Support is having a hard time replicating this and so am I. Though I'm quite positive that I've seen this issue for myself, I just don't know the exact steps to prove that this issue exists.
Support, the EU team and I had a long conversation about this one yesterday and we do have some theories on what might be happening.
When you find the notification missing, perhaps the person @ mentioning you didn't @ mention properly. Sometimes when you @ mention and you start typing and hit the back button, when you're finished typing the name, it didn't hyperlink so the @ mention will not show in your notification.
I've seen reports of multiple notifications showing in the list. Perhaps, for example, someone gave you a helpful and @ mentioned you as well? Hence the reason you're getting two notifications.
I haven't seen this in a long time, but if you're trying to tag someone and you type tyler@ebay - this will not show a notification for Tyler. There has to be an tyler@ebay to trigger a notification for him. tyler@ebay just using your handle for a test!
If you suspect none of these action items are the case and the notification bell is broken, it would be great if you could help me bring some insight into this so I can help support replicate this issue.
Support is still having a hard time replicating this issue. If support can't replicate the issue, then they can't fix it.
For now, I'm going to close this post but if you do encounter this issue, this is what I need from you:
1. Date
2. Timezone and time
3. Browser you're using
4. Try to take note how long you've been on the Community (an hour as opposed to having Community pages open for more than a few hours)
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