mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Update as of 05/19
Thank you for the feedback on the Community boards. I wanted to give a heads up that next week the Community Structure will change. It'll be a lot easier to find the boards and they'll be very similar to screenshots I shared in this post.
We'll be cleaning up Groups later on this summer. As there are over 300 groups and some haven't had activity in a very long time or no activity at all.
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Hello Community!
When I first joined the team there were two major projects I wanted to address.
The first was the overall look and feel of the Community: it was dated, difficult to administrate, and bloated with custom code created by a third party (not Khoros) that broke often, requiring further customization to correct these problems.
The second was the structure and organization of the boards themselves: they’re overgrown and cluttered. It’s difficult to know which boards to use for what purpose. Certain board formats no longer receive support or updates from Khoros. Other areas of the Community used to be active but have declined in participation and feel empty.
We addressed the first project with the new format roll out last month. We ended our dependence on third party code, and reached parity across all 14 eBay Community sites to ensure a consistent look and feel no matter which of eBay’s Community Forums you visit.
There are still a host of improvements, enhancements and technical issues being worked on by Khoros with regards to the new format. These are in process and moving along. In the meantime we've decided to move forward with the second project: the structure of the community.
The new structure is based on your input and comments from the Community survey sent out last year. We're working to ensure that the structure makes sense to those who are brand new to the Community and that it’s clear what topics are intended on different boards.
Some of the largest changes are:
- Eliminating ‘nested’ drop downs as much as possible
- Eliminating the current Knowledge Base drop down completely - boards will be retired
- Changing some category and board names for clarity
- Addition of an off-topic area to house Community Connection threads, reducing number of pinned posts on Selling
I’ve included some screenshots of the new layout below. The structure will be changing in the near future, and I’ll make sure to include a more detailed ‘Where’s the board I’m looking for’ post when this goes live.
Thanks!
Sheila
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I love getting rid of M2M and adding Ask a Mentor. Great Idea!!!
@dhbookds wrote:
What boards exactly are you going to eliminate?
There are some old groups that haven't been used in a long time that we plan on archiving and the Buying and Selling Q&A boards.
@coffeebean832 wrote:
From your screenshots, it looks like the About the Community board is also going away.
https://community.ebay.com/t5/About-the-Community/bd-p/Community-Guidelines
That's correct. Instead the link will live on the homepage.
@my-cottage-books-and-antiques wrote:
In light of the email many of us received today stating that the PowerSeller program is being retired in June, do you plan on retaining, or closing/archiving the 2 Power Seller Boards?
The PowerSeller boards will go into read only on May 20th and then will taken off the Community on June 20th.
Hi @coffeebean832 - the plan right now is to rename the Shipping & Returns board to just 'Shipping' and to move conversations in the last 1-3 months related to returns to a newly created Returns board.
Conversations more than 3 months old will remain on the renamed 'Shipping' board.
Thanks!
@rebell45 wrote:
Never saw an answer are to what was happening to the My Account board. Is it being rolled into some other board? sheila@ebay
@rebell45 we're removing the 'My Accounts' board all together. The board doesn't receive a lot of traffic and we saw an increase in phishing scams on that board.
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