Shipping

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FedEx and UPS Shipping Updates

UPDATE: We have an important update regarding the UPS Cube Definition update for AHC/LPS packages: the implementation originally scheduled for Monday, August 18, will not go into effect at this time and will be revisited for 2026. Learn more about UP...

Resolved! Excessive combined shipping

Purchased some oem iPhone screens from a seller that had 2 different listings, 1-4 screens per listing, $10 shipping. I purchased all he had and shipping came out to $60. About an hour later he put up 6 more listings. I purchased them all. 30 screens...

Buyer indecisive about return

So I sold an item first time seller here, my buyer claims the item is not as described sent be photos that show smudges and a label tear that aren't in my photos. I told him I can do a return for a refund. A few messages later he is asking for either...

I didn’t get back my sold Item.

Hello, In August’19 I made registration and sold Watch Winder, £1400. I am living in UK, Buyer in USA. After a short conversation Buyer decided to refund the Item. eBay a very quickly refunded payment to Buyer. After that Buyer stopped answer on my p...

Ebay no longer protects sellers in the for parts not working condition

Just a heads up from my dealing with return requests as of late. According to the Ebay reps I have dealt with recently ebay offers no protection from customers requesting returns on items listed in this condition. A buyer can still claim the product ...

Determining shipping costs from USA to UK

I have several sets of unused British Postage Stamps that I would like to sell. I would imagine most buyers would be from the UK. How do I determine shipping costs? Most would fit in an envelope. Are there custom issues with the shipments? I have not...

WHY state no returns if eBay is just going to side w/the buyer?

I'm legit so sick and tired of buyers NOT ever asking ANY questions then bidding or buying items, only to get the items and want a refund knowing eBay will ALWAYS side with them and give them their money back!When I make a listing I always take as ma...

Buyer can't print return label

I messed up and shipped the wrong item, that's on me. I immediately approved the return label but the buyer (who wants to return the item and re-purchase the correct one) is having issues printing the return label. This seems to be a growing problem ...

Resolved! Fast & Free + Priority Mail

All of my items ship with USPS First Class Package as free shipping, so they get the "Fast n Free" logo on the listings. I also want to give my buyers the option of paying an additional amount to upgrade the shipping to Priority Mail. So in my shippi...

Requested a refund, the item is not as described, in my opinion

I ordered an item and when I received it it is not what I thought it was going to be. The seller had photos and a very lengthy description. The description stated medium wash but when I receive them in my opinion, they were very light in color. Also,...

Shipping Cost - US to Europe - 3 oz Large Rigid Envelope

On the USPS site there is no price for a Large Rigid Envelope.The site quotes the price for a Parcel.That turns out to be something more than $14. What I want is to ship an item in something like a photo mailer.Size: 9" x 7"Weight: 3 oz (2.5 oz actua...

Is anyone still able to use the back to classic URL to get back to the classic shipping page?

My son in Boston has started doing ebay and I'm super proud about his first sale, however ebay is asking him to pay for his label upfront, which I can always paypal him the money to do it, but I had always used Back_to_classic he is telling me that i...

Resolved! Opened return case after 3 weeks,30 day returns

I have a lady that bought a coat last month & now 3 weeks later wants to return it because all of a sudden it's too small LMFAO. Anyways NO CHOICE but to accept the return since our ONLY choice is 30 days returns,Not even departments stores offer 30 ...

lost order

My order was never received. Seller messaged me that they resent my order (the last week of Dec) seller has messaged me about 6 more times since, wanting me to write a positive review. I said when I receive my order I will. Seller tells me again my o...

Resolved! Purchaser provided shipping labels? Scam?

Is there a scam out there where the purchaser sends the seller a shipping label after selecting local pickup as means of shipping?

Does eBay know Post offices are closed MLK day? (1/20/2020)

I had sales over the weekend, and when printing out shipping labels, it gave the option of mailing items out on Monday Jan 20 2020, which is a legal USPS holiday with no pickups or deliveries. I forgot about the holiday saturday evening and Sunday af...