Oh, man. Do I ever feel your pain. This has happened to me too many times to even keep track of. If I have a post I've really put some effort into, I've started composing them in the eBay comment box, cutting the entire comment, and pasting it into an html stripper. Then, after running the stripper, I copy it from the html stripper and paste it back into the eBay comment box.
That's not my only complaint the discussion-board changes. What happened to "Quick Reply" versus "Reply?" Why are there funky page numbers at the bottom of each page of multiple-page threads? What happened to the page numbers and previous page/next page links that were at the top of each thread--now they're only at the bottom. Why are the numbers of replies incorrect on the list of threads?
Today on the daily chat, I saw someone had posted Message 53 of 52. True story.
And the list goes on and on.
I worked in a little State agency that had our own IT program developers--I'm talking three employees and a supervisor. If they would have had software like this go live, they all would've been fired. I've never seen **bleep** like this live on any other professional website I've ever used.
rebecca@ebay
How do you think these revisions to the discussion-board format seem to be working? As the Community Manager, are you satisfied with the quality of the changes? Do you think the revisions are up to the standards you expect? Is "okay" good enough for you? Do the work-arounds suggested by @eburtonlab and others sound like a reasonable thing for discussion-board users to have to do in order to use the community for which you are responsible?
Read the recent threads posted by @dhbookds or @dtexley3 or @debbe4ever. To reply to a concern from long-time community users with, "It's unlikely we'll bring that Re: back because it ads to the visual clutter and simplifying is best for an easy user experience." Maybe you've used the community discussion boards as long as some of the users who are expressing these concerns, but somehow I think you're relying on marketing research rather than feedback from users of your own site. If you had used these discussion boards to any extent, you wouldn't have needed the explanation given to you in that thread by @coffeebean832, who posted, "I think it's an easier user experience to see the title in the post because we often use screenshot references." I, personally, consider your response of "If you need to know what thread you are in you can read the URL in the window of your browser which includes the title of the post, or scroll to the top of the page" to be patronizing and insulting.
I'm a buyer only, and a fairly frequently community participant. I don't have any complaints about the buying platform, but, man, this community platform has suffered greatly with these revisions. The mistakes mentioned above and throughout this board since the redesign are laughable for any company like eBay or Khoros to find acceptable. eBay should be ashamed.
