Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

New buyer return scam discovered and problems ebay's auto refund

We have been receiving empty envelope scam returns over the past year. These scammers are taking advantage to ebay's auto refund feature once the "return" has been scanned by the post service as delivered. You will have 48 hours to contact ebay of re...

How to change the "Your action is required" message when returning an item.

A little background: I purchased an item and then cancelled the order within half an hour as i changed my mind. I sent the seller a message asking them to cancel the order with reasonable time (it was also 22:40 at night and there is no way they post...

Signature confirmation

New Ebay policy says that any item sold over 750.00 will need a signature confirmation for proof of delivery. That is a good thing for those buyers who scam the sellers.

Ebay will not let me print a label to buyers address

I've never had this happen before. I sold an item and went to print a label. it is a long address and a Suete # now Its Florida and i think it is going overseas , so Ebay said they are protecting me and no matter what I do they will not print the lab...

Item never arrived, Seller gone

Seller told me to expect shipment to be delayed until September. It's the end of September and I haven't received my items. Now, the seller is no longer on Ebay!!! Trying to make a complaint only results in a notice that the seller does not exist. I'...

Shipping Error

Hi. Question on shipping to a buyer. I sent a package from central Illinois to Burlington Iowa. The tracking shows it went to Dallas Texas but has since left supposedly on the way to the destination. The buyer is wanting to know where the package is ...

printing ebay postage

Ebay shipping will not let me print a label for 7 lots. Had a guy who withheld payment for over a week on several auctions he had purchased .Reported buyer to ebay and he paid in full before I could close and relist. Now my problem is off his email I...

Resolved! buyer not picking up Priority Mail box

Experts, I could use some advice on the following: The USPS status of a "large flat rate" Priority Mail box sent to an apartment number address ($250 value) has been "awaiting pick-up" for several days. I messaged the buyer about this. He feels that ...

Seller claiming shipping costs more than what Ebay Listed.

Hello to whomever reads this! Hope you're having a nice day.I purchased an item which clearly stated that it would be shipped to my country and it gave an amount as well. Image below: The item had the option to make an offer and after some counteroff...

Partial Refund as a Buyer - A Question

I purchased a $15.00 item from a seller. The seller sent the wrong color item and it was missing an accessory. I went into my Ebay account to contact the seller and was instructed through the contact form that if a wrong item was sent or if it arrive...

Seller initiated Cancellation - Cant leave feedback?

Hi everyone. Not super active on ebay but have been mostly buying and occasionally selling here since 1999. Recently (9/22/20) bought some kids skis from a seller via a buy it now auction and paid immediate via paypal. Yesterday got a message and can...

Tried to refund - got error message

So I need some help... As the subject title says, I tried to issue a full refund, but I got an error message that said "There was a problem issuing this refund" and so I logged onto my PayPal account to see that the amount had been drawn in my PayPal...

issuing a return label

we issued a return label to an international buyer that used the ebay shipping service, or at least we pushed the blue area that stated issue return label, as we did not see or receive any direct confirmation we called in,an ebay employee told me tha...

printing postage

Tracking numbers

When sending an item by normal mail you will not receive a tracking number. can the account be affected when contacting the buyer and sending an item without tracking numbers?Can this be done due to the loss of sending the register post due to high p...