neg feedback

[robdog53]

Another newbie question, after 8 months of squirrels bidding on this toy snap on tool box bank and not paying someone finally bought it and he now says its a toy, not real and wants his money back. I don't do returns and clear description and condition  was provided yet his neg feed back sticks, so now what

Thank you

[*madison]

someone finally bought it and he now says its a toy, 

--------------------------------------------------

But someone has bought it before and backed out of the sale, you said the buyer didn't read the description. So, I'm assuming the first buyer realised it was a toy. At that point, that is when you could have made your listing more clear and added measurements when you re-listed.

[fern*wood]

I would list a toy toolbox under toys--also bank if available.   To list under collectible toolbox would lead me to think it was a regular sized toolbox that is now old and possibly collectible.

Needless to say, measurements are a must, especially for something like this. 

[gramophone-georg]

This just has me SMH. First off, even with the "dark" pictures one can PLAINLY see that this is sitting on a table... I have the real version of this box and it's likely BIGGER than that table. $119 and free shipping? On a REAL Snap-On box of this type?

Then, there's the TITLE:

"Snap On mini tool box bank"

Google the model number- it's a BANK.

Of course  you'd want to show it in tools- a Snap-On tool collector is exactly  your target audience!! 

Sorry, but youse guys are taking the sport of "blaming the seller through nit- picking no matter what" to a whole new level- and you've really yet  to pick a nit here...

Why on EARTH this buyer thought this was anything but what it is is beyond me.

[trene-n-josh]

The OP must have agreed to a refund.  The FB has been revised to a neutral.

[fern*wood]

You know we have to be harder on the seller than the buyer because ebay is harder on the seller.  It's tough love to try to help sellers avoid problems.  Of course many things we suggest  "shouldn't"  be necessary, but anyone that sells knows you have to go above and beyond on clarity, and even then it might not be enough.

That's why posters claiming we always side with the seller made me shake my head.

[reallynicestamps]

No RETURNS does not mean NO REFUNDS.

The only question is who pays for the return, or if no return is required for a refund.

You can refuse the Return and refund him.

You can accept an item that he pays to return and refund him.

You can demand the return, even if your policy is No Returns.

You can send return postage and on receipt refund him.

Once you have the toy back, list it as Fixed Price /Immediate Payment Required.

Most non-payers seem to be bidding in the dying Auction category. IPR means the item remains available until someone pays.

Measurements (and if possible a way to visualize the actual size, like a coke can or a ruler) are always necessary.

[city*satins]

---

@gramophone-georg wrote:

This just has me SMH. First off, even with the "dark" pictures one can PLAINLY see that this is sitting on a table... I have the real version of this box and it's likely BIGGER than that table. $119 and free shipping? On a REAL Snap-On box of this type?

Then, there's the TITLE:

"Snap On mini tool box bank"

Google the model number- it's a BANK.

Of course  you'd want to show it in tools- a Snap-On tool collector is exactly  your target audience!! 

Sorry, but youse guys are taking the sport of "blaming the seller through nit- picking no matter what" to a whole new level- and you've really yet  to pick a nit here...

Why on EARTH this buyer thought this was anything but what it is is beyond me.

---

OK point taken.

I still think the listing is a disaster waiting to happen including it's questionable age and the bar codes on the model number plate (again I had to load this into my pic editor and lighten and enlarge it to see) and the likelihood that this is not made in the USA as claimed by the seller.

The language in the Condition notes do not help someone who might perhaps be unfamiliar with Snap On but wants to buy it for a gift.  It would be easy for them to think this is motorized or automated in some way by the way it's written.

You know how we say picture as if no words and words as if no picture?  This has problems with both pictures and words.

Beyond the size matter, this listing has now had  problems at least twice at point of sale and if not changed, it's going to continue to have problems. 

Notwithstanding that....I hate to be accused of nitpicking!  LOL

[gramophone-georg]

---

@city*satins wrote:

---

@gramophone-georg wrote:

This just has me SMH. First off, even with the "dark" pictures one can PLAINLY see that this is sitting on a table... I have the real version of this box and it's likely BIGGER than that table. $119 and free shipping? On a REAL Snap-On box of this type?

Then, there's the TITLE:

"Snap On mini tool box bank"

Google the model number- it's a BANK.

Of course  you'd want to show it in tools- a Snap-On tool collector is exactly  your target audience!! 

Sorry, but youse guys are taking the sport of "blaming the seller through nit- picking no matter what" to a whole new level- and you've really yet  to pick a nit here...

Why on EARTH this buyer thought this was anything but what it is is beyond me.

---

OK point taken.

I still think the listing is a disaster waiting to happen including it's questionable age and the bar codes on the model number plate (again I had to load this into my pic editor and lighten and enlarge it to see) and the likelihood that this is not made in the USA as claimed by the seller.

The language in the Condition notes do not help someone who might perhaps be unfamiliar with Snap On but wants to buy it for a gift.  It would be easy for them to think this is motorized or automated in some way by the way it's written.

You know how we say picture as if no words and words as if no picture?  This has problems with both pictures and words.

Beyond the size matter, this listing has now had  problems at least twice at point of sale and if not changed, it's going to continue to have problems. 

Notwithstanding that....I hate to be accused of nitpicking!  LOL

---

I'm still scratching my head over the "dark" pictures because they are showing up fine for me in Chrome- and I could easily read the tag and Google the model number... and my eyesight just ain't what it used to be, either.

Motorized? A bank? Eh? What am I missing? 

[gramophone-georg]

---

@fern*wood wrote:

You know we have to be harder on the seller than the buyer because ebay is harder on the seller.  It's tough love to try to help sellers avoid problems.  Of course many things we suggest  "shouldn't"  be necessary, but anyone that sells knows you have to go above and beyond on clarity, and even then it might not be enough.

That's why posters claiming we always side with the seller made me shake my head.

---

OK, I'll grant you that, but in most of these cases it seems to come down to the old cliche that "you can't fix stupid", so while some pointers may be really good for improving future listings I seriously doubt anything  would have changed this particular outcome.

Actually, you CAN fix stupid, but the fix is illegal and can involve the electric chair for the fixer...

[gramophone-georg]

Duplicate

---

[city*satins]

I use Chrome too. The pics show up super dark on my PC and my iphone and my tablet.  Maybe it's my aging eyes!  Ack!!

Motorized? A bank? Eh? What am I missing? 

Where he wrote in the Sellers notes about condition:   ... it operates properly

Maybe it's just me but I would never say something  with doors and drawers that you push and pull closed and open (like say a dresser or jewelery box) operates properly

[gramophone-georg]

---

@city*satins wrote:

I use Chrome too. The pics show up super dark on my PC and my iphone and my tablet.  Maybe it's my aging eyes!  Ack!!

Motorized? A bank? Eh? What am I missing? 

Where he wrote in the Sellers notes about condition:   ... it operates properly

Maybe it's just me but I would never say something  with doors and drawers that you push and pull closed and open (like say a dresser or jewelery box) operates properly

---

Ah. I see. 

Lots of toy banks like this have a mechanical type operation.  When I was a kid I had a Union soldier that had a gun pointed at a slot in a tall tree stump... the rifle had a fat metal spring- loaded curved plate on top of the barrel. You pushed it back, it locked into place, you loaded a coin on the barrel, then you pushed the soldier's foot down and he shot the coin into the stump.

It operated properly. I'm assuming something like this is what the OP meant.

Don't know what became of that bank (it was old THEN) and I certainly don't want to know what that bank might be worth today...

[city*satins]

---

@gramophone-georg wrote:

---

@city*satins wrote:

I use Chrome too. The pics show up super dark on my PC and my iphone and my tablet.  Maybe it's my aging eyes!  Ack!!

Motorized? A bank? Eh? What am I missing? 

Where he wrote in the Sellers notes about condition:   ... it operates properly

Maybe it's just me but I would never say something  with doors and drawers that you push and pull closed and open (like say a dresser or jewelery box) operates properly

---

Ah. I see. 

Lots of toy banks like this have a mechanical type operation.  When I was a kid I had a Union soldier that had a gun pointed at a slot in a tall tree stump... the rifle had a fat metal spring- loaded curved plate on top of the barrel. You pushed it back, it locked into place, you loaded a coin on the barrel, then you pushed the soldier's foot down and he shot the coin into the stump.

It operated properly. I'm assuming something like this is what the OP meant.

Don't know what became of that bank (it was old THEN) and I certainly don't want to know what that bank might be worth today...

---

This bank doesn't do anything. There is a coin slot.  And there's a sort of key you can use to open the bank and access the coins.

Nothing like what your soldier did.  

Ah.  Well then you see the problem.   You too got the impression that the seller was describing something that has an operation. But it doesn't.  It's a fancy box with a lock.   Super cool but just a box with drawers and doors and a coin container you can unlock.