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troubles on listing, can't revise listing nor create new listing

It has been 4 days can not revise listing nor create new listing, contacted ebay they said they noticed this and trying to fix it asap... however nothing fixed after more than 4 days...

 

Changed the browser, clean the cookies, both are not working.

 

It keeps redirecting to the error page. Anyone else has the same issue?

 

Screen Shot 2021-06-04 at 11.45.37 AM.png

Message 1 of 168
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167 REPLIES 167

Re: troubles on listing, can't revise listing nor create new listing

Mine seems to be ok today

Message 106 of 168
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Re: troubles on listing, can't revise listing nor create new listing

Hey @hga_performance - They just came back and asked if you still are experiencing this. I'm assuming that's a yes based on @gorgeous4u 's post, but wanted to double check.

 

 

@gorgeous4u I'm still waiting for updates from that side. The tech team is not able to come to the boards, but any information you provide here is being provided to them directly.

Brittanie,
Community Team


Message 107 of 168
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Re: troubles on listing, can't revise listing nor create new listing

brittanie@ebay 

 

I just checked it and we're still the same. They got the information they needed and now we need answers.

Message 108 of 168
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Re: troubles on listing, can't revise listing nor create new listing

@hga_performance I sent you an e-mail about this. Can you check for this?

Brittanie,
Community Team


Message 109 of 168
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Re: troubles on listing, can't revise listing nor create new listing

brittanie@ebay 

 

Responded. Thank you.

Message 110 of 168
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Re: troubles on listing, can't revise listing nor create new listing

brittanie@ebay  checked, still the same. Nothing improved or changed. and by your slow reply, hardly I can believe ebay tech team is treating it as priority.

 

@hga_performanceyes, same situation here.

 

Day 30.

Message 111 of 168
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Re: troubles on listing, can't revise listing nor create new listing

ive had this same issue since beginning of June.

Called 4 times and had them tell me each time, "you're not the only customer experiencing these issues, we're looking into it, call back in a few days.

Any luck sorting your issue?

Message 112 of 168
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Re: troubles on listing, can't revise listing nor create new listing

can you add me to whatever this list is too please?

Thank you... going on a month with this issue

Message 113 of 168
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Re: troubles on listing, can't revise listing nor create new listing

Please add me to the list as well. Experiencing the issues for a week not. 

Message 114 of 168
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Re: troubles on listing, can't revise listing nor create new listing

I'd get rid of the seller hub, and switch back to classic view, seems the new seller hub is riddled with problems.  I dont experience any of your said issues.  I however don't use the new seller hub view yet.

Message 115 of 168
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Re: troubles on listing, can't revise listing nor create new listing

@gorgeous4u 

 

Actually brittanie@ebay and the tech team reached out to me last night to see if I would be willing to work with them directly on getting it resolved. I said yes and they asked for some more details with the issue and I also actually did a screen recording of trying to edit a listing as well. They got back to me today and said they think they have discovered the issue with the information that I gave them.  Let's hope it gets resolved shortly.

Message 116 of 168
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Re: troubles on listing, can't revise listing nor create new listing

@hga_performancethanks a lot!

 

brittanie@ebaythank you if you can continue following up.

 

Day 31.

 

10th round of "24-48 hours".

Message 117 of 168
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Re: troubles on listing, can't revise listing nor create new listing

@gorgeous4u - I don't have any updates from the tech team at this time. It's still being worked on. One of the sellers experiencing this issue was able to relist today, though I can't guarantee that's the case for everyone at this point,  you may want to retry the relists.

Brittanie,
Community Team


Message 118 of 168
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Re: troubles on listing, can't revise listing nor create new listing

brittanie@ebayno, from my site and i think many others, still the same. And new update: from today if you want to end listing individually, it brings the page to that "error" as well. For group listing ending it's fine. However for group listing revise, it's not possible, same like before.

 

@hga_performance @jkushman86 @son-3676 

Message 119 of 168
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Re: troubles on listing, can't revise listing nor create new listing

@gorgeous4u Thank you for letting me know. I've passed this on to the tech team.

Brittanie,
Community Team


Message 120 of 168
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