mam98031 • Volunteer Community Member • Buyer/Seller since 1999
albertabrightalberta
@bisbeeminerals wrote:After 25 years of this crap on eBay, I just sent a request to close my store. I'll need some time to copy and transfer items over to Etsy, but enough is enough. Who wants to run a business with the constant threat of being bullied by a company that does not give a sh-t about the people who are making them money. I will lose my main revenue, but I'll have the satisfaction of knowing they will never get another cent from me. I do want to apologize to those people here who I offended with my curt responses. This is not an easy decision, and it's quite emotional, but sometimes you have to sacrifice for what is right.
Thanks again everyone and have a good holiday,
Warren
You do not need to make a request to close your store. You can just close it anytime you want. If you are on the yearly subscription plan, you may have some early termination fees, but you can close your store anytime you want.
https://www.ebay.com/help/selling/ebay-stores/close-ebay-store?id=4091
You can close your store and close your listings anytime you are ready to do it. You just need to make sure that before you close your account that you get what you want from your closed listings. But you do not need to leave your listings and store open while you do that. You just need to make sure you can still access your account.
You have to do what is best for you. If one negative is one too many for you, then you are doing the right thing.
@bisbeeminerals wrote:Welcome to the Draconian world of eBay, where a buyer can sabotage your account right before the holidays. This also happened to me, and is one reason I sell on multiple platforms. I hate Ebay for allowing this to happen. There are bad sellers who continually rip people off by selling fake or misleading items who need to be removed but never are, and there are honest sellers who work very hard to gain trust, only to be punished because some hot head leaves negative feedback because they had a bad day. I recently received negative feedback because the buyer was not happy about how long it took Ebay (not me) to transfer his funds back into his account. I have zero control over Ebay accounting but I still received negative feedback, destroying holiday sales. I'm moving more and more items back over to Etsy where at least the criminal, hate-generated negative feedbacks are absorbed into the overall picture and a single negative feedback does not lower your score from 100% to 91%.
Your reply to the feedback is defensive and doesn't show that you accept that this was your error.
If that feedback is negatively impacting your holiday sales, my opinion is that it's your reply that is hurting you more than the buyer's feedback.
@bisbeeminerals wrote:Once more, if a buyer is mad with eBay because eBay did not solve their funds transfers, it's eBay's fault, not the seller. All the seller can do is issue a refund, then it's up to eBay. A lot of buyers think the sellers handle the entire banking process which is not true.
That your buyer is upset because of the time it takes for funds to transfer is secondary to the real reason your buyer was unhappy. You aren't getting that! You took 3 days to let the buyer know you misplaced the item and that's what they're most disappointed about.
If you hadn't lost the item, the transfer-of-funds time wouldn't be an issue.
@bisbeeminerals wrote:the buyer understood and accepted that the item could not be found.
@bisbeeminerals wrote:Yes, I could not deliver the item because it was broken
Is it possible that the buyer didn't believe you? The changing excuse for not completing the sale kept changing.
@bisbeeminerals wrote:Yes, it's OK for eBay (not me) to delay putting funds back into a seller's account because they had a PayPal problem. Regardless, account closing.
I think you meant Buyer. And how do you know there was some "delay"? Did Ebay tell you they were delaying the refund? If so why?
I think moreover what happened is your buyer thought the refund would be instant, but that isn't how it works. Had you of explained the process to them as I suggested in an earlier post, they likely would not have been upset about the refund timing.
@albertabrightalberta wrote:
@bisbeeminerals wrote:the buyer understood and accepted that the item could not be found.
@bisbeeminerals wrote:Yes, I could not deliver the item because it was broken
Is it possible that the buyer didn't believe you? The changing excuse for not completing the sale kept changing.
Part of their problem with the buyer is that when the buyer contacted them asking where their refund was, they just blamed Ebay and threw their hands up and said that they don't have anything to do with that process. Instead of taking a moment to explain the process to the buyer, which likely would have calmed the buyer down on the issue.
@bisbeeminerals wrote:I am so done with you rude, condescending people who have zero appreciation for how sellers are treated. Signing off.
Make sure you look in the mirror on your way out!
