eBay filters are beyond resonable.

[oldwestgold]

Has anyone been experiencing just how much eBay continues to ratchet up their filters? I recently sold an item and the buyer needed 3-4 weeks to pay in 3 payments via Paypal. I had him buy the item and then simply did not mark it paid because I knew I would receive a bad-boy mark against me if not shipped within 48 hrs. So it sat there as sold with the commission taken out for 3 weeks as the buyer made 2 payments. 2 days before he messaged me to send him a PP invoice for the last payment on an $800 item I get a 7-day account suspension for doing biz off eBay! I called and explained and even offered the proof via messages and Paypal and who would have figured, no one with common sense at eBay. Anyway, I sent the inv 2 days later, he paid, I marked paid, sent the item just as planned. I've been with eBay since they started and have done a million $ in transactions and still get treated like this even with 5-star ratings. Just my laundry for today. and please, a 7-day suspension - am I in grade school? What other company in the business world operates this way. Off eBay e-commerce site just about completed, thank goodness.

[castlemagicmemories]

The only layaway Ebay permits on the site is Paypal credit.

https://community.ebay.com/t5/Selling/How-do-you-start-a-layaway-program/qaq-p/23848267

https://community.ebay.com/t5/Buying-Selling-Basics/layaway/qaq-p/20065060

Sorry you did not know that.  IIRC, next suspension could be thirty days.  At some point, permanent suspension occurs.

Again, sorry.

[pjcdn2005]

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@castlemagicmemorieswrote:

The only layaway Ebay permits on the site is Paypal credit.

https://community.ebay.com/t5/Selling/How-do-you-start-a-layaway-program/qaq-p/23848267

Sorry you did not know that.

Does it actually say that somewhere? I don't recall ever reading that before and the link you provided doesn't give any more info.  I do know that the system isn't set up for multiple payments but I don't remember seeing that it was actually against policy.

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[castlemagicmemories]

https://community.ebay.com/t5/Selling/How-do-you-start-a-layaway-program/qaq-p/23848267

How do you start a layaway program? - The eBay Community

https://community.ebay.com/t5/Selling/How-do-you-start-a-layaway.../23848267

eBay does NOT allow layaway programs. If a customer wants to pay over time, they need to open a paypal credit account. Sellers are not allowed to accept partial payments and keep an item for an extended amount of time. ALL purchases on eBay must be a one-time payment with fast shipping to qualify as a sale and have ...

https://community.ebay.com/t5/Payments/how-do-I-set-up-a-layaway-or-payment-plan-for-my-items-I-am/q...

[castlemagicmemories]

If a customer wants to pay over time, they need to open a paypal credit account. Sellers are not allowed to accept partial payments and keep an item for an extended amount of time. ALL purchases on eBay must be a one-time payment with fast shipping to qualify as a sale and have seller or buyer protection.

[doubledz-a2z]

Shame on you OP you bad bad seller.......  it often happens in the summer months when a buyer pays for an item but asks to wait a few days before shipping so they can be back home when package arrives.  Good Customer Service results in a defect.   Typical.  Surprised?  Not Really.    Ok back to packing up my truck with ebay wannabe stuff for the flea market tomorrow.

[luckythewinner]

Does it actually say that somewhere

Yes - it is in the Presale Listings Policy. 

Layaway payment programs
Layaway payments and similar payment programs aren't allowed.

 https://www.ebay.com/help/policies/listing-policies/presale-listings-policy?id=4252&st=3&pos=1&query...

[oldwestgold]

Well, the suspension was for off eBay transaction and not layaway.

[oldwestgold]

If you read why the suspension, it was for off eBay transaction not layway.

[oldwestgold]

The suspension was NOT for layaway.  It was for off eBay transaction.

[castlemagicmemories]

With all due respect, the buyer can have the Post Office hold their mail in the event of a vacation.

This is so buyer and seller protection is not lost.  

[pjcdn2005]

Perhaps I should have been more specific. The first link  provided me with info from other ebay members but where does eBay specify that it is a policy violation to accept partial payments?  Although many ebay members know the rules inside and out, I do see things repeated here that aren't correct so it's always good to look at the source first.

I looked in the Accepted Payments Policy and I don't see it...I might not be looking in the right place.  They do say "Any payments that occur outside of eBay pages are not allowed, except in certain listing categories." and I suppose that could cover it but I was curious if they specify multiple payments anywhere?

[pjcdn2005]

Thanks lucky, I didn't see your post before I posted again.

I do see the statement about layway in the link that you posted, that's an interesting place to put it.

[chrysylys]

Your issue is with the Bots misinterpreting something in messages.  This has happened quite a few times recently.  Staff has repeatedly said that no action is taken by the Bots and that a human must be involved.  Yet we continue to see situations like yours where sanctions are placed when no intent by the seller to take business off-site is evident.

The problem was not with you trying to work with a customer to allow more time to pay.

[castlemagicmemories]

Yes, because the layaway was an off ebay transaction via the Paypal invoices.

Only Paypal credit is allowed.  Sorry.