Buyer claims they won’t be home to sign for package for weeks

[cloudedsoles]

 

 

 

Hello, I am not sure what is best to do here. Buyer has hundreds of positive feedback. Looks authentic. I refused to change any of the shipping parameters as eBay cannot protect me if that happens. This is a large ticket item, so I really do not want to risk the money/item. 

Do I reach out to eBay now or do I wait ? Should I stop replying ?

Any help is appreciated. 

Thanks 

[vintagecraze50]

I had one like this awhile ago with Fed Ex. Tell te buyer to have them hold them item at their nearest holding facility until the buyer can actually go there and pick it up.

[vintagecraze50]

Fed Ex has facilities where they can hold the package but not sure how long they can hold. Call 1-800-GOFEDEX. They absolutely cannot change the Signature requirement if you shipped it through Ebay labels.

[vintagecraze50]

If they pick up at the facility they must show ID.

[wastingtime101]

This is the $2k Disney set? You already shipped, correct?

Poor planning on the buyer's part.

If the package is undeliverable FedEx will return it to you and you'll be charged for that. Then you can refund the buyer less your shipping/fees. Make sure you know what you're paying for the return before you refund the buyer.

If neighbor has access to her house, she can ask the neighbor to house sit on delivery day to sign for it.

[vintagecraze50]

If they cannot hold it should be forewarded back. My Customer had to drive to the holding facility because she was always at work when they came.

[wastingtime101]

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@vintagecraze50 wrote:

I had one like this awhile ago with Fed Ex. Tell te buyer to have them hold them item at their nearest holding facility until the buyer can actually go there and pick it up.

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OP said that won't work because buyer won't be back until after FedEx 14 day hold expires.

[vintagecraze50]

Yep, they only hold for that time period then foreward back at shippers expense. Maybe they can call Fed Ex and ask if they would do extension, not sure.

[vintagecraze50]

Fed Ex is a royal pain when buyers cannot be there to sign.

[albertabrightalberta]

If it hasn't been shipped yet, I'd let the buyer know that you can (or will) cancel until such time they're available to accept delivery and sign. 

Personally, I think the request is sketchy, especially that they're continuing to try to find ways to cause you to lose what little protection you have as a seller. 

That the "buyer has hundreds of positive feedback" means nothing since buyers can only receive positive feedback. But I'm curious, how recent is their feedback left for others AND received? And what does the feedback left for others look like? 

[cloudedsoles]

The buyer reached out two days after I shipped it, unfortunately. It is an odd situation. 

Ultimately I feel this will end up coming back to me after the 2 week period at the holding facility. 

[cloudedsoles]

I agree, for sure bad planning if this is a legit issue with buyer. I expect this to end up being a return to sender situation. 

thank you for your input. 

[cloudedsoles]

Since the buyer has issues retrieving in the 14 day window, I most likely will end up getting this item back and having to relist.