Shipped computer internationally, arrived dented plus RAM isn't the brand shown in listing

[e-cyclers-of-idaho2021]

I'm in the USA. I shipped a Dell Precision 3630 to a buyer in Spain. I've shipped a lot of smaller computers without issues but apparently I'm not so great at packaging these Precision 3630s. Or, at least I didn't do a good enough job for a trip to Spain.

The buyer messaged me, including pics, showing a couple issues. The computer arrived with a really dented corner. Plus, the buyer showed me in a pic that the RAM is not Samsung brand as shown in the listing. It is SK Hynix. I sold about 4 of these computers, not all under the same listing to other buyers, which had Samsung RAM and I mistakenly assumed this one had Samsung RAM too. Unfortunately the buyer specifically wanted the Samsung RAM because that RAM is approved for use with their other workstation computer. Buyer was planning to use the CPU and RAM parts in their other computer and sell the rest of the computer parts but now the RAM doesn't match the RAM they already have and the computer case is dented!

I take responsibility for this. I apologized to the buyer and offered a refund however I remember they had a hefty VAT fee on their purchase and I don't know how they get that back. I haven't heard back from them yet today. Is there a better solution for my mess? Do I just have to hope I don't get negative feedback?

Edit: sorry I didn't mention earlier that shipping was done through eBay's International Shipping program which I was automatically enrolled in. 

[albertabrightalberta]

In a case like this, I'd ask the buyer whether a partial refund would allow him to purchase the type of RAM he needs. It may be cheaper this way than paying for an international NAD return. 

[orangehound]

I would offer a partial refund so he can buy the required ram and be compensated for the dents.

[kalyoth]

Outside of the legal implications of shipping computers out of the US, you also run the risk of power supply issues interfering with performance. However you conclude, between a partial or full return, consider this a learning experience to not repeat.

[e-cyclers-of-idaho2021]

I did check the power supply regarding the potential power issue. The power supply on this computer is made to handle a range of voltages automatically which includes the electrical standard of Spain. The buyer just needed a power cord that matches their outlets which I informed the buyer about before we completed the sale. 

[e-cyclers-of-idaho2021]

Shipping was done through eBay's International Shipping program which I was automatically enrolled in. It is my understanding that eBay handles the legalities of what can go where. 

[pjcdn2005]

If the buyer doesn't want the computer they can open a return and eBay will send them a return label and will refund the buyer.  If they want to keep it, you could offer them a partial refund as @orangehound and @albertabrightalberta  suggested.   If you refund through eBay, the portion of the VAT that they are owed will be refunded by eBay.

[kalyoth]

ebay international shipping is basically a freight forwarding service - since it is delivered to an address in the US & then forwarded internationally under new labeling. Based upon the record of other freight forwarders, including one recently in Oregon I believe being blocked by the US Government from exports for violating the law? I do not believe every item is being opened up & inspected for liability. Just random audit sampling to claim they complied. However, that faults the shipper - there is still potential liability by the seller existing.