eBay

booksalot336 · ‎02-10-2019

Any comments about sellers who charge excessive shipping costs? Sometimes I end up paying double the amount of the actual shipping cost of the item in the listing. How is it possible, for example, for a seller to charge $4.00 for shipping a postcard when the actual shipping cost was less than a $1.00? I know some sellers try to make money off shipping but I don't agree with it. Is negative or neutral feedback warranted?

berserkerplanet · ‎02-15-2019

>>Why is anyone recommending shipping something without tracking with all the ebay
>>rules in place? Thats an INR open and shut case waiting to happen.

Because other than automatically losing INRs, there are no eBay "rules" in place, and it's a business model that works for a lot of sellers.

(I have never in 50+years of mailing things had a First Class envelope lost, and most buyers are actually honest people. The number of scammers is low enough to just be noise for most sellers)

Anonymous · ‎02-18-2019

@castlemagicmemories wrote:

@no_zero369 wrote:

@castlemagicmemories wrote:

If you don't care if the post office might bend your postcard then just tell the seller and I'm sure they will ship it the way that you want.

Possibly, but the seller might not want to ship it in a way that is not likely to get there without being damaged, even if the buyer instructs them to do so, and they are required to ship by the shipping method specified in the listing.

@castlemagicmemories

er, um, ah...... IS this correct?

In recent posts one of the blues has stated that as long as the seller meets their stated handling time AND the item arrives by the last estimated delivery date there is no cause for a SNAD. Also those comments do not appear to have any prohibition on switching shipping methods, nor processes in place for punishing buyers who engage such practice nor compensate buyers.

Just an observation....

Yes, a Blue did state what you have said, I remember it well . Previously it was as I stated, you must ship by the method specified. I have seen since the statement that you don't necessarily have to ship by the method in the listing, that if it wasn't, it would be SNAD. So I understand your concern.

@Anonymous

May we have some clarification on this? Thank you!

Hi @castlemagicmemories, happy to clarify. Currently, if an item arrives after the latest estimated delivery date, the buyer would have grounds for a not as described return. Protections may be available for sellers if there was a natural disaster, widespread weather event, or other postal disruption. These protections may not prevent a return, but would work to eliminate any negative impact to the seller's account.

The shipping method is not something we would look to, only the delivery date compared to the estimate given to the buyer. To summarize, we consider the estimated delivery date to be a part of the description and a buyer can return an item if it arrives later than this estimate.

castlemagicmemories · ‎02-18-2019

@Anonymous wrote:
@castlemagicmemories wrote:
@no_zero369 wrote:
@castlemagicmemories wrote:
If you don't care if the post office might bend your postcard then just tell the seller and I'm sure they will ship it the way that you want.

Possibly, but the seller might not want to ship it in a way that is not likely to get there without being damaged, even if the buyer instructs them to do so, and they are required to ship by the shipping method specified in the listing.
@castlemagicmemories
er, um, ah...... IS this correct?

In recent posts one of the blues has stated that as long as the seller meets their stated handling time AND the item arrives by the last estimated delivery date there is no cause for a SNAD. Also those comments do not appear to have any prohibition on switching shipping methods, nor processes in place for punishing buyers who engage such practice nor compensate buyers.

Just an observation....

Yes, a Blue did state what you have said, I remember it well . Previously it was as I stated, you must ship by the method specified. I have seen since the statement that you don't necessarily have to ship by the method in the listing, that if it wasn't, it would be SNAD. So I understand your concern.

@Anonymous

May we have some clarification on this? Thank you!
Hi @castlemagicmemories, happy to clarify. Currently, if an item arrives after the latest estimated delivery date, the buyer would have grounds for a not as described return. Protections may be available for sellers if there was a natural disaster, widespread weather event, or other postal disruption. These protections may not prevent a return, but would work to eliminate any negative impact to the seller's account.

The shipping method is not something we would look to, only the delivery date compared to the estimate given to the buyer. To summarize, we consider the estimated delivery date to be a part of the description and a buyer can return an item if it arrives later than this estimate.

Thanks for the clarification, Trinton! I understand.

Anonymous · ‎03-12-2019

If we fail to upload a tracking number it shows in our seller ratings and in our service metrics that ebay uses in seller ratings and discount levels so we are expected to do so for the customers benefit to track their delivery as well as protecting the seller who you could easily claim never sent it, thanks but no thanks!

shoptalkid · ‎03-13-2019

@booksalot336 wrote:
Mailing a postcard consists of an envelope, two pieces of cardboard, and a first-class stamp. The $1.00 is only an example, and since when does a $1.00 postcard need tracking?

Regardless of how and at what cost an item can be shipped, it's not up to buyers to tell sellers how to ship their items and what to charge. All questions should be addressed BEFORE items are purchased. Never assume anything.

previously known as boardnpostsid

had2092 · ‎03-13-2019

Don't like the cost? Move on.

mikeystoyz · ‎03-13-2019

That back button is magic.

Wherever you go, there you are. Please remember, when you are asked if you are a god, you say yes.

monster-deals · ‎03-14-2019

It is impossible to be in an ebay transaction with excessive shipping.

Either the shipping is excessive and you moved on or you found it to be acceptable and purchased the item.

zanadoo_56 · ‎03-15-2019

@booksalot336 wrote:
Any comments about sellers who charge excessive shipping costs? Sometimes I end up paying double the amount of the actual shipping cost of the item in the listing. How is it possible, for example, for a seller to charge $4.00 for shipping a postcard when the actual shipping cost was less than a $1.00? I know some sellers try to make money off shipping but I don't agree with it. Is negative or neutral feedback warranted?

I think a neutral or negative is warranted if the packaging is shoddy and your purchase might get damaged. It's only a few dollars difference, so it would only bother me if care wasn't taken with the packing (and I've struck some sellers who overcharge on shipping while packaging is done so poorly my item has been damaged or it's blind staggering luck it wasn't).

My cut off amount for complaining about excess charges is if I've paid $5 or even more, that I shouldn't have had to. Some sellers are wonderful and actually refund any excess charges, and due to their honesty I've become a repeat purchaser. But I read too often on these boards how many (presumably) sellers think ripping off their customers with excess shipping charges is perfectly acceptable. It is NOT acceptable.

7606dennis · ‎03-15-2019

@zanadoo_56 wrote:
@booksalot336 wrote:
Any comments about sellers who charge excessive shipping costs? Sometimes I end up paying double the amount of the actual shipping cost of the item in the listing. How is it possible, for example, for a seller to charge $4.00 for shipping a postcard when the actual shipping cost was less than a $1.00? I know some sellers try to make money off shipping but I don't agree with it. Is negative or neutral feedback warranted?
I think a neutral or negative is warranted if the packaging is shoddy and your purchase might get damaged. It's only a few dollars difference, so it would only bother me if care wasn't taken with the packing (and I've struck some sellers who overcharge on shipping while packaging is done so poorly my item has been damaged or it's blind staggering luck it wasn't).

My cut off amount for complaining about excess charges is if I've paid $5 or even more, that I shouldn't have had to. Some sellers are wonderful and actually refund any excess charges, and due to their honesty I've become a repeat purchaser. But I read too often on these boards how many (presumably) sellers think ripping off their customers with excess shipping charges is perfectly acceptable. It is NOT acceptable.

It isn't ripping off a buyer who agreed to the amount of the shipping cost if the seller ships via the method that was stated in the listing for the price stated and agreed to by the buyer.

"It is an intelligent man that is aware of his own ignorance."

mikeystoyz · ‎03-16-2019

Why would you give the seller anything but a positive. You are mad you got charged "excessive" shipping. You did not. You got exactly what you paid for, nothing more, nothing less. There is no such thing as excessive shipping. You take the whole cost of the item and decide whether or not to buy something. If something costs 50 dollars and has free shipping it is the same as something that is 25 dollars with 25 shipping and 10 dollars with 40 in shipping. They are all the same. Buyers just get upset that they didnt get the 50 dollar item for 15 bucks. That is not how the game works. The back button is your friend. The first thing I look at when buying something is the shipping than the price. Then you add shipping and price and think to yourself good or bad. If it is bad, you dont buy it. You do not complain after that shipping was too much, shipping was right up front. You can neg the guy or neutral him and your feedback will be removed for that reason alone. I just had an item I wanted in canada. Shipping was a little high but the guys price was excellent on the item. I paid. Do I care if I pay 100 dollars more in shipping, not really, I did my homework. DO your homework, check your prices, do not complain after the fact.

Wherever you go, there you are. Please remember, when you are asked if you are a god, you say yes.

7606dennis · ‎03-16-2019

@mikeystoyz wrote:
Why would you give the seller anything but a positive. You are mad you got charged "excessive" shipping. You did not. You got exactly what you paid for, nothing more, nothing less. There is no such thing as excessive shipping. You take the whole cost of the item and decide whether or not to buy something. If something costs 50 dollars and has free shipping it is the same as something that is 25 dollars with 25 shipping and 10 dollars with 40 in shipping. They are all the same. Buyers just get upset that they didnt get the 50 dollar item for 15 bucks. That is not how the game works. The back button is your friend. The first thing I look at when buying something is the shipping than the price. Then you add shipping and price and think to yourself good or bad. If it is bad, you dont buy it. You do not complain after that shipping was too much, shipping was right up front. You can neg the guy or neutral him and your feedback will be removed for that reason alone. I just had an item I wanted in canada. Shipping was a little high but the guys price was excellent on the item. I paid. Do I care if I pay 100 dollars more in shipping, not really, I did my homework. DO your homework, check your prices, do not complain after the fact.

I'm not quite sure why you are addressing this response to me. As I stated, if you are charged no more than what you agreed to in he listing and the item was shipped via the method stated, there is no overcharge for the shipping and no justification for other than positive feedback being left.

"It is an intelligent man that is aware of his own ignorance."

mikeystoyz · ‎03-17-2019

I was agreeing with you I believe. Lol, that is what I get for responding when tired. I think I was piggy backing on your response.

Wherever you go, there you are. Please remember, when you are asked if you are a god, you say yes.

7606dennis · ‎03-18-2019

@mikeystoyz wrote:
I was agreeing with you I believe. Lol, that is what I get for responding when tired. I think I was piggy backing on your response.

No problem.

"It is an intelligent man that is aware of his own ignorance."

soda_santa · ‎03-19-2019

Sure, a seller can ship a postcard in the #10 envelope 1st class + non-machinable charge, but risk buyer claiming they didn't receive (when maybe they did). There's no proof that item was mailed or delivered, or recourse for seller in that situation. Buyer could even leave negative feedback. Better off including tracking to protect the seller's reputation and business.