eBay

ep.131 · ‎04-15-2018

I purchased 2 gowns from a seller who listed them as new never worn. When they arrived the smelled strongly of smoke. I called dry cleaners to ask if they could fix it, they said they couldn’t because they can’t guarantee smoke smell will come out. I contacted seller & she told me she has no control how items are stored & that’s why she didn’t list them as smoke free environment. She also said that while I may find “a light smoke oodor unpleasant it can be fixed by airing it out a few days.” She brought up the fact that they were $500 dresses that I got for a fraction of the price. I responded that full disclosure (like what she had just told me) would have been ideal in her listing & that I would be contacting ebay since we obviously didn’t see eye to eye. Her second reply was even more defensive than the first (she basically said she’s not Amazon...that if I wanted full buyers rights I should not buy privately but go to a store). Is this the norm for sellers to treat buyers like this?! What can I expect from eBay once I attempt to open a SNAD? It’s my first time buying clothing/gowns here 😕

whatmorefabric · ‎04-20-2018

If the gowns came in plastic, it is probably not smoke.

There are some plastics that combined with some of the chemicals used in fabrics end up smelling like smoke if they are in a heated area, like a postal truck or airplane distribution. I just got in a bolt of silk chiffon that reaked of smoke, but it was not smoke, it was the plastic that they had wrapped it with.

If is it no smoke, than leaving them out in the night air will cure it.

couldabeenworse · ‎04-20-2018

Glad you won the eBay case. I'm sure it was decided by a bot, but I'd like to think items listed as "new" would be added to Trinton's list of stinky SNADs. This is also another reminder that smart buyers pay with paypal by credit card, in case eBay makes a nonsensical decision.

kattinsanity · ‎04-20-2018

There is actually a mail carrier in a nearby little town who stops on the road and picks up road kill and tosses it in the back of his vehicle along with the mail/packages he's delivering. I've seen him doing this several times~~the 1st time I saw him picking up a possum and tossing it in his vehicle I couldn't believe what I was seeing. I've since seen him picking up skunks, raccoons, squirrels, etc.. It makes me glad I have a P.O. Box.

carlmarxx · ‎04-20-2018

@mcdougle4248 wrote:
1 ACCEPTED SOLUTION

Options

trinton@ebay
Re: Smoke smell complaints and returns...HELP!
in reply to dhbookds 02-27-2018 10:26:21 AM

@dhbookds wrote:
As I said, it's going to happen.......

trinton@ebay

If one has a disclaimer in the listing about smoke smells (I buy in many places and cannot guarantee a smoke smell free item)....... is smoke smell an adequate reason for return/and could a neg for it be removed since it was in the listing?
Hi @dhbookds, smells would only be a valid return reason if a) the listing states the item comes from a smoke free home b) the listing states it comes from a pet free home c) the smell is an integral part of the item ie. a vanilla scented candle or d) the smell reported poses a health risk, such as the smell of chemicals. In these instances, we would cover a smell. If the seller has no disclaimer about smoke or pets, then the buyer's concerns regarding odors related to these factors would not be covered. We do not cover "musty" or "perfume" smells (unless of course the item is perfume and the concern is that it does not smell like the specific odor it is meant to smell like).
If any members response helped, please give it a Helpful. If you are the author of a thread and one member's response resolved your question, please click 'Accept as Solution.' More on Accepted Solutions.

You say ebay would cover seller that doesn't use the smoke free disclaimer , Yet there have been threads where got snad return's on those sellers that didn't use the above disclaimers, by their buyers . the issue is the programing in the return request .

buyselljack2016 · ‎04-20-2018

Got to pick up them skunks as a public service !!!! The other scavengers pass them up

kattinsanity · ‎04-20-2018

I've been waiting to find a headless dead deer. Maybe he's practicing taxidermy?

blueberryjellyfish · ‎04-20-2018

@kattinsanity wrote:
There is actually a mail carrier in a nearby little town who stops on the road and picks up road kill and tosses it in the back of his vehicle along with the mail/packages he's delivering. I've seen him doing this several times~~the 1st time I saw him picking up a possum and tossing it in his vehicle I couldn't believe what I was seeing. I've since seen him picking up skunks, raccoons, squirrels, etc.. It makes me glad I have a P.O. Box.

Was he wearing gloves? That could be a health and safety issue if he doesn't wear gloves then goes on to handle mail. I would report him to the PO.

missjen831 · ‎04-20-2018

@kattinsanity wrote:
There is actually a mail carrier in a nearby little town who stops on the road and picks up road kill and tosses it in the back of his vehicle along with the mail/packages he's delivering. I've seen him doing this several times~~the 1st time I saw him picking up a possum and tossing it in his vehicle I couldn't believe what I was seeing. I've since seen him picking up skunks, raccoons, squirrels, etc.. It makes me glad I have a P.O. Box.

Wow! And I thought the carrier I used to see smoking in his postal Jeep every day was bad!!!

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

buyselljack2016 · ‎04-20-2018

@kattinsanity wrote:
I've been waiting to find a headless dead deer. Maybe he's practicing taxidermy?

Came close to that.

Called to have a roadkill (not by me) deer tagged by the authorities, so that I could take it home to cut up, and put in the freezer.

When the guy arrived, first thing I had to tell him was that I did not cut the antlers from the deer. Someone did, but it wasn't me.

kattinsanity · ‎04-20-2018

I'm sorry but I have to ask. Why would you want a deer you found killed along the road unless you saw it actually hit? If someone had time after the hit to stop and cut the antlers off how long would that deer have been good to butcher and put in the freezer?

yuzuha · ‎04-20-2018

@whatmorefabric wrote:
If the gowns came in plastic, it is probably not smoke.

There are some plastics that combined with some of the chemicals used in fabrics end up smelling like smoke if they are in a heated area, like a postal truck or airplane distribution. I just got in a bolt of silk chiffon that reaked of smoke, but it was not smoke, it was the plastic that they had wrapped it with.

If is it no smoke, than leaving them out in the night air will cure it.

We just opened up some shirts at work the other day and they REEKED because of the plastic they'd been shipped in. They were brand new from the manufacturer and had never even been taken out of their plastic bags-- it was the plastic bags that smelled awful.

buyselljack2016 · ‎04-20-2018

@kattinsanity wrote:
I'm sorry but I have to ask. Why would you want a deer you found killed along the road unless you saw it actually hit? If someone had time after the hit to stop and cut the antlers off how long would that deer have been good to butcher and put in the freezer?

OK for a few hours in cool/cold weather. It was a recent hit.

green-night · ‎04-20-2018

An item that smells like smoke is NAD in my opinion unless that is disclosed in the listing.

If it isn't disclosed then it is NAD.

yuzuha · ‎04-20-2018

@green-night wrote:

An item that smells like smoke is NAD in my opinion unless that is disclosed in the listing.
If it isn't disclosed then it is NAD.

The blues have stated that it's the opposite-- it's not SNAD unless the seller specifically stated that the item was from a smoke-free home.