Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

Excess shipping costs

anyone else having issues with excessive additional shipping fees purchased through eBay? I buy a label after entering correct dimensions and weight, then later I get charged additional shipping costs in excess of the original. I’ve disputed and have...

Need manual refund for unused shipping label

Hi, I bought a USPS shipping label on eBay but it was never used or scanned. The system rejected my cancellation request. Could you please help me with a manual refund? Order number: 25-13641-67950 Tracking number: 943460810624432919251 Label cost: $...

Extra postage

I've recently started buying sports cards on eBay and 3 times now I've had usps hit me for extra postage stating that the package "can't bend" so it can't be sent as first class mail for $1.32. The extra postage is $6.58 which often times more than d...

Effects of packages being marked delivered instead of received?

Welp, my carrier made the mistake of not switching the scanner over when picking up my packages today. Naturally this was immediately spotted by a customer. While I expect them to be delivered as normal, I'm wondering what the effects of this will be...

order # 06-13765-17413 seller could not be contacted ,I just want my money back. I never recived it

2025 $ 1 American silver Eagle 1 oz , order # 06-13765-17413 I never recived item, seller ID [Removed by Moderator] could not be contacted something was wrong.

Complete Newbie question on shipping

LArge Item most easily sold locally but buyer is not local. Do i estimate shipping costs or?

Watch out Sellers for buyer scammers who state their item was NOT delivered!

Beware of buyers who purchase high priced items, then state their item did not arrive. USPS was marked DELIVERED, but they still put in a claim. Ebay held my funds (over $2,000). I had lots of legwork to do to prove he received the coins. He filed th...

International Shipment dilemma

I'm in the US and I made a sale to a customer in England. I am enrolled in eIS so that is not the problem. The customer paid for USPS First-Class Package International. When I go to print my label I can choose eBay International Shipping or USPS Firs...

Resolved! International sellers are ALWAYS at fault for "Not Received Items"

I have been selling on Ebay since 2004 under different business names. The problem I see with shipping a package to an international buyer using 1st Class International Parcel is that there is no way to track this item. If someone buys something and ...

Resolved! How to set labels to 4x6" default?

Is there a way I can make it so that when I buy shipping through eBay, by default it will give me a 4x6" PDF? I've googled and can't seem to find it. Thank you.

A item I sold was delivered to the buyers po box but it doesn't say delivered on ebay

I shipped the item to the buy and it arrived there today at there post office but it isn't marked as delivered but as available for pickup. Why doesn't it say delivered on my part?

I supposedly have combined shipping for my buyers, it is not there

In my shipping preferences, I have "combine all item weights" to allow my buyers to have combined shipping for multiple items. I also "allow invoice requests", and yet buyers are not able to get combined shipping for multiple items in my store, nor i...

Bubble wrap ??

Where is a good place to purchase bubble wrap or the brown paper for stuffing inside packages for item protection? somewhere that is reasonable. Thanks everyone, SH

Brazil's custom departmenrt strike is over.

I received an order from a buyer in Brazil. Knowing that there have been ongoing delay problems due to a customs strike I asked directly: Is the strike over and they responded Yes it is.

shipping costs

I am just getting started. I have read everything I can about shipping but was curious as to how to determine what shipping cost to put in my listing. Some of the information I read indicates that some rates are determined by the destination. Any adv...