Buyer had wrong address as confirmed paypal address

[huronchick]

I had a buyer file a claim that she didn't receive the item, but ebay sided with me because the item had tracking showing it was delivered to the confirmed address.  The package later came back to me, so I issued her a paypal refund for the amount minus my fees and shipping.  She then filed a claim with paypal for the balance saying she didn't receive the item.  Paypal has assured me that the claim will be settled in my favor because I provided the tracking, but when you view the tracking through USPS it does not show delivered, only out for delivery then as misdirected.  If you view the tracking through the ebay link, it shows the item being delivered to her.  Has anyone had this happen?  It's a considerable amount of money.  Mostly I'm frustrated that I did exactly what I should have as a seller and a buyer can make this mess when it was her mistake.

[plantaddict]

Of course a package information is going to change because it got re-directed back to the sender. Maybe call that PO and see if there is a printout they could email or fax you showing where it was delivered and re-directed because they will have all of that information. I would still take the screen-shots within Ebay to show when it WAS delivered and call Paypal and explain it to them. Definitely add that buyer to your BBL.