Messed up returns

[campy-sr]

I sold an item so someone in Australia it was sent via GSP. Apparently the package was damaged in shipping also breaking the item so he started a return, eBay sided with him without even asking my side of the story. He sent the item back and eBay refunded him 3 days later when the item is still in transit back to me!  I don't even have possession of the package but yet they stole money out of my account. It wasn't a high dollar item, about $300.

I disputed the charge on PayPal and my next step is to contact my bank and file a claim for theft.

Has anyone had this issue before?

[loveyourimagination49]

You are not responsible for items damaged using GSP. You should of contacted eBay and asked for whoever handles GSP cases.

https://pages.ebay.com/seller-center/shipping/global-shipping-program.html

[campy-sr]

I did a few days ago when the case was originally opened, and I was told by the eBay rep "Sorry, there is nothing we can do, I understand your frustration, blah, blah, blah"

[cyclebitz]

Does not sound right.

Damaged in transport should be covered at least to some extend when using GSP.
Have you called ebay?

[loveyourimagination49]

Unfortunately you got a rep that didn’t know what she was doing.

[campy-sr]

Seems like every rep I've ever gotten sided with the seller even after I provided proof that the seller scr**ed me on purpose.

I'm just wondering how eBay can steal money out of my account when the return is still on a ship in the middle of the Pacific ocean.

[gwzcomps]

Problems like this are why I opted out of GSP a long time ago. I have found if you don't get the answer you like from CS try try again. I am a bit shocked they have a way to get our items back from overseas though. As stated above you are supposed to be covered in this situation. Personally I got tired of playing whack a mole and just opted out.

[coffeebean832]

Call again or post on the eBay business facebook page for help with appealing the case. The rep you spoke with was wrong- which is all too common, unfortunately. The GSP is responsible for damage that occurs in transit from the GSP facility to the final destination.