new messaging system, what are your thoughts?

[legacylaptops]

with this new system idk about any one else but for some reason all my messages are visible from my "inbox" i usually "archive" old messages as we sell a lot of material from our shop so i don't want to delete the messages entirely in case something were to come up where i would need to review old messages.  however i don't want the messages clogging up my "inbox" so that new messages are very visible and  i wont miss them.  and i tend to keep relevelant messages until the buyer as received their items before archiving them 

also the text appears to be significantly smaller and the "avatars" are unneeded clutter  the icons for mark unread trash .. etc also appear to be significantly small  

overall i 100% hate the new messaging system , thankfully there is a "switch back to classic view"

i don't understand the "lets fix stuff that's not broken" mentality that eBay seems to have  

[dealvick]

I'm no longer selling, so I just won't read the messages, unless I'm waiting a response.  It's confusing, and looks terrible.  I have better things to do, than try do decipher the nonsense.

[carlmarxx]

Yea it is   useless   unworkable .  

[nashvilleshoewarehouse]

It sucks.  I hate it.  I want it to go away.

[nashvilleshoewarehouse]

pretty sure that classic mode is gone for good.  

am i mistaken but are there no longer order numbers included in messages where buyers are ASKING ME SOMETHING ABOUT THEIR ORDER?!

[joltparts]

The new messaging no longer allows you to switch back to classic view that I can see. It really sucks to be honest. Why do they have to change things that work fine? Why not work on things that need fixing, instead of fixing something that isn't broken?

[primetimebuys]

Nice, another forced update with missing features. Did the UI programmers think that order information is not needed for customer service? Please inform me if I'm wrong, but I cannot find ANY information on the new messaging view. I shouldn't have to click into the listing to track down the customer's information when that was always readily available in classic view....

[irvinecoin]

This new format sucks!!!

[mountaingigi]

You're lucky - this is all I can see. eBay, why can't you leave things that work alone.  This sucks.

[mountaingigi]

"i don't understand the "lets fix stuff that's not broken" mentality that eBay seems to have "

They don't "seem" to have it, they definitely have it. Constantly mucking up things that don't need mucking up. I will never understand why. It's never an improvement, it's always worse.

In order to not go crazy, I'm typing messages on my text edit program, and then copy/pasting. The new message window cuts off words like "the":  th

e. With the "e" going to the next line.

eBay, PLEASE don't, just don't.

[mmwalzer]

Why does eBay insist on changing things that are not broken? The old system was perfect! Everything was clear and concise. You could see at a glance what you needed to handle  first and what could wait.  The old format flowed. Now it jumps all over the place and I can't tell what I need to do.  I don't have time to read every email every day.  It just takes more time out of my day and accomplishes nothing.  This new format sucks!

Just quit it eBay!  If you don't have anything better to do, how about answering a phone?

[pcobra93]

Like the democrat party, they just don't get "normal" people.....Quit "changing" just to justify your jobs. It seems that Ebay is modeling government In recycling bad ideas that were proven many times not to work....and not listening to their users.

[shoppingkiki78]

I have a question and eBay has been no help at all. I've spent a lot of time trying to change messaging back to the way it was and can not find out how to do that. Can you help?

[cobalt327]

If there is a way to switch back- like there used to be- I sure as heck can't find it!

[joltparts]

I spoke to eBay and they have confirmed that there is not any way to switch back to the old view. I sure wish they would at least poll sellers before making changes, because the changes that they make are usually always a step back.

[a-lotta-stuff]

I'm surprised there is no giant flashing button with a popup at it that says 'cut down on answering - have AI reply for you and save 5 seconds'