08-20-2018 02:29 PM
I had a buyer file a claim that she didn't receive the item, but ebay sided with me because the item had tracking showing it was delivered to the confirmed address. The package later came back to me, so I issued her a paypal refund for the amount minus my fees and shipping. She then filed a claim with paypal for the balance saying she didn't receive the item. Paypal has assured me that the claim will be settled in my favor because I provided the tracking, but when you view the tracking through USPS it does not show delivered, only out for delivery then as misdirected. If you view the tracking through the ebay link, it shows the item being delivered to her. Has anyone had this happen? It's a considerable amount of money. Mostly I'm frustrated that I did exactly what I should have as a seller and a buyer can make this mess when it was her mistake.
08-20-2018 03:04 PM
08-20-2018 03:14 PM
08-20-2018 03:58 PM
How do you know it was the buyers mistake?
08-20-2018 04:01 PM
08-20-2018 04:35 PM
I do hope Paypal finds in your favor but I wouldn't be surprised if they didn't. I haven't dealt with a Paypal INR claim in a long time, but the last time I did, it was pretty iron clad - no delivery and you lost the claim. Hopefully you have better luck.
08-20-2018 06:15 PM
08-20-2018 06:17 PM
08-20-2018 06:22 PM
The claim the OP's buyer opened was with Paypal.
I'm not saying what is right or wrong, I am saying that with Paypal it is usually pretty cut and dry - show delivery or you lose. I'm sure there are some exceptions to that rule, I just wouldn't count on it.
08-20-2018 06:28 PM
08-20-2018 06:34 PM
I understand the scenario.
If Paypal covers the OP in this situation - Fantastic.
If they don't I won't be surprised - which is my point - Paypal isn't know to "consult" with eBay when making these kinds of decisions.
08-20-2018 07:05 PM
And I should add, it shouldn't matter to Paypal what eBay 'tracking' shows. The only thing that should matter to Paypal is what USPS tracking shows. Which is ultimately "not delivered" to the buyer regardless of reason.
08-20-2018 07:44 PM
@plantaddict wrote:
The buyer did go to Paypal as OP stated he'd won his Ebay case when buyer filed with them as the item showed delivered. His question was it showed not delivered and re-directed in Paypal whereas Ebay showed delivered if he'd lose the Paypal case but most likely not since he done won the Ebay one. All he should have to do is upload the proof the buyer failed to update her address prior to checking out and he should win that one as well. If Paypal drops the ball I would be calling them to appeal it as the OP done everything right and nothing wrong. The buyer did, which also sells on Ebay and therefore should know better but appears to be taking advantage as most unscrupulous buyers do.
Paypal siding with the buyer does mean they dropped the ball. PayPal is very cut and dry. The seller needs proof of delicery TO THE BUYER. The OP doesn’t have that. She’s going to lose the PayPal case. Best case scenario, PayPal issues a courtesy refund to the buyer. PayPal will not use the eBay case info to help decide the outcome here because the OP does not mean the basic requirement for seller protection which is proof of delivery to the buyer.
08-21-2018 02:22 AM
08-21-2018 03:16 AM
I don't understand why you would refund.
For some reason this board is always filled with people trying their hardest to give money away.