Shipping

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Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Resolved! Automatic Combine Shipping for multi item orders

(originally posted to Ask A Mentor, but I think this question belongs here instead. ) Trying to set up combined shipping. Case: customer orders more than one item from us. When they check out they see shipping for each individual item, not a combined...

Combining shipping 4 different items

One buyer bought 4 items, one had $10 shipping paid by buyer so the sale went thru automatically. The other 3 items are waiting for an invoice, but buyer wants, and I am ok with, packing all 4 items together with just one shipping label and cost. Can...

USPS "Cost Adjustment" Scam

Has anybody else experienced more USPS "Cost Adjustment" emails lately? I haven't had any for years and in the last 2 months have gotten 3 all for items I absolutely positively know were entered correctly when generating their respective labels. In f...

ebay - Why do I have to wait " Until Later" if I create a New Shipping Policy?

eBay - Why do I have to wait " Until Later" if I create a New Shipping Policy? I Created a New Shipping Policy today. It is a flat rate policy that I have not used before for an item in my store. I get a message from eBay that says - " Wait until Lat...

I am very new to Ebay selling. I had an item get damaged in shipping. Steps to take next?

I am very new to Ebay selling. I had an item get damaged in shipping. What step do I take next? Are there tutorials or instructions telling me what to do?Thank you in advance!

eBay Send??

Has anyone had a shipment sent by eBay Send? Apparantly it is some eBay shipping service? It has a tracking number that is recognized on eBay ESUSxxxxxxxx. Anyway it got "delivered" to my local post office but it was not there when I went to pick it ...

Tracking Number

I shipped my package on June 28 and when I did I had accidentally put in the wrong tracking number. so I go back to fix it and even though I triple checked that it was the correct tracking number, the ebay app is showing me that it hasn’t been delive...

Shipping to Israel

All commercial air traffic in & out of Israel was resumed a week ago (June 29), by all accounts everything has returned to normal. When can we expect ebay shipping to resume?

Parcel held at USPS locker

How would you handle this? Sold an item and it was delivered to a parcel locker in the buyer's town, not to their address. Buyer claims no key and no notice was left at their delivery address. Only the tracking number shows delivery to a parcel locke...

Seller provided questionable tracking number that shows delivered, while I did not have it.

Hello, here's the situation:I bought item on ebay. seller is clearly chinese, but in description he said item will be shipped from USA. it had 100% positive feedback so I don't mind even if it will be from china and it will be late.first, I had to wa...

eBay standard envelope not working

Hi, so I shipped an item in an eBay standard envelope last Thursday (whenever I mailed it). I put it in the bin with some other packages. Now my other packages were scanned and on their way. But the envelope shows no tracking updates or nothing; now ...

International shipping: how to specify "contact seller for rate" for specific countries

I've sold internationally on eBay for a long time now, but I frequently run into a problem and I've never found a solution for it. I don't use eBay's in-house international or global shipping program. I buy labels on Easyship, which makes carriers li...

Cancel shipping label

I paid for 2 shipping labels for the same item. I need to cancel the one I didn't use to ship the item with. When I go to my orders, I find the one I want to cancel, click cancel shipping label, and it says technical difficulties try again later. I'v...

Package not arriving by the date the buyer "needed" it

We recently shipped a $700 order. At the request of the buyer we sent it overnight ups the same day they purchased it. Now buyer said they needed it by Saturday and since Friday was a holiday it wouldn't arrive by the time they needed it. What should...