Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipping product to Alaska

I have shipped order # 09-14005-61082 on 12/22/2005 by USPS. Because of the Holiday and the location of Alaska( I am shipping from Michigan )the item will not be there until estimated time of January 10, 2026. Checking to make sure this will not be O...

Getting a neutral for bad weather, or late arrival

I'm a little irritated right now, I got a neutral from a buyer that I refunded and who hasn't received his item yet, due to this whole USPS fiasco going on, I shipped this buyers patch on the same day, according to USPS it wasn't shipped or scanned u...

Account restriction

Has anyone had their account restrictions Ted for needing to upload shipping information but yet? I purchased rbays shipping label which they say automatically uploads tracking info then they redtrivted my account saying I need to upload tracking inf...

ESUS Tracking Still Extremely Unreliable

Hi. I still don't know if eBay ever hears any of these posts, but I wanted to put this here for the record. The ESUS tracking system is still far too unreliable, and it causes headaches for sellers because buyers look for a package and it often seems...

Package to buyer not received

I shipped a package USPS priority mail, got a delivery update says delivered to individual, the buyer states he didn't receive package. What are my options

Shipment Delivered - Buyer Says Not Received

I sold an item worth $800 and shipped the item promptly with UPS, and with signature on delivery required. Fully insured too. Item was marked delivered on December 16th. Now (December 22), buyer says it was not received. Buyer states he has UPS MyCho...

Request for Approval to List Items with Overseas Item Location

Dear eBay Appeals Team, I am an eBay seller based in Pakistan. My business operates under a drop shipping model where orders are fulfilled directly by trusted suppliers from platforms such as Ali Express. These suppliers ship products to customers in...

Did I get hoodwinked about item location?

I recently ordered something I need as soon as possible, bearing in mind the Christmas postal congestion. There were many sellers so I looked at handling times and refined by 'US Only,' though I know better than to trust that 100%, so from there I lo...

Resolved! USP Ground Saver is being listed for shipping rates INCORRECTLY!

All of my listings are set at default using USP Ground Saver. Usually it is $6.37, now they are all showing as $22.37 for shipping! What is going on Ebay?

The USPS is pricing itself out of the package business

And delivering packages should be what keeps them viable, as letter mail continues to decline. Here's a comparison of prices for an 11 lb package that measures 39 x 25 x 7:

positive review

I had a question for eBay's customer service, and Melody from eBay shipping team gave me a very detailed answer and was very friendly and helpful. Thank you very much!Emma

New Mearsk tracking

I order from E bay all the time this new Mearsk system for tracking is horrible it tells you approximates but not where and not who items are shipped with, I had to make several phone calls to find the correct carrier for the product I was to receive...

How do I get EIS to show up for Puerto Rico buyers?

According to https://www.ebay.com/sellercenter/shipping/ebay-international-shipping if you expand "Will eBay International Shipping offer service to some expanded domestic shipping locations?", it does show Puerto Rico. But I'm not seeing EIS availab...

Shipping Label Size

Does anybody know why I am still getting huge shipping labels? I have double checked the format size to 4x6 prior to purchasing my label but yet again it generates a huge shipping label! I'm so frustrated, this has been an ongoing issue that I cannot...

Resolved! Shipping more than it should be

I ship USPS Ground Advantage and ship small items less than 16 oz. Buyers pay shipping. The cost eBay shows it will cost is about 1/2 of what it really is. I know eBay takes a % of that shipping paid. Are they marking it up to benefit them or ??? I d...