eBay

shaldes-14 · ‎07-07-2022

I was going to transport a sold heavy item to UPS to ship it to the buyer. Unfortunately It fall down while I was taking it out of my truck and got damaged. its not safe to operate it any more. How can I notify eBay of this mishap and the reason that I can't ship the item, so the buyer can receive her deposit back??

Please advise.

Thanks,

Ray

Anonymous · ‎07-07-2022

You would initiate a cancellation along with an explanation.

https://www.ebay.com/help/selling/getting-paid/sellers-can-cancel-order?id=4136

As a new seller, I'd avoid heavy/difficult to ship items.

donsdetour · ‎07-07-2022

cancle sale for item no longer available. You will get a deficit as this is your fault.

Inform buyer you dropped it and damaged it prior to doing so.

soh.maryl · ‎07-07-2022

What deposit? Had the buyer not paid you the entire amount?

And the very first thing you need to do is notify the buyer.

Worked out well for you (except for the defect) because it's hard to believe shipping would have been so cheap, even if your buyer just lived a few miles away.

Finally, there are some things that are better listed as local pickup only.

shaldes-14 · ‎07-07-2022

Thank you for you reply,

Yes you're right, these type of heavy items, better be listed as local pick up.

I've notified the buyer of the mishap. I believe she paid about $19.50 for part of shipping. She asked me to notify eBay so she get her shipping deposit back. the item # 185473673396 was an inversion Table Teeter LX9 it very heavy. was sold for $291.50, but I've got paid for it.

Is there any ways that I can notify eBay directly ??

It's my 1st time, I've listed and item to sale on eBay.

Thanks,

Ray

Anonymous · ‎07-07-2022

@shaldes-14 wrote:
Thank you for you reply,
Yes you're right, these type of heavy items, better be listed as local pick up.
I've notified the buyer of the mishap. I believe she paid about $19.50 for part of shipping. She asked me to notify eBay so she get her shipping deposit back. the item # 185473673396 was an inversion Table Teeter LX9 it very heavy. was sold for $291.50, but I've got paid for it.
Is there any ways that I can notify eBay directly ??
It's my 1st time, I've listed and item to sale on eBay.
Thanks,
Ray

I gave you the link in my first reply. Click on it, then click on the blue button which will take you where you need to go.

mtgraves7984 · ‎07-07-2022

Is there any ways that I can notify eBay directly ??

@shaldes-14

The way to notify eBay directly is by cancelling the order, citing "Out of stock/Item is no longer available". Since you're new to selling, I'll tell you that the best way to handle your business is by yourself, and is automated. This is not a time that any seller needs to reach out to eBay.

To cancel the order, go to Seller Hub/Orders. Use the drop-down menu to the left of the order and tick 'Cancel order'.

nobody*s_perfect · ‎07-07-2022

@shaldes-14 wrote: ... I've notified the buyer of the mishap. I believe she paid about $19.50 for part of shipping. She asked me to notify eBay so she get her shipping deposit back. the item # 185473673396 was an inversion Table Teeter LX9 it very heavy. was sold for $291.50, but I've got paid for it....

You have to refund the buyer's entire payment, of course.

fern*wood · ‎07-07-2022

Large flat rate box?

Good thing your dropped it, because I'm sure you would have dropped it anyway when you passed out after finding out the shipping cost.

shaldes-14 · ‎07-08-2022

Thank you for suggestions

ms.rodriguez* · ‎07-08-2022

Do take a photo of the damaged item incase the buyer does not believe you. You cancel the sale for the reason stated above and then refund the money. The payment will automatically go back to the buyer. Let them know. They will receive an email from ebay that you cancelled and one that they have been refunded. It might take a day or two for the money to go back to the original source of the payment.

Also, I recommend that you figure out how to do ebay by listing small items and somewhat inexpensive items. Get a scale. Get measuring tape. Learn the new postal surcharges on big items. To complicate things more, NEW postal rates will start on July 10. So you and all other sellers should start editing their shipping rates 15 seconds after reading this post.

shaldes-14 · ‎07-08-2022

I go to cancel the order, it gives 3 options, I check " out of stock.... asks me to add a payment option. but the page opens up Blank.

THANKS

soh.maryl · ‎07-08-2022

Why would the buyer pay only "part of shipping"?

And why would she expect to get a "shipping deposit" refund from eBay? Didn't the buyer pay you for the shipping?

And you do understand that a defect for a new 0 FB seller will pretty much trash your eBay career, right?

mtgraves7984 · ‎07-08-2022

@shaldes-14 wrote:
I go to cancel the order, it gives 3 options, I check " out of stock.... asks me to add a payment option. but the page opens up Blank.
THANKS

@shaldes-14

^^^ This gives me pause. Have you signed up for Managed Payments, or did you list before you onboarded?

You must have a payment option on file to pay eBay fees... I have a CC attached to mine, in case I need it.

At this point, eBay will only be looking for the $.30 Transaction Fee (since the order has been cancelled); the FVFs will be reversed with the cancellation from your Funds 'On hold'. So, they want thirty cents. 😐

If you haven't attached an account, do so. Account Settings/Seller Account/Payments/Preferred for selling costs. 🙌