other USPS Ground Advantage. I combined them to Ground Advantage (OK with customer). I have a scan receipt from the post office. Tracking is updating on the USPS site. Nothing is updating on eBay, just showing tracking number provided. Does anyone have some insight on this issue? Thanks in advance.

dlb9 · ‎10-24-2025

WOW...not the tone I got from the rep I spoke with.

gurlcat · ‎10-24-2025

@dolcetreasures wrote:
Basically, the defects we get are staying because it would be too complicated to remove each one from all of us piecemeal.

If and when there is a case open or we are brought to over 5% not validated on time, they will handle it on a case by case bases.

As for the punitive diminished visibility, eBay is sorry but we are gonna have to deal with it. Part of the e-commerce experience.

Where are you getting this information? Sounds like speculation. And it doesn't align with historical observation, like when eBay has programmed automated defect removals for packages delivered late due to extreme weather.

dolcetreasures · ‎10-24-2025

eBay concierge.

I will clarify a bit, they are not going to remove defects one by one. They may give us an all inclusive solution.

mcdougle4248 · ‎10-25-2025

Here is the answer I received from the eBay rep on Facebook. I will see if the dings get removed in 3-5 days.

Thanks again for your time and for letting us know about this Kim. I am glad you got me to help and provide some relief to your concerns today. I was able to contact our tech team and add your account with this order to our known site issue for this. Please knwo my tech team is working to et this fixed as quickly as we can for you all. I kindly ask that you give them 3-5 business days to get things fixed for you. I also added the ticket number to your account. This is out of your control and we will make right by this for you so this dont affect your seller metrics. We are truly apologetic for the hassle this has caused! We genuinely appreciate all that you do! We are a team after all! My goal was to provide relief to your concerns today with your purchase and our policies that help protect you! We are here and happy to help you 7 days a week. It is my pleasure to be able to provide you guidance towards a resolution, thank you for contacting eBay! Take care and best wishes, Kim! -Kim

dlb9 · ‎10-25-2025

This what I would expect them to do.

My rep said they would check USPS tracking before giving me a defect.

As of right now I still have 100% tracking showing.

gurlcat · ‎10-26-2025

Yall check now. Mine is synced, and this was without me ever contacting them for help.
I still have the strikes in my Seller Performance but I'm sure that will be the next phase of fixing.