negative feedback threat unless i accept return.

[david9726]

recently sold a used motherboard and the buyer says it was missing parts, i had in the description what it came with and the pics also showed what it came with. It did not have the NVME heat sinks on it which you can see in the pics and was not listed as coming with.

He is using the missing NVME heat sinks as a reason to return it threatening negative feedback if i don't accept a return.

What do you do in this case and what would ebay do? They have already put the funds on hold. 

My only concern is ebay will give him his money back and i am out of a working motherbaord or he will send it back broken as he keeps making threats.

[slyders_finds]

Unfortunately you have to accept return. Hopefully buyer returns your item. Then I would put buyer on your Block Bidder List. 

[david9726]

What happens if i don't accept the return? I'm guessing ebay just gives him his money back and he keeps the board? 

ebay only gives me 4 options.

[inhawaii]

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@david9726 wrote:

What happens if i don't accept the return? I'm guessing ebay just gives him his money back and he keeps the board? 

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You are correct.

Just accept the return.

[12345jamesstamps]

Accept the return and refund.

"threatening negative feedback"....well, buyer has a right to return something...No returns doesn't mean no returns no matter what the situation is.

I wouldn't do anymore emails to buyer as well...just refund after the return.

We have all been in this situation at one time.

I would do it for my feedback...and have in the past.

[david9726]

Going by his threats he will leave negative feed back no matter what i do and i would not be surprised if he sent it back broken.

This really sucks.

[chapeau-noir]

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@david9726 wrote:

Going by his threats he will leave negative feed back no matter what i do and i would not be surprised if he sent it back broken.

This really sucks.

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@david9726He may or may no do that - if you have 'no returns' on your listings, some buyers resort to threats to force a return, but don't make decisions based on 'what if', just do what's best for your account.

What you want to avoid here is a big black mark on your account for 'unresolved case' - that means he keeps the motherboard, gets his money back and you get a big defect on your account. Just take the return - he'll need to file to get a shipping label, and go from there.

[12345jamesstamps]

Correspondence between seller and buyer will do that...which, when there is a problem...not too many emails back and forth...unless one is giving a refund.

[vwdieselguy]

I agree just take the return, but nobody has mentioned the bigger point.  If he has threatened you with negative feedback and eventually does, you can have Ebay remove that negative.  Ebay has a policy against this very thing and you can look it up to see exactly how it reads.  I believe it is called feedback extortion or similar.  I have had a few removed for this very same situation.   Make sure you are communicating through Ebay messages so they can see the exchange and you have the proof if he does leave negative. 

[fashunu4eeuh]

Did the buyer claim this was Not As Described? If so, you have no recourse at this stage, except to okay the return request and refund upon arrival.

When a buyer invokes the Money Back Guarantee, the refund will happen regardless of the seller’s cooperation.

But a lack of cooperation can create more penalties for the seller. If you do not cooperate, eBay will put a defect on your account (which can downgrade one’s standing), will refund from your held funds, and then charge you the final value fees instead of reimbursing them.

[slyders_finds]

I have never heard of Ebay not reimbursing of Fees. Do you have a Ebay source for this or just heard this somewhere? The seller also risks a fine for fighting a INAD return. Ebay has the option of charging $20. Definitely hitting while you are down. 

[albertabrightalberta]

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@slyders_finds wrote:

I have never heard of Ebay not reimbursing of Fees. Do you have a Ebay source for this or just heard this somewhere? The seller also risks a fine for fighting a INAD return. Ebay has the option of charging $20. Definitely hitting while you are down. 

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If the seller handles the return by accepting it and issuing a refund upon receipt of the return, FVF gets credited.

if the seller doesn't respond to the case by the deadline by which they have to respond and issue a return shipping label, the buyer will ask ebay to step in. Once ebay steps in, the FVF doesn't get credited but the funds are still taken from the seller to reimburse the buyer. AND the seller gets a defect for not handling it himself.

"Ebay has the option of charging $20. Definitely hitting while you are down. "

The $20 fee is charged if the buyer files a chargeback through their payment source. it's not charged for a NAD case. 

[mam98031]

If your buyer files a Request for Refund, you should accept it and issue the return shipping label.

Do NOT under any circumstance or threat, refund the item until you have the product back.

Ebay will not give them their money back unless you don't accept the Request for Return and issue the buyer a return label within 3 days of the request.  If you don't accept it, an option will appear on the Request for Return that either the buyer or seller can click on to have Ebay step in and resolve the matter.  When Ebay is asked to do this, the vast majority of the time they will just force the seller to refund.  And as a penalty to the seller, they may not require the buyer to return the item nor will they refund your FVFs.

[chapeau-noir]

Yeah, asking eBay to "step in" basically means losing your shirt and then getting clopped upside your head.

[worldcoinauctions]

I see a lot of people saying to accept the return. If the buyer has filed a not as described claim then do so. If not I would instruct him to do so. If he does not, ignore him.