Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Underpaid Shipping again

I got another Underpaid adjustment thing saying it cost $6.34 and it’s also saying Charge failed. What should I do?

Address

I haven't been a member of eBay for very long, but I definitely use this site. In fact I use to be an Amazon customer until some one hacked my account!!!Anyway, all but 2 of my orders have come to the address that I have given eBay. However, there ha...

Last location when you've initiated a Missing Mail Search

I have a pkg that was mailed on the 6th going to FL. This *may* have been one of those weirdos where the number got re-used, I'm not positive. Yesterday I noticed that a bunch of my pkgs from the 6th had not been delivered. Luckily they all got deliv...

Seller Guide: Nonstandard (Irregular) Packaging

Straight to the good news: eBay (finally!) built a process for sellers to deal with nonstandard/irregular packaging. It's a pretty straightforward design for most** package types. The new feature ensures buyers will be charged accurate rates when usi...

HS tariff code

Having trouble finding HS tariff code for the item I'm selling. First time and it's a Hassel since I know nothing of this. Can't seem to find the right answer anywhere. Leads me to different sites with no answer.

USPS rates $4 higher than they "should" be?

I'm seeing posts from sellers confused about why their shipping costs are $4 higher on USPS services than they're expecting. The answer is you have "irregular package" selected on the listing form / shipping label page and the nonstandard packing sur...

Buyer is telling me package never arrived at reshipper even though tracking says it did

I shipped an order and tracking shows that on June 3rd, it was "Delivered to Agent for Final Delivery." It is a freight forwarder address. The buyer filed a Request/Dispute through eBay and is saying the freight forwarder never received the package a...

Easy way to adjust calculated shipping costs

I spent all day yesterday trying to figure outhow to lower calculated shipping prices since I had nodiscount in place and they were so high.So I switched in my account shipping preferences to eBay rates.Then went to business policies and added a hand...

Shipping rates INCREASE? Ground Standard service

Went to ship an item out in which we already have a saved rate of 4.65 for shipping, Label was created and the charge was $4.85? I understand stamps will be going up at the post office, but anyone else having issues with justifying raising their rate...

Resolved! 2 packages shipped with eBay counterfeit shipping labels

I shipped two separate packages using eBay shipping labels, both involving FedEx smart post. The labels had both a FedEx and USPS tracking numbers. FedEx package tracking showed a successful handover to USPS, but then the USPS didn’t update on delive...

Carrier refused to ship item forward?

Ordered the Galactus bucket from the US, was really excited as they aren’t available in the uk, only to be met with this when checking the tracking, never seen this before? Seller doesn’t know why, on his end and from fedex it just says delivered and...

ebay shipping services did not deliver package to my addres.

I bought an item on eBay . The tracking number was not USPS but I have since learned is an eBay shipping service tracker. The item claimed it was out for delivery in a city 25 miles from my home and the following day tracking said delivered but the i...

WARNING.! FEDEX is scamming their customers.

Warning.!Fedex is scamming their customers.This is the 2nd time Fedex has ridiculous overcharges on shipping items.Ebay phone rep and Fedex phone rep will just tell you contact the other party. Item weighed 48 lbs,I charged buyer $29,the supposed cos...

Resolved! Is eBay lagging on the USPS price hike?

I had a buyer make an auto-accepted offer on Monday. Then yesterday (Tue) they wrote me this:With no idea what she "usually" buys (this isn't just one piece but a lot, requiring a box), all I could guess was maybe I created the listing as a Sell Simi...

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Resolved! eBay PLEASE FIX SHIPPING PAGE PRICES

Got a package packed and ready to go, only problem is the price of postage is in error. Shipping calculator estimates it should cost $4.41, cost on the shipping page is indicating $8.41 for the same Ground Advantage service. Matter of fact, all of th...