eBay

oldwestgold · ‎03-17-2018

Has anyone been experiencing just how much eBay continues to ratchet up their filters? I recently sold an item and the buyer needed 3-4 weeks to pay in 3 payments via Paypal. I had him buy the item and then simply did not mark it paid because I knew I would receive a bad-boy mark against me if not shipped within 48 hrs. So it sat there as sold with the commission taken out for 3 weeks as the buyer made 2 payments. 2 days before he messaged me to send him a PP invoice for the last payment on an $800 item I get a 7-day account suspension for doing biz off eBay! I called and explained and even offered the proof via messages and Paypal and who would have figured, no one with common sense at eBay. Anyway, I sent the inv 2 days later, he paid, I marked paid, sent the item just as planned. I've been with eBay since they started and have done a million $ in transactions and still get treated like this even with 5-star ratings. Just my laundry for today. and please, a 7-day suspension - am I in grade school? What other company in the business world operates this way. Off eBay e-commerce site just about completed, thank goodness.

castlemagicmemories · ‎03-17-2018

@luckythewinnerwrote:
@oldwestgoldwrote:
The suspension was NOT for layaway. It was for off eBay transaction.
Yes, but the communication that triggered the suspension was a direct result of the seller and buyer attempting to use eBay for a layaway payment.

Thank you!!!!!

castlemagicmemories · ‎03-17-2018

@chrysylyswrote:
@luckythewinnerwrote:
@oldwestgoldwrote:
The suspension was NOT for layaway. It was for off eBay transaction.
Yes, but the communication that triggered the suspension was a direct result of the ...
... Bots running amok...and picking up a policy violation.

ted_200 · ‎03-17-2018

@castlemagicmemorieswrote:
Yes, because the layaway was an off ebay transaction via the Paypal invoices.

Only Paypal credit is allowed. Sorry.

Seriously?

It wasn't a layaway, it was a sold item, sitting there on eBay as SOLD, and eBay allows buyers at least 30 days to pay, and the OP didn't get suspended for layaway anyhow.

What happened here is ridiculous, it's little wonder so many people hate eBay, I don't see why you'd defend them making even more people hate eBay. They got a sale, they got their fees, the seller is fine with waiting 30 days to pay, the buyer was accomodated and satisfied and (would have) had a positive buying experience.

Are we selling stuff? Or is the only thing that counts is being slaves to the process?

The Floggings Will Continue Until Morale Improves.

ted_200 · ‎03-17-2018

Hi, Trinton, sorry for the bother, but could you help the OP? This issue has come up before and sellers are reluctant to accept policy as there is no policy page governing this, I checked the Index.

Why are we hashing out the layaway policy? It has nothing to do with this topic. eBay thinks he sold an item outside of eBay. He didn't.

The Floggings Will Continue Until Morale Improves.

castlemagicmemories · ‎03-17-2018

@ted_200wrote:
@castlemagicmemorieswrote:
Yes, because the layaway was an off ebay transaction via the Paypal invoices.

Only Paypal credit is allowed. Sorry.
Seriously?

It wasn't a layaway, it was a sold item, sitting there on eBay as SOLD, and eBay allows buyers at least 30 days to pay, and the OP didn't get suspended for layaway anyhow.

What happened here is ridiculous, it's little wonder so many people hate eBay, I don't see why you'd defend them making even more people hate eBay. They got a sale, they got their fees, the seller is fine with waiting 30 days to pay, the buyer was accomodated and satisfied and (would have) had a positive buying experience.

Are we selling stuff? Or is the only thing that counts is being slaves to the process?

Ted, I am sorry you are upset, but I don't make policy. Ebay does. I am not defending anybody and I am not trying to cause anyone to hate Ebay, either. I am simply stating what the policy IS. Ebay recognizes one payment, and this wasn't one payment. If it was, there would have been no problem. Multiple payments is the definition of layaway, and the only layaway Ebay recognizes is Paypal

Sellers are selling, there is no doubt, but they can only continue to sell if they follow policy, so it makes sense to know it and comply. I'm a buyer and I would hate to see a seller gone because they were unaware of policy. That's all, but of course, if anyone feels strongly otherwise, they can take their chances and see what happens. OP has already called CS and they did not find in his favor, but I know that that might be inaccurate.

If any of the policy that I have provided several links to past Archived threads that state the same policy is incorrect, I am sure Trinton will address that. But going on the information available, including the OP's suspension, it would seem that it is accurate. My apologies if Trinton proves otherwise.

castlemagicmemories · ‎03-17-2018

@ted_200wrote:
Hi, Trinton, sorry for the bother, but could you help the OP? This issue has come up before and sellers are reluctant to accept policy as there is no policy page governing this, I checked the Index.

Why are we hashing out the layaway policy? It has nothing to do with this topic. eBay thinks he sold an item outside of eBay. He didn't.

Because of the mulitple payments, which is layaway; it is not one payment as required by Ebay.

castlemagicmemories · ‎03-17-2018

@castlemagicmemorieswrote:
@ted_200wrote:
@castlemagicmemorieswrote:
Yes, because the layaway was an off ebay transaction via the Paypal invoices.

Only Paypal credit is allowed. Sorry.
Seriously?

It wasn't a layaway, it was a sold item, sitting there on eBay as SOLD, and eBay allows buyers at least 30 days to pay, and the OP didn't get suspended for layaway anyhow.

What happened here is ridiculous, it's little wonder so many people hate eBay, I don't see why you'd defend them making even more people hate eBay.   They got a sale, they got their fees, the seller is fine with waiting 30 days to pay, the buyer was accomodated and satisfied and (would have) had a positive buying experience.

Are we selling stuff?  Or is the only thing that counts is being slaves to the process?
Ted, I am sorry you are upset, but I don't make policy. Ebay does. I am not defending anybody and I am not trying to cause anyone to hate Ebay, either. I am simply stating what the policy IS. Ebay recognizes one payment, and this wasn't one payment. If it was, there would have been no problem. Multiple payments is the definition of layaway, and the only layaway Ebay recognizes is Paypal

Sellers are selling, there is no doubt, but they can only continue to sell if they follow policy, so it makes sense to know it and comply. I'm a buyer and I would hate to see a seller gone because they were unaware of policy. That's all, but of course, if anyone feels strongly otherwise, they can take their chances and see what happens. OP has already called CS and they did not find in his favor, but I know that that might be inaccurate.

If any of the policy that I have provided several links to past Archived threads that state the same policy is incorrect, I am sure Trinton will address that. But going on the information available, including the OP's suspension, it would seem that it is accurate. My apologies if Trinton proves otherwise.

That should read, the only layaway Ebay recognizes is Paypal CREDIT. Sorry!

yuzuha · ‎03-17-2018

@castlemagicmemorieswrote:
That should read, the only layaway Ebay recognizes is Paypal CREDIT. Sorry!

Which isn't really the same as "layaway" anyway because you make one payment to the seller up front and then pay PayPal back over time. The issue here is making multiple payments-- eBay wants transactions to have one single payment involved.

yuzuha · ‎03-17-2018

@pjcdn2005wrote:
I agree with the other poster that some of the rules here go against providing good customer service. If a buyer asks me to not ship a package for a week..there should be a process so that I'm not penalized for it in any way. Waiting a week is not going to affect the buyer's mbg protection. It makes no sense to me to require a customer to go out of their way to put a hold on mail (btw there is a charge for that in Canada) rather than have the seller hold on to for a week. I don't think most sellers would mind doing that. If you would mind, then you wouldn't have to do it.

I honestly don't see what any of that has to do with good customer service. If I make a purchase from any other website, I don't get to control when they ship it-- they ship it when they've got it packed and ready. Likewise, I don't get to say "I'll pay for it in a week"-- I have to make the entire payment up front. I think it's a bit ridiculous for buyers to expect to be accomodated on those things. Either put your mail on hold if you know you aren't going to be there to pick up the package, ask your neighbor to pick up your mail for you, or simply wait until you get back to make the purchase.

divwido · ‎03-17-2018

The problem with that is this deal was between the seller (the person with the inventory) and their buyer.

eBay needs to quit treating sellers as minimum wage employees selling eBay products.. If the OP wants to take payments, then they should be allowed to do that.

Good Moms let you lick the Beaters.

Great Moms turn them off first.

luckythewinner · ‎03-17-2018

@chrysylyswrote:
... Bots running amok.

The bot is doing its job, detecting buyers and sellers who are discussing payments that are being made outside the eBay system.

There would be no need for that discussion if the buyer and seller were not attempting to circumvent the eBay policy against setting up a layaway payment plan.

turquoisetulips · ‎03-17-2018

I agree with the other poster that some of the rules here go against providing good customer service. PJCDN - unquote ----------------------

And I agree with you and the other poster . It's like this ,, e bay can make rules and regulations until the cows come home but if they are rational and reasonable is another story . Tulips

turquoisetulips · ‎03-17-2018

eBay needs to quit treating sellers as minimum wage employees selling eBay products.. If the OP wants to take payments, then they should be allowed to do that. divwido - unquote

I agree

turquoisetulips · ‎03-17-2018

The bot is doing its job, detecting buyers and sellers who are discussing payments that are being made outside the eBay system. luckythewinner - unquote -----------------------------------------

Everyone who has been selling for any length of time already knows the bots are overly sensitive and should be tweeked .It was a bot that accused me of leaving profanity in someones feedback section because I wrote '' cute rabbit charms '' . Tulips

turquoisetulips · ‎03-17-2018

I honestly don't see what any of that has to do with good customer service. If I make a purchase from any other website, I don't get to control when they ship it- yuzuha - unquote --------------------

But you might if they had really good customer service . Tulips