Seeing issues with the new Community platform?

[community_team]

Thank you for helping us catch those bugs! While we did work hard to make sure we caught any issues before we released the new changes to the Community, there might be some issues that we didn’t catch. If you find any issues, please post them only here. The Community team will be actively monitoring this post and we’ll work as fast as we can to get them resolved. No need to @ mention us, if you post here.

Be sure to include links to the pages, screenshots, which browser you’re using and other relevant information you can share.

Update as of 03/05: Thanks for your feedback! I'll be tracking updates here.

[brian@ebay]

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@wesk_36 wrote:

You took the friendly and fun collectables category that had a solid group of helpful and knowledgeable members and chopped it up into a hundred little fragments.

In my opinion, you destroyed it, and destroyed the community.

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@wesk_36 can you explain what you mean? We didn't alter any groups or categories. The collectables category is still in place here: https://community.ebay.com/t5/Collectibles-Art/bd-p/29

[zamo-zuan]

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brian@ebay wrote:

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@zamo-zuan wrote:

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@hurryagain wrote:

As @mr_lincoln has stated in his post.  This beautiful format is to accommodate both phone users and computer users.   Are most of us computer users here???  I am.

https://community.ebay.com/t5/Community-Platform-Feedback/New-Community-layout-better-turn-it-off-un...

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There's something called "responsive design". It's where the page adapts to different screen sizes appropriately.

It seems eBay is not familiar with this topic, as they're trying to use the same interface for both... Rather than having it adapt properly!

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@zamo-zuan I can confirm that Khoros used responsive design for the Community redesign. 

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It seems the only responsiveness is that it uses a bootstrap-style container, which allows it to go "full width" on mobile, and it will stay "centered" with the frames on the left/right side on full screen.

But everything from the font size (which looks normal on mobile) to padding/margins, to the endless scrolling on each page, is the benchmark of mobile design.

It's obviously a mobile design primarily. There's no part of it that takes advantage of having a full screen. A well designed responsive template would at least attempt to take advantage of the strengths of both.

This was the same problem with the new listing tool that was given to users for testing. It's obviously primarily made for mobile, with desktop as an afterthought. For it to be accepted, it needs to use the best of both. Not work best on mobile, but "also work" on desktop. 

(I hope that makes sense)

[zamo-zuan]

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@ittybitnot wrote:

@hurryagain 

I broke down and went to my android phone to check things out.  I do not have the eBay app, but used chrome browser....good news is....the giant banner is not there, so in a sense it is responsive..LOL...too bad to be you if you use a computer though until you can block it. ...haven't checked my tablet yet. 

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Yeah, it "technically" is. 

But how much better it looks on mobile compared to desktop shows what it was designed for .

[wesk_36]

Thank you, I am disorientated with the changes and when I searched for that board, all I saw was this;

https://community.ebay.com/t5/Collectibles/ct-p/1115

and no collectable and art category

Now I see the link.

[onlinecentral]

The number of topics and posts displayed has decreased from 20 to 15 per page.
The number of views per post is missing.
The shopping search box, My eBay menu and sold notifications bell have disappeared.
The search criteria within the discussion board search box has been deleted.
The topics are no longer displayed by most activity.

Mobile Definition: A decorative structure that is suspended so as to turn freely in the air.

I watched an experiment where a mobile with 10 objects was hung over a crib. If you remove that and replace it with a 5 object mobile, the baby cries. They feel a loss. When is eBay gonna figure out basic human behavior? If something gets changed, it HAS to be equal or better than the old thing. The Create Shipping Labels screen was changed in September and some issues are still not fixed. The shopping search box, My eBay menu and sold notifications bell were never added back in from a couple years ago.

[ra_201044]

@loveyourimagination49 

Nope. Not even the 3 dots.

And compared to a phone, a 15" laptop screen is not considered 'small'.

Hope this went to the right member - I had to type in most of your name, and it ends with the 3 periods(maybe that's where they went!).

[ra_201044]

@buyselljack2016 

Adblock + removes it. 

[dhbookds]

I would like to see the feedback # and view listings on the main page,  (52535 feedbacks) View listings   

and also on the individual post page........we asked and asked for this during the last board reiteration.....

Also would like a better key for "this was moved" threads.......so they can easily be id'd.....  I just ran into 4-5 in a row and had to do some searching to be able to skip them.  right now the notification is in relatively small type on the left side of the message......

brian@ebay 

Any chance we are going to be a notification that a blue has answered the thread? 

[loveyourimagination49]

@ra_201044 

Yes, I asked. I don’t know why he thought you had a small screen. Having trouble with mentions at the moment too. Yours came up,

Tinkering going on in the background. Hopefully it will get fixed.

[coffeebean832]

Some of the biggest issues-

- Headers take up the entire browser window. No topics are visible without scrolling an entire page down. We need a show/hide option for forum headers.

- We used to have a white background with gray text boxes. It's all white now. It's impossible to read without hurting the eyes. I'm a millennial with young eyes.

- Only 2 topics are visible per page. I want to see no less than 10 per page.

- Posts no longer have the "in reply to" link so you can't see which post someone is replying to.

- The main forum pages used to show date topic was started. We no longer have quick visibility to old discussions that were revived.

- The main forum pages no longer show time stamps of the last post or the name of the last poster. The entire layout is AWFUL.

- Seller News links to Announcements, but no longer has a link to system status letting us know if areas of the site are down.

- Main navigation no longer includes links like FaceBook and Twitter, guiding posters to additional Community support channels.

- Main forum pages - page numbers were removed from the top of the pages- they're only at the  bottom.

- Within a thread we still didn't get page numbers added back at the top of the pages- they're only at the bottom.

- Text within posts is now super tiny. Combined with the white background it's a nightmare.

- eBay header at top is missing the search bar for eBay listings. It's also missing the user avatar at the top left accessing our eBay accounts- not just the sub-community account. eBay sales notification bell is missing.

That's after just 5 minutes of looking around. I have a major headache so I'm not going to keep looking right now. I hate this new format. It's as if eBay is trying to make it so unwelcoming that nobody will ever want to post here again.

[comics-scifi-collectibles]

We need OPEN WITHOUT REPLIES on the M2M board, not just OPEN.   Those are two very different things that are going to result in questions not being answered as we will have to scroll PAGES on this new format to see skipped questions.  

[hurryagain]

brian@ebay 

Sorry to bug you yet again but now there is a FLOOD of car pics showing up all of the community home board.  It is from the eBay motors app?  and it's from eBay's staff?????

No dialog...just pics...WTH?

This is extremely annoying and I am a big car fan - I LOVE my car.  What is with this?  Never seen anything like this until today.

With over 16K posts and only 6 helpfuls, zero solutions, maybe this should not be showing up on the main home pages.

[coffeebean832]

Community Team- how about posting a poll about the new format with the choices-

I love it.

I like it.

I'm neutral.

I dislike it.

I hate it.

[ittybitnot]

I just noticed, when I come back to a thread it starts over at the first post, not where I left off reading.  Again, we do not need photos outside the thread.  We get to look at this guy twice on a page until March 13?  and have to scroll to get to the topics at hand...

[lisa5768]

All the postings of car pictures from  -- the ebay motors app - Staff  --  by the eBay staff are overwhelming the new format and making it difficult to see the questions from users who need help.  This purely social group for eBay staff to show off their cars has no place on this peer to peer user help forum.