Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Courtesy Refund

Hello all! I recently had a terrible experience with a seller who would not respond to any messages, and shipped me a completely defective item, contradicting his description of “open box”. I started a refund, and today I received a partial refund of...

Vacation Settings and Delayed Order Shipping

I travel a bit since i Retired and have always placed my store in Vacation Settings But allow buyers to still shop with a note that I will return and ship on a certain date. I always notify a buyer that as stated I am on vacation and the delay in shi...

Resolved! How long to ship products from China ?

with issues due to the virus

Return with FIRST CLASS PKG RTN SVC postage due, but sent out Priority mail!

I have noticed for a year or so many of my items that are returned back to me say "FIRST CLASS PKG RTN SVC" even though I sent them out originally PRIORITY MAIL. I thought it was odd at first and thought ebay was providing the wrong label. I did a li...

Resolved! Need Help Processing First International Return

Buyer received damaged item and return process seems way murky. I'd like to make it as easy as possible for him to return the item but not sure how I'm supposed to generate a USPS return label without knowing when the buyer will be able to ship it ba...

Ebay finally decided to listen to us

There's been an issue with the postage label for the ebay standard international shipping label ever since they rolled it out. Many of us complained that the postage label doesn't contain ANY info allowing us to link the postage to the ebay transacti...

The new coronavirus cannot be transmitted through goods manufactured in China or any country reporti

Even though the new coronavirus can stay on surfaces for a few hours or up to several days (depending on the type of surface), it is very unlikely that the virus will persist on a surface after being moved, travelled, and exposed to different conditi...

how do you appeal a decision?

i see some things it says include in appeal, but what do i actually need to do? ebay royally screwed up on 2 cases and i want to appeal the decisions.

Is anyone having trouble shipping to Canada? Tracking says departed Vancouver on Feb 11

I shipped this back in February and it still hasn't reached it's destination in Canada. When you track it the last entry says Feb 11. Has anyone else encountered problems shipping to Canada recently? Does anyone have any ideas about who I can contact...

Would Coronavirus be affecting intl shipping apart from China, Italy, etc.?

I ordered an item from the UK to ship to the Midwest US that shipped out in February. I still haven't received it, but as the last estimated arrival date is March 16, I'm not too incredibly worried, except that the coronavirus panic might upset shipp...

Is it safe to buy an item to get forward shipped?

So a few days ago, I wanted to get some figures that were on ebay, but the sellers won't provide international shipping and I didn't want to wait in case another person buys them. So I eventually found a forwarding service that can buy the items. The...

IT'S REALLY IMPORTANT THAT EBAY CHANGES THE SHIPPING TIME TO 7 DAYS DURING CORONAVIRUS

I called ebay today to discuss extending shipping time to one week. They said he would not have a strike against him for extending the shipping day to 5 days instead of next day shipping which is his normal routine. I am very concerned for my husband...

Seller canceled my order and eBay asks me to agree t o cancellation.

I ordered an item from NEWEGG and the order has been canceled few days later because of "unconfirmed address". I contacted the newegg support center and they told me that I would be refunded in 3-5 business days. Today I received a message from ebay ...

Fed Ex Charges

When did Fed Ex Start charging twice the weight amount when delivered/

Buyer lied about product I sent him, gets full refund and get to keep product?!

I sold a lens to someone recently. I had previously purchased that lens on ebay from another seller. It was in excellent shape. The lens is an older lens, but it's in perfect functioning order. I took several photos of the device. The buyer received ...